Need to restore Contacts

Fuzzy Logic · 14 Dec 2018, 04:45 AM

Hello,

My Contacts are all snarled up. Can Fastmail do a restore? Thanks for any assistance.

somdcomputerguy · 14 Dec 2018, 04:50 AM

Maybe, maybe not. I would think not. A member here may have a better answer, or you could open a service ticket and ask support directly. Good luck.

- Bruce

n5bb · 14 Dec 2018, 12:44 PM

Fastmail automatically backs up your mail (only). Messages which are permanently deleted (such as deleted from the Trash folder) and deleted folders are backed up for at least a week, and you can recover them from the Settings>Restore from backup screen. See:
https://www.fastmail.com/help/receiv...redeleted.html

Other data (Contents, Notes, Files, calendars, etc.) can not be restored directly by the user. But some (maybe all) of this data (such as your Contacts, I believe) can often be restored if you file a Fastmail support ticket. You need to do this as soon as you notice a problem, since I think that as a minimum they can only recover data from the past 7 days.

To file a support ticket, see:
https://www.fastmail.com/support/

Bill

ChinaLamb · 25 Dec 2018, 12:07 AM

I suggest users occasionally download ALL their contacts using export contacts...

14 Dec 2018, 04:45 AM	#1
Fuzzy Logic Member Join Date: Jul 2014 Posts: 43	Need to restore Contacts Hello, My Contacts are all snarled up. Can Fastmail do a restore? Thanks for any assistance.

14 Dec 2018, 04:50 AM	#2
somdcomputerguy Cornerstone of the Community Join Date: Jun 2004 Location: Rupert, WV Posts: 881	Maybe, maybe not. I would think not. A member here may have a better answer, or you could open a service ticket and ask support directly. Good luck. - Bruce

14 Dec 2018, 12:44 PM	#3
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,929	Fastmail automatically backs up your mail (only). Messages which are permanently deleted (such as deleted from the Trash folder) and deleted folders are backed up for at least a week, and you can recover them from the Settings>Restore from backup screen. See: https://www.fastmail.com/help/receiv...redeleted.html Other data (Contents, Notes, Files, calendars, etc.) can not be restored directly by the user. But some (maybe all) of this data (such as your Contacts, I believe) can often be restored if you file a Fastmail support ticket. You need to do this as soon as you notice a problem, since I think that as a minimum they can only recover data from the past 7 days. To file a support ticket, see: https://www.fastmail.com/support/ Bill

25 Dec 2018, 12:07 AM	#4
ChinaLamb The "e" in e-mail Join Date: Dec 2004 Location: a virtually impossible but finitely improbable position Posts: 2,320	I suggest users occasionally download ALL their contacts using export contacts...