Service down

ALG · 9 May 2006, 05:08 AM

It looks like RMM is down.
This is the traceroute I got.

(code)
traceroute to www.runbox.com (193.71.199.94), 30 hops max, 40 byte packets
1 216.249.160.254 (216.249.160.254) 2.16 ms 0.664 ms 0.61 ms
2 192.168.79.9 (192.168.79.9) 0.763 ms 0.657 ms 0.618 ms
3 216.249.175.10 (216.249.175.10) 1.074 ms 1.108 ms 0.836 ms
4 192.168.89.2 (192.168.89.2) 1.319 ms 1.752 ms 1.446 ms
5 h21.188.140.67.ip.alltel.net (67.140.188.21) 4.117 ms 2.94 ms 2.961 ms
6 h4.31.213.151.ip.alltel.net (151.213.31.4) 9.528 ms 9.869 ms 14.817 ms
7 h29.31.213.151.ip.alltel.net (151.213.31.29) 12.307 ms 10.271 ms 8.935 ms
8 h250.30.213.151.ip.alltel.net (151.213.30.250) 16.099 ms 14.695 ms 16.751 ms
9 h27.31.213.151.ip.alltel.net (151.213.31.27) 14.299 ms 18.947 ms 13.721 ms
10 h4.30.213.151.ip.alltel.net (151.213.30.4) 18.029 ms 17.466 ms 19.913 ms
11 h216.33.213.151.ip.alltel.net (151.213.33.216) 15.578 ms 16.853 ms 18.67 ms
12 12.118.224.21 (12.118.224.21) 21.237 ms 23.697 ms 19.975 ms
13 tbr2-p013901.cgcil.ip.att.net (12.123.210.17) 34.155 ms 35.084 ms 33.149 ms
14 12.123.6.25 (12.123.6.25) 29 ms 34.079 ms 37.505 ms
15 att-gw.chi.gblx.net (192.205.32.126) 32.634 ms * 26.231 ms
16 so3-0-0-2488m.ar1.osl1.gblx.net (67.17.74.186) 154.188 ms * 146.775 ms
17 * * *
18 ge-0-1-0-85.cr1.sand.no.catchbone.net (193.75.3.230) 161.295 ms * *
19 * v202.rs1.sand.no.catchbone.net (193.75.3.62) 167.061 ms *
20 * * *
21 * * *
22 * * *
23 * * *
^C
(/Code)

AL

ALG · 9 May 2006, 05:16 AM

Service is back up now.
Good work guys!!!!!!

AL

Geir · 9 May 2006, 07:47 AM

ALG,

Thanks, but nothing has been down...

Have you seen the US => Europe network problem threads?

- Geir

ALG · 9 May 2006, 10:38 AM

Geir,

The problem I see in the traceroute is in Norway backbone. I understand that you are saying that you have no control over that.

inetnum: 193.75.3.0 - 193.75.3.255
netname: KQ-NO-CORE
descr: KPNQwest Norway, Oslo
descr: Backbone PtP networks
country: NO
admin-c: EH31-RIPE
tech-c: EH31-RIPE
status: ASSIGNED PA
mnt-by: AS2116-MNT
remarks: INFRA-AW
changed: **********@Norway.EU.net 20010309
changed: **********@kpnqwest.no 20020417
source: RIPE

So is this the gateway from US to EU?

Being the US I am not familiar with EU backbones.

Thanks,

AL

che · 9 May 2006, 04:05 PM

Well, I am not sure, but your traceroute output doesn't really show a problem. Whenever I do a traceroute, it looks like this.
Maybe "v202.rs1.sand.no.catchbone.net" or another router is filtering icmp/udp?

BKB · 10 May 2006, 12:28 AM

The service isn't down but it's very slow. Particularly when accessing messages. Seems like a problem with the message db.

9 May 2006, 05:08 AM	#1
ALG Senior Member Join Date: Sep 2004 Location: Murray, KY USA Posts: 162	Service down It looks like RMM is down. This is the traceroute I got. (code) traceroute to www.runbox.com (193.71.199.94), 30 hops max, 40 byte packets 1 216.249.160.254 (216.249.160.254) 2.16 ms 0.664 ms 0.61 ms 2 192.168.79.9 (192.168.79.9) 0.763 ms 0.657 ms 0.618 ms 3 216.249.175.10 (216.249.175.10) 1.074 ms 1.108 ms 0.836 ms 4 192.168.89.2 (192.168.89.2) 1.319 ms 1.752 ms 1.446 ms 5 h21.188.140.67.ip.alltel.net (67.140.188.21) 4.117 ms 2.94 ms 2.961 ms 6 h4.31.213.151.ip.alltel.net (151.213.31.4) 9.528 ms 9.869 ms 14.817 ms 7 h29.31.213.151.ip.alltel.net (151.213.31.29) 12.307 ms 10.271 ms 8.935 ms 8 h250.30.213.151.ip.alltel.net (151.213.30.250) 16.099 ms 14.695 ms 16.751 ms 9 h27.31.213.151.ip.alltel.net (151.213.31.27) 14.299 ms 18.947 ms 13.721 ms 10 h4.30.213.151.ip.alltel.net (151.213.30.4) 18.029 ms 17.466 ms 19.913 ms 11 h216.33.213.151.ip.alltel.net (151.213.33.216) 15.578 ms 16.853 ms 18.67 ms 12 12.118.224.21 (12.118.224.21) 21.237 ms 23.697 ms 19.975 ms 13 tbr2-p013901.cgcil.ip.att.net (12.123.210.17) 34.155 ms 35.084 ms 33.149 ms 14 12.123.6.25 (12.123.6.25) 29 ms 34.079 ms 37.505 ms 15 att-gw.chi.gblx.net (192.205.32.126) 32.634 ms * 26.231 ms 16 so3-0-0-2488m.ar1.osl1.gblx.net (67.17.74.186) 154.188 ms * 146.775 ms 17 * * * 18 ge-0-1-0-85.cr1.sand.no.catchbone.net (193.75.3.230) 161.295 ms * * 19 * v202.rs1.sand.no.catchbone.net (193.75.3.62) 167.061 ms * 20 * * * 21 * * * 22 * * * 23 * * * ^C (/Code) AL

9 May 2006, 04:05 PM	#5
che Member Join Date: Aug 2005 Posts: 58	Well, I am not sure, but your traceroute output doesn't really show a problem. Whenever I do a traceroute, it looks like this. Maybe "v202.rs1.sand.no.catchbone.net" or another router is filtering icmp/udp? Last edited by che : 9 May 2006 at 04:13 PM.

9 May 2006, 05:16 AM	#2
ALG Senior Member Join Date: Sep 2004 Location: Murray, KY USA Posts: 162	Service is back up now. Good work guys!!!!!! AL

9 May 2006, 07:47 AM	#3
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	ALG, Thanks, but nothing has been down... Have you seen the US => Europe network problem threads? - Geir

9 May 2006, 10:38 AM	#4
ALG Senior Member Join Date: Sep 2004 Location: Murray, KY USA Posts: 162	Geir, The problem I see in the traceroute is in Norway backbone. I understand that you are saying that you have no control over that. inetnum: 193.75.3.0 - 193.75.3.255 netname: KQ-NO-CORE descr: KPNQwest Norway, Oslo descr: Backbone PtP networks country: NO admin-c: EH31-RIPE tech-c: EH31-RIPE status: ASSIGNED PA mnt-by: AS2116-MNT remarks: INFRA-AW changed: ********@Norway.EU.net 20010309 changed: ********@kpnqwest.no 20020417 source: RIPE So is this the gateway from US to EU? Being the US I am not familiar with EU backbones. Thanks, AL

10 May 2006, 12:28 AM	#6
BKB Cornerstone of the Community Join Date: Jun 2003 Location: New York, NY Posts: 900	The service isn't down but it's very slow. Particularly when accessing messages. Seems like a problem with the message db.