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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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10 Aug 2019, 07:47 AM | #1 |
Cornerstone of the Community
Join Date: Jul 2002
Location: Tacoma, WA
Posts: 642
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Oddity in iOS interface on iPad
I find myself in this position regularly...
I click on a message to read it, and now I have two panes...the pane on the left showing the messages in the folder I’m looking at, and a larger pane on the right with the text of the message. Now I want to mark that message as “unread.” So I select the message in the left pane by tapping the circle, and then I go down to the “More” icon in the toolbar at the bottom and I choose “Mark as Unread.” The message title in the left pane dutifully goes bold, as I would expect. But now I’m stuck! I can’t escape from where I am without the message being marked as read again. If I click the X at the upper left corner, the message gets marked as read. Clicking on any other message selects that message, too. Unchecking the original message marks it as read, also. Using the keyboard short cut “period then U” works, but that’s it. Trying with multiple messages selected has the same problem. Am I missing something obvious here? The user interface is doing something unexpected here. |
10 Aug 2019, 10:29 AM | #2 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,916
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Work-around to mark messages as "unread"
The issue you see is caused by the message focus (the highlight of a single message in the list which shows which message is being read). The focus is moved using the j/k keyboard shortcut keys, the up/down arrows in the upper right of the iPad screen, or by touching a message in the list. When the focus moves to a message, it is marked as "read".
When you exit from the message selection feature by selecting the X at the upper left of the screen, the focus moves back to where it was before you started selecting messages. This application of the focus to that message causes it to switch back to "read". I agree that it appears to be a bug, and I will report it to Fastmail staff. But there are two methods for bypassing this bug when you want to mark one or more messages as "unread":
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13 Aug 2019, 05:44 AM | #3 |
Cornerstone of the Community
Join Date: Jul 2002
Location: Tacoma, WA
Posts: 642
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Thanks very much. This workaround works. Hopefully the bug will be fixed.
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20 Aug 2019, 12:16 PM | #4 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,916
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Fastmail staff has now fixed this bug on beta (beta.fastmail.com), and I just confirmed this. The fix should roll out soon (not sure exactly how long this will take) to the normal login. It affects both browser logins and the mobile app.
Bill |
22 Aug 2019, 02:15 AM | #5 |
Cornerstone of the Community
Join Date: Jul 2002
Location: Tacoma, WA
Posts: 642
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Thanks much, BIll, for this.
This is one of the things I really treasure about FM. Helpful community, responsive company (and great product!) |
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