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I find it disconcerting when the email provider says "nor are EMD broadly representative of that customer type anymore." Meaning what exactly? That sounds like we want customers that don't complain or ask for support, which unfortunately has been lacking with FM for at least a few years. Sure, it is there, if you don't mind filing a ticket, waiting days for a response, then getting nothing helping, responding, waiting another few days for a response, and on and on. The current default customer position that FM has adopted seems to be prevalent in the industry: the customer is always wrong! The people are friendly, and often do help in the end, but when you could reach someone directly and immediately you could get things done quickly. I hate ticket systems!
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