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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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11 Mar 2020, 09:16 PM | #46 | |
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11 Mar 2020, 09:33 PM | #47 | |
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It's much more dangerous to assume that those who don't complain will simply grin and bear it. Just because they don't complain doesn't mean they won't go searching for alternatives, ultimately settling in. Complaining often has a low potency --- I believe your comment speaks to that --- while simply finding a more robust alternative has a high return on investment, virtually guaranteed. Regardless, the bottom line of the business which dismissed the grumblers --- the true window into overall consumer feelings --- gets "pruned". I doubt fastmail, with its 10k twitter followers, can afford to lose heaps of customers. One doesn't spin-off a money-maker one has just purchased: https://fastmail.blog/2013/09/25/exc...ss-from-opera/ ... unless there's good reason. That's costly. Remember: It's an exception to find a person who'd pay for email in a world of "free". As a provider, you'd better be stellar at your game. I still get odd looks when I tell people I pay for email. What this has shown me is that I need to find a more robust means of doing email, pronto. All fastmail users are vulnerable not only to fastmail's whims, but also their organizational stability overall. Are you comfortable knowing your email is possibly in peril? I'm not. Be anti-fragile; you've been shown. It's fastmail that's in the echo chamber. |
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11 Mar 2020, 09:45 PM | #48 | |
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11 Mar 2020, 09:51 PM | #49 |
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No, you're right, I don't, but I wouldn't risk it if I was running close to the line, especially if mitigating risk (by, for example, re-enabling font selection) is effectively costless.
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11 Mar 2020, 09:57 PM | #50 | |
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Ugh.
[Android app] According to the blog, this was an all-thumbs design. Quote:
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11 Mar 2020, 10:03 PM | #51 | |
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11 Mar 2020, 10:06 PM | #52 | |
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11 Mar 2020, 10:11 PM | #53 | ||
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12 Mar 2020, 12:08 AM | #54 |
The "e" in e-mail
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12 Mar 2020, 12:14 AM | #55 |
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So, if you really don't like the new web and mobile interface can't you just use something else? There are tons of smartphone apps and many different web interfaces that could be used to view your emails.
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12 Mar 2020, 12:25 AM | #56 |
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12 Mar 2020, 07:15 AM | #57 |
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Changes but Desktop UX with new font is still bad
I placed a ticket complaining about the font delivering a degraded UX.
I got what is most likely a boiler plate response: Thank you for reaching out and sharing your feedback. I'm really sorry to hear that you don't like our recent update!The less bold version of bold is better, but the standard text on screen still looks blurry or lighter/grey in colour. To me it's simple. Previously UX on desktop browser & phone was good Now UX on desktop browser is poor & phone is still good Given the browser is what I use - volumes of email on a phone is no joy - this is a bad outcome. |
12 Mar 2020, 07:22 AM | #58 |
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12 Mar 2020, 08:20 AM | #59 | ||
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Exactly.
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I'm not saying focus groups are the thing that would save the day. It's just one available tool in a larger process. What matters more is having a strong vision of what to offer, a deep insight into what would work well for real customers, and a solid commitment to quality (with an understanding of how to make that happen and the ability to do it). These aren't variables you can throw money at; it depends on the character of the people doing the work, and these are rare qualities. Successful companies usually get that way because the founders had those qualities, but as the company grows, those qualities get diluted (especially after the early people are gone or are no longer the primary force behind planning and implementation). Register.com is another classic example. They had a great service, but it all went downhill after the founders left, and the people who took it over just treated it as a cash cow (which sort of worked for some years... but without me as a customer). Nowadays, this sort of thing is to be expected. (Boeing, for example.) To me, the current FastMail service still looks far better than the nonsense I experienced elsewhere. But I don't expect that they're immune to the trend I'm describing. I'm not ready to jump ship yet again, but I do feel disappointed to see signs of that trend emerging. Welcome to the future. Last edited by hans2010 : 12 Mar 2020 at 08:30 AM. |
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12 Mar 2020, 05:24 PM | #60 | ||
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