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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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23 Sep 2017, 03:55 PM | #1 |
Senior Member
Join Date: Dec 2003
Location: Melbourne, Australia
Posts: 120
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Android setup frustration...
I am trying to set up a Gmail account on an android samsung S5 to receive fastmail account emails.
(Please don't suggest I use the fastmail app as I've already tried this on another phone earlier this year and app continually says "trying to connect to server". This was never resolved.) See my thread at: http://www.emaildiscussions.com/showthread.php?t=72697& I installed fastmail app on the new phone yesterday (same model S5) and started to get the same message. So I thought I would install Gmail. The Gmail setup on my new phone is different to the screen shots on FM's help screen at: https://www.fastmail.com/help/clients/android.html Gmail says the username and password on the new phone's setup is incorrect. I have check multiple times and they are both correct! What am I doing wrong?? user name: accountname at fastmail.com (i.e. the real account name, not an alias) password: the app password I got via usernames's via web interface server: imap.fastmail.com port: 993 security type: SSL/TLS I can't set outgoing srver details as the errot message stops me goinf onto next creen. Really appreciate if someone can help. Last edited by exactus : 23 Sep 2017 at 04:04 PM. |
23 Sep 2017, 04:23 PM | #2 | |
Cornerstone of the Community
Join Date: Jun 2008
Location: Perth
Posts: 664
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Is your account name actually ...@fastmail.com or is it still ...@fastmail.fm
Also, I'm not sure I understand this sentence: Quote:
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23 Sep 2017, 04:49 PM | #3 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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Is your reference to Gmail (a Google server based mail service) just an awkward term of phrase, and you are trying to set up an IMAP account on the Android Mail app? If not (and you are really trying to use Gmail) that would explain why the username and password are not accepted. Google's Gmail servers have no knowledge of FastMail accounts.
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23 Sep 2017, 05:12 PM | #4 |
Cornerstone of the Community
Join Date: Jun 2008
Location: Perth
Posts: 664
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@BritTim
My understanding is that the Op is trying to register a fastmail account on the Android Gmail app. Which does work - I have my fastmail account registered on Gmail app. |
23 Sep 2017, 05:23 PM | #5 |
The "e" in e-mail
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,616
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Just did a trial setup of my FastMail account in the Gmail app on my Android 'phone (Moto X Style/Android 6.0) without problem.
I don't use the Gmail app myself (quite happy with AquaMail Pro), but of course I had to use the Gmail app to set up my Gmail address to keep Google happy, but then I disabled the sync on the Gmail app, and use AquaMail Pro for all my e-mail accounts. I followed the setup from the link posted to the FastMail configuration for the Android 'phone, and the instructions there worked OK for me. |
23 Sep 2017, 06:59 PM | #6 |
Senior Member
Join Date: Dec 2003
Location: Melbourne, Australia
Posts: 120
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Android Frustration
Thanks for responses so far. I am trying to register a fastmail.com account using the Gmail app supplied on a friends samsung phone.
I have done this successfully on my own samsung and when I receive email to my FM account it is accessed via the Gmail icon. When I reply it uses my FM user name. (I'm only using the Gmail app because the fastmail app keeps on telling me it's trying to get to the server.) So I am trying to use the same config from my phone to my friend's phone. But I suspect they may be different versions of the app. (One mistake I did make was to use a new app password rather than the existing app password created for a tablet some months ago. But reverting to the existing app password hasn't helped.) |
24 Sep 2017, 12:17 AM | #7 | |
Junior Member
Join Date: Aug 2016
Posts: 6
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Quote:
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24 Sep 2017, 01:31 AM | #8 | |
Junior Member
Join Date: Aug 2016
Posts: 6
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Quote:
On support page https://www.fastmail.com/help/clients/android.html FM say "FastMail has an excellent Android app which many of our users prefer to other mail apps" - frankly, I don't know if that was ever true, either that the app is "excellent" or that many FM users prefer it. I documented some of my frustrations here: http://www.emaildiscussions.com/show...4&postcount=19 ... and I have received a suggestion from FM support _not_ to use their "excellent" app. You are probably better off without it. In the Gmail app, you are correct that FM's Gmail app setup instructions at https://www.fastmail.com/help/clients/android.html are out of date, so I'm just following the flow in the Gmail "Add Account" to add the FM account with a new app password I have not previously needed, generated with device= Android and Access = imap. I am failing, also, but in a stranger way than you. I can set and apparently validate the "incoming mail" - Gmail is happy with that - but, when I proceed to outgoing mail, with server=smtp.fastmail.com port=465 security=SSL/TLS ... and with my FM username and FM app password (just used immediately prior for incoming mail) copied and pasted and visually verified to be identical, Gmail says "validating smtp settings ... Your usename or password is incorrect". In the FM logins log, I can see the successful login for incoming "imap SUCCESS 2 App password: Android" ... and then the failure for outgoing ... "smtp FAIL 6 " ... but there is so little info displayed that the log is useless. I already know it failed. But I'll tell you something I noticed along the way which may give a clue as to what is happening. I first experimented using a password that was deliberately invalid because I wanted to see what error messages I'd receive. Of I course I failed the "incoming" stage (not having progressed to the "outgoing" stage), and then, when I used the correct password for incoming and that validated and I passed to configuring the "outgoing", something odd happened... Referring to stage "6" of FM's Gmail setup instructions, they say regarding the "outgoing" Set the server settings for outgoing mail. ---- quote Server is smtp.fastmail.com Security type is SSL/TLS Password should be pre-filled: it's your app password. ----- end quote "Password should be pre-filled: it's your app password" was not true - it was set to the experimental deliberately-invalid password I have initially used and which I had then replaced by the correct password that validated for incoming. So I explicitly pasted in the correct app password, and then got stuck on the failure condition. You seemed to indicate that you had initially used an incorrect password. I'm wondering if these incorrect passwords are being cached somewhere and not being overwritten when a better password is later supplied. I can't think of any other explanation for my failure to pass validation outgoing having passed validation for incoming with the same credentials. Or is it the case that the Gmail app will require the generation of a second app password, with Device = Android Access = smtp ... in which case FM's advice quoted above "Password should be pre-filled: it's your app password" is wrong ? |
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24 Sep 2017, 06:15 AM | #9 |
Senior Member
Join Date: Dec 2003
Location: Melbourne, Australia
Posts: 120
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fmett: Very much appreciate what must have been a time consuming task of replicating my work. Thank you.
I have been a satisfied and loyal Fastmail user for more than a decade and cannot fault their email and files functionality on the desktop either via an email client or the web. It's quick, clever and dependable. But they are badly letting down their customers (loyal or otherwise) in what should be a bullet-proof mobile phone solution. If FM support is suggesting to people to not use the FM app, then it's clear that something needs fixing. (You could start by removing the mention of "FM has an excellent Android app" on your FM site.) The world is moving to email on mobiles. FM needs to invest some time and money in getting a solid, easy-to-install application for mobiles. I want to use a FM solution, not Google's. Not sure why I need to waste an entire Saturday afternoon in trying to get dependable access to email on my mobile. I'm cross and frustrated... Last edited by exactus : 24 Sep 2017 at 06:43 AM. |
24 Sep 2017, 11:39 AM | #10 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,929
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I know this isn't of much help to you, but the iOS app works very well on both my iPhone and iPad. I think that Fastmail is having trouble with the software environment they use for the Android app. With enough problem tickets they should work to get it fixed. It might take a while, however.
Bill |
24 Sep 2017, 07:09 PM | #11 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,029
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So many different phone now....
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25 Sep 2017, 03:24 AM | #12 |
Senior Member
Join Date: Feb 2015
Location: USA
Posts: 120
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Exactus wrote:
The world is moving to email on mobiles. FM needs to invest some time and money in getting a solid, easy-to-install application for mobiles. I want to use a FM solution, not Google's. Yes, I agree. I don't use the Android app for business but do depend on it daily. I've tried many of the more popular email apps in the play store and although many offer an up-to-date user interface, they fall short in other areas. E.g.: User Interface -- Combining social media features in the main UI -- Automatically sorting and/or storing social and promotional messages Security -- Storing email content on their servers or leased storage such as Amazon Web Services -- In some cases email and contacts are scanned for analyzing various shopping trends or other marketing purposes I'm looking for a solid app that offers the same basic functionality, keeps up to date with the relevant Android features and UI and has dedicated support so that bugs can be addressed in a timely fashion. Last edited by fmail_fan : 30 Sep 2017 at 08:07 AM. |
29 Sep 2017, 09:12 PM | #13 |
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Join Date: Sep 2017
Posts: 2
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Re:
Greetings! I am so excited to have found the answer to this question! I've been looking for the explanation elsewhere.
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30 Sep 2017, 07:44 AM | #14 |
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Moderator's Comment
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2 Oct 2017, 10:31 PM | #15 |
Junior Member
Join Date: Sep 2017
Posts: 2
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sorry, what's the spam for?
I can not be the new user on the forum |