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Old 14 Dec 2018, 04:45 AM   #1
Fuzzy Logic
Join Date: Jul 2014
Posts: 43
Need to restore Contacts


My Contacts are all snarled up. Can Fastmail do a restore? Thanks for any assistance.
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Old 14 Dec 2018, 04:50 AM   #2
Cornerstone of the Community
Join Date: Jun 2004
Location: Rupert, WV
Posts: 601
Maybe, maybe not. I would think not. A member here may have a better answer, or you could open a service ticket and ask support directly. Good luck.

- Bruce
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Old 14 Dec 2018, 12:44 PM   #3
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,499
Fastmail automatically backs up your mail (only). Messages which are permanently deleted (such as deleted from the Trash folder) and deleted folders are backed up for at least a week, and you can recover them from the Settings>Restore from backup screen. See:

Other data (Contents, Notes, Files, calendars, etc.) can not be restored directly by the user. But some (maybe all) of this data (such as your Contacts, I believe) can often be restored if you file a Fastmail support ticket. You need to do this as soon as you notice a problem, since I think that as a minimum they can only recover data from the past 7 days.

To file a support ticket, see:

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Old 25 Dec 2018, 12:07 AM   #4
The "e" in e-mail
Join Date: Dec 2004
Location: a virtually impossible but finitely improbable position
Posts: 2,235
I suggest users occasionally download ALL their contacts using export contacts...
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