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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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1 Sep 2020, 11:52 AM | #16 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,930
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I stated "a few years ago" because I haven't needed to use the restore feature recently, and it might have been updated in several steps which I didn't notice. All I know is how it worked the last time I needed to use it (which was before the first of this year) and today (when I tested it).
My post should have stated that I was only describing the Restore feature in the menu. I agree with you that staff can probably do much more, but it might take quite a bit of effort. I am interested in what you learn. Bill |
2 Sep 2020, 05:42 AM | #17 | |||
The "e" in e-mail
Join Date: Jan 2002
Location: San Francisco
Posts: 2,458
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Updates:
3. Looks like this is the end of it. Reply: Quote:
Re. this part: Quote:
Quote:
Oh well. Last edited by elvey : 2 Sep 2020 at 05:52 AM. |
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2 Sep 2020, 06:04 AM | #18 | |||
The "e" in e-mail
Join Date: Jan 2002
Location: San Francisco
Posts: 2,458
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Actually, more concerning issues! H wrote:
Quote:
(Although the UI would never show it could attempt to restore what I wanted, I DO have (and uploaded to support) a timestamped screen shot proving I did kick off a broader restore (hoping it would restore more than it indicated it would) - "Screen Shot 2020-08-28 at 11.17.33 PM FM FAILING.png"! But again, no email about it received.) Oh, and if I try a maximal restore now, I get Quote:
Quote:
Last edited by elvey : 2 Sep 2020 at 06:26 AM. |
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4 Sep 2020, 08:39 AM | #19 |
The "e" in e-mail
Join Date: Jan 2002
Location: San Francisco
Posts: 2,458
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No news.
Anyone else get an email after doing a restore with the new UI? Please share. (Last day; tomorrow it'll be a week since the data loss.) Last edited by elvey : 4 Sep 2020 at 08:52 AM. |
4 Sep 2020, 11:07 AM | #20 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,930
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The old system sent you an email after the messages were restored to the temporary folder tree which was automatically created.
The current system doesn't do that. You do not get any emails telling you the operation completed. Here is how it works - I just tested this in my account:
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8 Sep 2020, 09:12 AM | #21 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,930
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Another data point for you:
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9 Sep 2020, 04:08 AM | #22 | |
Essential Contributor
Join Date: Dec 2017
Location: Scotland
Posts: 492
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Quote:
Do you think that the draft hadn't yet been auto-saved, but for some reason you clicked on a link in the drafting window, when you were "moving around the Fastmail interface"? Normally in that sort of situation wouldn't one expect the website to warn that you risked imminent loss of the data on that page? Surely they should intercept that? Last edited by JeremyNicoll : 9 Sep 2020 at 04:15 AM. |
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12 Sep 2020, 12:00 AM | #23 | |
Junior Member
Join Date: May 2020
Location: LA
Posts: 2
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Quote:
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14 Sep 2020, 06:34 AM | #24 | ||||
The "e" in e-mail
Join Date: Jan 2002
Location: San Francisco
Posts: 2,458
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Even More Data Loss!
NO action so far at all addresses the MAJOR INCORRECT documentation problems I have been highlighting and asking about!
... but I appreciate the personal response, Bill. (Frustration, pointed questions, etc. not directed at you for responding & helping!) Quote:
Quote:
That indicates ANOTHER bug. [Monday Update: I did a test deletion and restore and the search above found the just-restored messages (only), not 0 messages, so sometimes it works. Also, if I go back to settings, the Restore screen is displayed; it has green check-marks and shows Done, but also "1 message will be restored." The "will" confuses the user. Another bug!] Man, this is a CLUSTER bomb of a changeset! And it's a totally STILL NOT announced changeset AFAIK. Quote:
And good questions, JeremyNicoll! As I said above, Bill, Quote:
Last edited by elvey : 15 Sep 2020 at 09:53 AM. Reason: Add LIST BBcode to fix formatting caused by broken-up list. |
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