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Email Help Needed! Having problems with your email service, or with the email software you're using? Post your questions and answers here! |
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18 Dec 2016, 01:13 PM | #1 |
Junior Member
Join Date: Dec 2016
Posts: 14
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Not receiving email
Since upgrading to Windows 7 In September I have received no mail in my telkomsa.net email account. I have checked the web mail (do messaging) – my inbox is empty. I can send but not receive. Telkom so far have not been able to help. I am using Thunderbird. Any suggestions?
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18 Dec 2016, 05:32 PM | #2 |
The "e" in e-mail
Join Date: Feb 2006
Location: EU
Posts: 4,945
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Can't imagine how a change of the operating system could affect email delivery. After all servers at telkomsa.net have no idea what you run at home...
Do senders trying to contact you get any error messages ("message undeliverable" or similar)? Assuming this is not the case, send (or ask somebody else to send) a message to you from another account and check your mailbox via the web interface from another computer. This will eliminate any possible misconfiguration of Win7 and/or Thunderbird on your system. What I have in mind is a (remote) possibility that TB is set to delete (mark as spam??) all incoming messages locally and on the server, so every time you use it, it clears everything. Not very likely, but IMHO possible. |
18 Dec 2016, 07:13 PM | #3 |
Junior Member
Join Date: Dec 2016
Posts: 14
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Not receiving email
Thanks for your reply!
Also can’t see how changing the operating syatem would affect it. Senders get no message – just sends and appears in sent folder. The strange thing is that in do messaging, the web interface, apart from the sent folder all the other folders are empty. |
18 Dec 2016, 10:26 PM | #4 |
The "e" in e-mail
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,908
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18 Dec 2016, 10:35 PM | #5 |
Junior Member
Join Date: Dec 2016
Posts: 14
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Not receiving email
Yes using pop3
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19 Dec 2016, 04:15 AM | #6 |
The "e" in e-mail
Join Date: Sep 2004
Location: The Netherlands
Posts: 2,908
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The POP3 protocol has the characteristic to download (and delete afterwards) email from the server. That's why you can't see it anymore in your webmail, because the webmail client only can connect to a server. Now, it must be somewhere in a folder in TB on your computer.
In TB you can this (deleting habit) turning on/off (sorry, I have no TB to check). Found also this instruction with the right POP3 and SMTP settings. Check this, please. Last edited by Berenburger : 19 Dec 2016 at 04:23 AM. |
19 Dec 2016, 07:42 PM | #7 |
Junior Member
Join Date: Dec 2016
Posts: 14
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Not receiving email
Hi Berenburger!
I have gone through all the settings again but no change. Why is the web mail empty? |
19 Dec 2016, 08:45 PM | #8 |
Junior Member
Join Date: Dec 2016
Posts: 14
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Hi Berenburger,
I have perhaps not told the whole story. I use two other email addresses one of which is gmail and have no problems. The telkomsa.net address is rarely used and that is why I had not realised I was not receiving emails but I do have some mail sent to it. I have also once again changed my os to Linux Mint 18 but I can't see how that can affect things. PaulP |
20 Dec 2016, 11:26 AM | #9 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,929
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Testing your email account
Here is what I suggest:
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20 Dec 2016, 05:53 PM | #10 |
Junior Member
Join Date: Dec 2016
Posts: 14
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Thanks Bill - done all that - sent email to gmail account and received and replied to telkom account but still nothing in my telkom inbox
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20 Dec 2016, 05:56 PM | #11 |
Junior Member
Join Date: Dec 2016
Posts: 14
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Hi Bill - just received this
Delivery to the following recipient failed permanently: paulpadmore@telkomsa.net Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the relay smtp.telkomsa.net [196.25.211.150]. The error that the other server returned was: 535 5.7.8 Error: authentication failed: authentication failure |
20 Dec 2016, 08:12 PM | #12 |
Junior Member
Join Date: Dec 2016
Posts: 14
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Thanks Guys - not sure how but problem solved - a combination of all your expertise - many thanks. No thanks to Telkom!
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20 Dec 2016, 11:26 PM | #13 | |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,929
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Quote:
Bill |
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