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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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26 Jun 2018, 10:31 PM | #1 |
Member
Join Date: Nov 2004
Posts: 67
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Searching shared folders
Hello
I'm having issues trying to search in "Shared folders", the documentation states that if you search for in:* this will include shared folders but it doesn't seem to do so. Basically, we have a 'system email account' that we use to sign up to company-wide services. In that account we have multiple folders and rules that file emails in different folders based on certain functions (accounts, HR, PR..etc). We then share these folders with the personal account of each member so that HR get access to the shared HR folder..etc. The system works fine, however, there's no way for a certain user to create a 'unified' view where they can see all the shared folders emails in one folder. I tried to use 'saved search' but no matter what we do we can't make it work on the level of shared folders. Actually, the only way in the web interface to search the shared folders is to navigate to a given folder first then type things in search. Is there something we are missing? We need an effective way to create a cross-folder view that supports shared folders. Thanks |
27 Jun 2018, 02:58 AM | #2 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,090
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It appears that the system is operating as designed. According to https://www.fastmail.com/help/receive/search.html:
Quote:
Code:
(in:<folder1> OR in:<folder2> ...) <other search terms> |
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27 Jun 2018, 07:29 PM | #3 | |
Member
Join Date: Nov 2004
Posts: 67
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I'm not sure if the system is behaving correctly.
When I log in and search for in: I get exactly the same results as when I do in:*, the number of results are the same although there are tons of emails in the share folder. The documentation clearly states: Quote:
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27 Jun 2018, 11:37 PM | #4 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,090
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When in a basic search, you navigate to a shared folder and do a search there, are the results correct? If so, manually enter
Code:
(in:foldername) <same search> |