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I am always amazed that email services don't send their customers an email to explain a crisis like this one. Instead, they follow the current tech trend of providing no information other than cryptic Tweets occasionally interspersed with irrelevant messaging about something else. The death of customer service is near universal, so I suppose no tech company feels they have to do better than any other. I worked for a tech company for awhile that charged premium prices, but also provided premium service. We had a rule that a real person had to answer the phone within three rings every time someone called, even if it wasn't for you. More than once I was there when the CEO of the company answered and spoke to a client. It was rather humorous if we were having a meeting or something to see everyone scrambling if multiple lines started ringing. We always had designated people answering during meetings.
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