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cptn0 · 19 Sep 2010, 02:11 AM

Well, FWIW I sent my support request over 3 hours ago and got nothing back. Now, I *did* send a note saying I resolved the issue, so perhaps that's why they don't think reply is needed - but I think it would be a good policy to reply anyway.
I also do think that British Columbia is a few hours after US east coast where previous owner is located, and it's a Saturday - so there may be lots of reasons why there is no answer. But it does not really make me feel warm and fuzzy.

John may not have been all that gentle in his replies, but he sure was fast and to the point - which I always appreciated.

Update: got a reply 4 hours later (but at about 11am new owners time). I guess this is somewhat to be expected with a single-person operation. Let's hope things go well from now on.

19 Sep 2010, 02:11 AM	#17
cptn0 Junior Member Join Date: Sep 2010 Posts: 2	Well, FWIW I sent my support request over 3 hours ago and got nothing back. Now, I did send a note saying I resolved the issue, so perhaps that's why they don't think reply is needed - but I think it would be a good policy to reply anyway. I also do think that British Columbia is a few hours after US east coast where previous owner is located, and it's a Saturday - so there may be lots of reasons why there is no answer. But it does not really make me feel warm and fuzzy. John may not have been all that gentle in his replies, but he sure was fast and to the point - which I always appreciated. Update: got a reply 4 hours later (but at about 11am new owners time). I guess this is somewhat to be expected with a single-person operation. Let's hope things go well from now on. Last edited by cptn0 : 19 Sep 2010 at 03:10 AM.