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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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10 Mar 2017, 06:22 AM | #316 | |
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10 Mar 2017, 06:27 AM | #317 | |
Master of the @
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10 Mar 2017, 06:49 AM | #318 | |
The "e" in e-mail
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10 Mar 2017, 06:50 AM | #319 | |
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(I sincerely apologize for my response.) Last edited by chickadee : 10 Mar 2017 at 07:31 AM. |
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10 Mar 2017, 07:41 AM | #320 |
The "e" in e-mail
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Briefly, to do this in a way that provided reasonable performance would be a maintenance nightmare. It would be possible to have it work like RoundCube (frontend and backend not integrated, just using a remote IMAP connection) but the performance would be lousy. Anyway, I have no doubt the code would need to be extensively modified before it would work at all. As others have opined, it is irrelevant. There is no way FastMail is going to regard it to be a viable investment.
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10 Mar 2017, 07:49 AM | #321 | |
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10 Mar 2017, 09:16 AM | #322 |
Cornerstone of the Community
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10 Mar 2017, 10:36 AM | #323 |
Essential Contributor
Join Date: Mar 2002
Location: Wicklow, Ireland
Posts: 449
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I've been using Fastmail since early 2002. I have introduced dozens of people to it (many more than I have referral credit for, which is still substantial, though I stopped referring people a few years ago).
In the early days I could email Jeremy or Rob and get an answer to questions overnight. I never expected that nor that it was sustainable but let's talk about the other interface that matters: the customer interface. FM relies heavily on word of mouth. A LOT of goodwill can be earned by having the people running the business engage with customers (Jeff Bezos is famous for this and stories of the difference it makes are not scarce). The blog and advent calendar are fine, though by and large directed at a technical audience (not the kind of people I referred to Fastmail). I have had one specific, small, frequently repeated request that would make the new UI work for me: make it possible to sort by nickname. It should be trivial to do. And if that's wrong, how big a customer would I have to be to get an answer on it, not necessarily personally, but if necessary in an FAQ showing "we did listen but...". Have I missed this? I don't think so. Business decisions are acceptable. Many businesses with technically superior products have failed or underperformed because of poor customer communications and resulting loss of goodwill. Fastmail could be doing a better job on the customer interface. It's a tricky business I know. Lots of companies want to email you all the time. I changed electricity provider recently and the new one is so excited (literally) to be in touch I've had to yell (metaphorically) to get off their damn mailing and survey invites list. It's a very large corporation behaving like a needy schoolgirl. My interest in having a relationship with an electricity utility is nil. I just want the greenest and cheapest power. A tool that we use very consciously (unlike electricity) for many hours a day, year and year out, is a very different matter. My communications setting for Fastmail is set to chatty. My other email provider doesn't have one and the difference with Fastmail isn't discernable. |
10 Mar 2017, 12:46 PM | #324 |
The "e" in e-mail
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@PON : perhaps, because we have shared memories of the way FastMail was in the early days, we have similar views regarding the current situation. I, also, am rarely referring new customers to FastMail these days. This has nothing to do with current versus classic interface (although a few functions in the older interface are sometimes valuable). Overall, the product is technically better than ever. It is because FastMail rarely now listens to its base, and experience leads me to doubt FastMail's long term viability as a result.
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10 Mar 2017, 01:09 PM | #325 |
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Join Date: Dec 2003
Location: Dover, NH, USA
Posts: 315
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this worries me as well... I have put in a support ticket on this matter.. and in the end all they said is they could not promise anything...
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10 Mar 2017, 06:48 PM | #326 |
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There have been many posts in this thread that I wanted to kudo (+1), and sometimes "-1". ....I guess that's a forum hosting related comment, but still wanted to share.
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10 Mar 2017, 09:21 PM | #327 | |
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Any amount of $$$$ is worth my account on thier system..... They have THE BEST out there!!! |
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11 Mar 2017, 01:04 AM | #328 | |
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Location: Wicklow, Ireland
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As we say on Twitter. Don't know about viability. They used up one life; 8 left. Actually, I have a LOT of sympathy for the business model of an employee-owned company and would like to feel more supportive. But I'd guess most of us end up having reciprocal feelings toward companies with a take it or leave it attitude to their customers. At the other end of the spectrum from the needy schoolgirl is the one who doesn't feign acknowledging your existence. My other mail solution works well; I have my own domain; I'm prepared (as one always should be). Having ditched Microsoft for Linux I would hate to go back to any of the feudal lords of the cloud! |
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11 Mar 2017, 01:15 AM | #329 | |
The "e" in e-mail
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Then people wonder why they are not as active as they were in these forums. It seems to me, the people who paid the least amount of money are putting together the greatest set of demands. You look at the content here? Good gosh. It's downright hateful at times. I would have left long ago... Fastmail truly is a SMALL group of people trying to produce a product that can do some great things - while also paying their bills. As far as I'm concerned, they've been more than generous, much more generous than many other services offered over the years. Balancing the product, and producing something that can pay the bills is difficult. |
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11 Mar 2017, 08:42 PM | #330 |
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I would love to pay them for my account... I have used 100s of megs of thier storage since I joined......
If they decided $50 a month for the interface that would be excellent! |