WAY over quota

mlevin · 3 Mar 2011, 12:18 AM

Help!

I logged in this morning to get this message:

You have used 2142.0% of your mailbox storage quota. Emails sent to your account are currently being bounced. Please consider either upgrading your account, purchasing additional storage space, or deleting some emails you no longer require.

How could I suddenly overnight go that far over my quota? Yesterday my
usage was fine.

This seems like a problem on the FM side and not something I did...

dra415 · 3 Mar 2011, 12:22 AM

Same here. I'm enhanced and getting really, really ****** off...

B4its2L8 · 3 Mar 2011, 12:23 AM

Quote:

Originally Posted by mlevin

Help!

I logged in this morning to get this message:

You have used 2142.0% of your mailbox storage quota. Emails sent to your account are currently being bounced. Please consider either upgrading your account, purchasing additional storage space, or deleting some emails you no longer require.

How could I suddenly overnight go that far over my quota? Yesterday my
usage was fine.

This seems like a problem on the FM side and not something I did...

I believe it is a problem at FM. I just checked and my account shows 0% mailbox space used. (So I'm way UNDER quota !!)But I can still access my 25mb or so worth of emails. So they must be doing some maintenance affecting these numbers.

jiggles · 3 Mar 2011, 12:28 AM

I have the same issue:

NOTICE: You have used 78359244837.5% of your mailbox storage quota. Emails sent to your account are currently being bounced. Please consider either upgrading your account, purchasing additional storage space, or deleting some emails you no longer require.

Admins, please fix this immediately. The email on this forum account is my fastmail email. Contact me at the listed gmail address if you need my fastmail account info. I have to receive emails today. I expect compensation for this.

renesisx · 3 Mar 2011, 12:29 AM

Are we losing e-mails?

I just sent an e-mail and it said something like "Not saved to your Sent Items folder since you are over quota".

When I'm only using 70% of my quota.

Unless there are other quotas I'm not aware of?

Anyway, it didn't save the message in Sent Items, so I guess it is lost forever.

dra415 · 3 Mar 2011, 12:29 AM

I went from something like 20% to 137% overnight. That means I somehow gained 10 GB of e-mail. Yet I don't have another 10 GB of e-mail, so I can't delete anything. And in the meantime, they're bouncing my incoming e-mails. Way not cool, guys.

mlevin · 3 Mar 2011, 12:30 AM

Sorry to hear you are also having the problem, but glad to hear that it is not just me. I hope they'll sort it out ASAP.

I'm an enhanced user too. I pay FM good money and don't expect this kind of problem.

If any FM support folks are reading this, my ticket # is 23793.

renesisx · 3 Mar 2011, 12:31 AM

God damn, yes, I'm getting it too now..

"NOTICE: You have used 35503556465.8% of your mailbox storage quota. Emails sent to your account are currently being bounced. Please consider either upgrading your account, purchasing additional storage space, or deleting some emails you no longer require."

mlevin · 3 Mar 2011, 12:32 AM

Quote:

Originally Posted by renesisx

God damn, yes, I'm getting it too now..

"NOTICE: You have used 35503556465.8% of your mailbox storage quota. Emails sent to your account are currently being bounced. Please consider either upgrading your account, purchasing additional storage space, or deleting some emails you no longer require."

Wow, and I thought ~2000% was bad

dra415 · 3 Mar 2011, 12:32 AM

FYI--I filed a support ticket. My folders all show as being huge, and my IMAP is still bizarre, but they reset the total to 0 and stopped bouncing my e-mails. So at least the response to the immediate problem was fast--thanks!

tjsc · 3 Mar 2011, 12:33 AM

I too have this problem...I see:
NOTICE: You have used 11378918847.9% of your mailbox storage quota. Emails sent to your account are currently being bounced. Please consider either upgrading your account, purchasing additional storage space, or deleting some emails you no longer require.

I am no longer receiving emails and emails I send are not saved

When will this be fixed?

renesisx · 3 Mar 2011, 12:35 AM

Open a support ticket - I just have:
https://www.fastmail.fm/mail/?MLS=LN...Signal=SU-*N-1

mlevin · 3 Mar 2011, 12:38 AM

Quote:

Originally Posted by dra415

FYI--I filed a support ticket. My folders all show as being huge, and my IMAP is still bizarre, but they reset the total to 0 and stopped bouncing my e-mails. So at least the response to the immediate problem was fast--thanks!

You're lucky. Mine hasn't been reset so I'm still losing emails.

At least we don't have the problem Gmail had this week

jsamuelson · 3 Mar 2011, 12:47 AM

My quotas are going crazy too. I filed a support ticket.

First I was over, then way under what I know I have used, with some mailboxes showing thousands of messages but the mailbox size at 0k.

Nutty. Hope it gets resolved without any loss of current or stored mail...

yassarali · 3 Mar 2011, 12:49 AM

FYI, we are looking into this:

http://status.fastmail.fm/2011/03/02...or-some-users/

-Yassar.

3 Mar 2011, 12:18 AM	#1
mlevin Cornerstone of the Community Join Date: Oct 2001 Location: Somerville, MA, USA Posts: 656	WAY over quota Help! I logged in this morning to get this message: You have used 2142.0% of your mailbox storage quota. Emails sent to your account are currently being bounced. Please consider either upgrading your account, purchasing additional storage space, or deleting some emails you no longer require. How could I suddenly overnight go that far over my quota? Yesterday my usage was fine. This seems like a problem on the FM side and not something I did...

3 Mar 2011, 12:28 AM	#4
jiggles Junior Member Join Date: Mar 2011 Posts: 1	Same here I have the same issue: NOTICE: You have used 78359244837.5% of your mailbox storage quota. Emails sent to your account are currently being bounced. Please consider either upgrading your account, purchasing additional storage space, or deleting some emails you no longer require. Admins, please fix this immediately. The email on this forum account is my fastmail email. Contact me at the listed gmail address if you need my fastmail account info. I have to receive emails today. I expect compensation for this.

3 Mar 2011, 12:33 AM	#11
tjsc Junior Member Join Date: Mar 2011 Posts: 12	I too have this problem...I see: NOTICE: You have used 11378918847.9% of your mailbox storage quota. Emails sent to your account are currently being bounced. Please consider either upgrading your account, purchasing additional storage space, or deleting some emails you no longer require. I am no longer receiving emails and emails I send are not saved When will this be fixed? Last edited by tjsc : 3 Mar 2011 at 01:27 AM.

3 Mar 2011, 12:22 AM	#2
dra415 Member Join Date: Jul 2002 Posts: 52	Same here. I'm enhanced and getting really, really ****** off...

3 Mar 2011, 12:29 AM	#5
renesisx Member Join Date: Jul 2005 Posts: 31	Are we losing e-mails? I just sent an e-mail and it said something like "Not saved to your Sent Items folder since you are over quota". When I'm only using 70% of my quota. Unless there are other quotas I'm not aware of? Anyway, it didn't save the message in Sent Items, so I guess it is lost forever.

3 Mar 2011, 12:30 AM	#7
mlevin Cornerstone of the Community Join Date: Oct 2001 Location: Somerville, MA, USA Posts: 656	Sorry to hear you are also having the problem, but glad to hear that it is not just me. I hope they'll sort it out ASAP. I'm an enhanced user too. I pay FM good money and don't expect this kind of problem. If any FM support folks are reading this, my ticket # is 23793.

3 Mar 2011, 12:31 AM	#8
renesisx Member Join Date: Jul 2005 Posts: 31	God damn, yes, I'm getting it too now.. "NOTICE: You have used 35503556465.8% of your mailbox storage quota. Emails sent to your account are currently being bounced. Please consider either upgrading your account, purchasing additional storage space, or deleting some emails you no longer require."

3 Mar 2011, 12:32 AM	#10
dra415 Member Join Date: Jul 2002 Posts: 52	FYI--I filed a support ticket. My folders all show as being huge, and my IMAP is still bizarre, but they reset the total to 0 and stopped bouncing my e-mails. So at least the response to the immediate problem was fast--thanks!

3 Mar 2011, 12:35 AM	#12
renesisx Member Join Date: Jul 2005 Posts: 31	Open a support ticket - I just have: https://www.fastmail.fm/mail/?MLS=LN...Signal=SU-*N-1

3 Mar 2011, 12:47 AM	#14
jsamuelson Senior Member Join Date: Oct 2006 Location: Switzerland Posts: 138	My quotas are going crazy too. I filed a support ticket. First I was over, then way under what I know I have used, with some mailboxes showing thousands of messages but the mailbox size at 0k. Nutty. Hope it gets resolved without any loss of current or stored mail...

3 Mar 2011, 12:49 AM	#15
yassarali Essential Contributor Join Date: Mar 2008 Posts: 323 Representative of: Fastmail.FM	FYI, we are looking into this: http://status.fastmail.fm/2011/03/02...or-some-users/ -Yassar.