Unable to send draft email via web UI - Page 2

n5bb · 2 Feb 2017, 10:13 AM

Sieve is only used when receiving messages. It has no effect on drafts, composing, or sending messages.

Bill

Terry · 2 Feb 2017, 10:41 AM

yes but I just wondered if he was blocking his own throw away address.

When things dont work correctly I usually delete my sieve and see if that cures the problem.

Terry · 6 Feb 2017, 02:24 PM

elvey, did you get it all sorted?

elvey · 27 Feb 2017, 09:22 AM

Quote:

Originally Posted by Terry

elvey, did you get it all sorted?

NO! No action was taken and the ticket was closed.

Anto Francis did a poor job reading the ticket. Completely overlooked the first line of it. And doesn't seem to have seen this thread either. :-(

Reopened.

elvey · 2 Mar 2017, 03:18 AM

And Merlin has also done a really poor job responding to the ticket.

elvey · 4 Mar 2017, 08:33 AM

Anto passed it to Yassar who passed it to Matt, who is starting to try to reproduce the bug.

(I'm able to reproduce it, both ways, at will.)

Terry · 4 Mar 2017, 11:49 AM

Try going to your folders section, find the sent folder and go to properties and un-tick the duplicates box.

The folder may be suppressing the duplicate email addresses....sorry its just a shot in dark.

elvey · 13 Mar 2017, 09:02 AM

It's been assigned to Rob M

Initially reported (twice) as not reproducible, but then I got this last Sunday from Nick :

Quote:

An update, I can now reproduce the issue (it seems it didn't reproduce on our beta server, which is where we do a lot of our testing). We will investigate further as to what's causing it.

(that was after getting this:

Quote:

Hi Matthew,

We've followed your 10 step process exactly, and also tried with just the draft email you left in your forwebmaster folder. We have unfortunately been unable to reproduce the issue in all cases.

Can you give us any further information that might help us track this down? Just to confirm, you only ever see the issue if you save a draft and then come back to it, not if you just reply and then immediately send? Is it only for replies, or for new messages as well? Does the issue reproduce in a different browser?

)
I Hope Rob squashes it soon. Sure seems to be a subtle issue. If anyone can, it's Rob!

Credit in an ensuing blog post would be nice too.

BritTim · 13 Mar 2017, 09:17 AM

Just out of interest, have you verified that you do not encounter the problem if using the beta server?

elvey · 23 Mar 2017, 08:23 AM

Good question. I can confirm that I did not encounter the problem today, when testing on the beta server.

I haven't heard back from Fastmail since the case was assigned to Rob Mueller; Status : Transferred - waiting for transferee admin.

anonymouse · 27 Apr 2017, 07:16 PM

I have had the same problem, twice. In the end the only way I could get my message to go was to paste the body into a new message. I have logged a support ticket with a link to this thread; and given them both my unsendable draft and the external email to which it was a reply.

mariyaadems · 28 Apr 2017, 05:19 PM

You can do this by selecting 'edit as new', I think.

anonymouse · 1 May 2017, 08:18 PM

Quote:

Originally Posted by mariyaadems

You can do this by selecting 'edit as new', I think.

Unfortunately not. You can use that on a received or sent message, but not on a draft. The bug leaves the message stuck as draft, so the only way forward is to paste the contents into a new reply to the sender.

Support have my sample messages (it happened again today).

It may be something to do with switching windows and coming back later to send the draft - under some unknown circumstances this leaves the draft unsendable. A "fresh" reply to the same addressee worked fine.

BritTim · 1 May 2017, 10:33 PM

Quote:

Originally Posted by anonymouse

Unfortunately not. You can use that on a received or sent message, but not on a draft. The bug leaves the message stuck as draft, so the only way forward is to paste the contents into a new reply to the sender.

Support have my sample messages (it happened again today).

It may be something to do with switching windows and coming back later to send the draft - under some unknown circumstances this leaves the draft unsendable. A "fresh" reply to the same addressee worked fine.

It is an interesting problem, and I am surprised FastMail has trouble getting it fixed. Just out of curiosity, have you tried manually changing the From and To addresses in the draft to see if that changes the behavior?

elvey · 15 May 2017, 05:02 PM

Quote:

Originally Posted by BritTim

It is an interesting problem, and I am surprised FastMail has trouble getting it fixed. Just out of curiosity, have you tried manually changing the From and To addresses in the draft to see if that changes the behavior?

You're on to something!

Still not fixed. What changes to the From and To are you suggesting?

Changing the To from
[email protected][munged].sent.com
to
[email protected][munged].sent.com
made no difference.

Changing the From from
[email protected][munged].sent.com
to
[email protected][munged].sent.com
allowed me to send the email!

4 Mar 2017, 11:49 AM	#22
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 2,824	Try going to your folders section, find the sent folder and go to properties and un-tick the duplicates box. The folder may be suppressing the duplicate email addresses....sorry its just a shot in dark. Last edited by Terry : 4 Mar 2017 at 12:41 PM.

27 Apr 2017, 07:16 PM	#26
anonymouse Junior Member Join Date: Dec 2011 Posts: 11	I have had the same problem, twice. In the end the only way I could get my message to go was to paste the body into a new message. I have logged a support ticket with a link to this thread; and given them both my unsendable draft and the external email to which it was a reply. Last edited by anonymouse : 27 Apr 2017 at 07:27 PM.

2 Feb 2017, 10:13 AM	#16
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,544	Sieve is only used when receiving messages. It has no effect on drafts, composing, or sending messages. Bill

2 Feb 2017, 10:41 AM	#17
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 2,824	yes but I just wondered if he was blocking his own throw away address. When things dont work correctly I usually delete my sieve and see if that cures the problem.

6 Feb 2017, 02:24 PM	#18
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 2,824	elvey, did you get it all sorted?

2 Mar 2017, 03:18 AM	#20
elvey The "e" in e-mail Join Date: Jan 2002 Location: San Francisco Posts: 2,422	And Merlin has also done a really poor job responding to the ticket.

4 Mar 2017, 08:33 AM	#21
elvey The "e" in e-mail Join Date: Jan 2002 Location: San Francisco Posts: 2,422	Anto passed it to Yassar who passed it to Matt, who is starting to try to reproduce the bug. (I'm able to reproduce it, both ways, at will.)

13 Mar 2017, 09:17 AM	#24
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 2,811	Just out of interest, have you verified that you do not encounter the problem if using the beta server?

23 Mar 2017, 08:23 AM	#25
elvey The "e" in e-mail Join Date: Jan 2002 Location: San Francisco Posts: 2,422	Good question. I can confirm that I did not encounter the problem today, when testing on the beta server. I haven't heard back from Fastmail since the case was assigned to Rob Mueller; Status : Transferred - waiting for transferee admin.

28 Apr 2017, 05:19 PM	#27
mariyaadems Junior Member Join Date: Apr 2017 Posts: 1	You can do this by selecting 'edit as new', I think.