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Old 13 Apr 2017, 05:37 AM   #10
Joseph3_98
Member
 
Join Date: Apr 2002
Location: Atlanta, GA, U.S.A.
Posts: 77
The same thing is happening with me...my account got hacked, and was used to spam people, so I decided to give the list of one-time passwords a try when support reopened my account and let me reset my password. I thought I would try 2FA at that point, because the e-mail was important to me.I tried using several of the one-time passwords from the printout that I generated when I set the thing up for 2FA.

My main *password* worked fine. None of the half-dozen or so different OTPs or my Unlock Code worked, and so now I'm locked out of my account, with no way of either getting back in or trusting the 2FA process on Runbox ever again.

Thanks bunches, guys.

I have already submitted a support ticket, and I'm awaiting a reply.
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