FastCheck Problems

Ken7 · 12 Apr 2011, 01:52 AM

A few hours ago both FastCheck on my home computer and at my work computer will not connect with the Fastmail servers. It says there is a Connection Problem...Is anyone else having this problem?

Thanks

FastAlex · 12 Apr 2011, 02:02 AM

Quote:

Originally Posted by Ken7

A few hours ago both FastCheck on my home computer and at my work computer will not connect with the Fastmail servers. It says there is a Connection Problem...Is anyone else having this problem?

Yep, same problem here - same time period.

My FastCheck log shows:

Code:

11/4 12:54:28 Getting new messages from FastServices
11/4 12:54:28 SOAP Error 12
11/4 12:54:28 SOAP Exception
11/4 12:54:28 Failed to match password
...
11/4 12:54:28 Poll failed...

--
Alex

Blerg · 12 Apr 2011, 02:03 AM

Having the same problem.

Login via fastmail.fm also doesn't work (says password is wrong).

RickNY · 12 Apr 2011, 02:04 AM

Quote:

Originally Posted by Ken7

A few hours ago both FastCheck at home and at work will not connect with the Fastmail servers. It says there is a Connection Problem...Is anyone else having this problem?

Thanks

YES. And the Fastcheck website appears to be down as well.. I'm not sure what the relationship is there.. Also, if I try to query my folder list in Fastcheck, it gives me an error "Cannot download folder list from fastmail.fm. Check your account status".

IMAP and web connections appear to be fine.

Rick

somdcomputerguy · 12 Apr 2011, 02:10 AM

I am having a similar situation, except I have no troubles logging into Fastmail both thru it's website and thru the FastCheck program. Also, fastcheck.org will not load, I don't know if this related.

Blerg · 12 Apr 2011, 02:20 AM

Just tried login via web interface, IMAP and FastCheck again - neither works. In other words, I'm completely locked out of my account right now.

somdcomputerguy · 12 Apr 2011, 03:34 AM

Well the FastCheck website loads up for me now, however now I can't login to the Fastmail website thru Fastcheck. A dialog is displayed with this message 'Folder URL not cached, opening www.fastmail.fm.' which it does (the Fastmail website loads in my browser).

Derek G · 12 Apr 2011, 04:48 AM

As far as I can ascertain at 13:20 GMT there was not a problem, but at exactly 15:00 GMT I started getting the "soap/fastcheck" errors. I too get the message "Folder URL not cached, opening www.FastMail.FM" but hitting OK permets the login to proceed. Logging out of fastmail and re-logging in with the Secure Login and the long term autologin option seems to have no effect of overcoming the soap/fastcheck errors.

Curiously, the first failed login at 15:00 GMT also told me the last time I'd used fastmail was in December 2010. I suspect that FastMail have reverted to using a contingency server with 4 month old configuration settings? The more evidence posted here may direct FM to find the cause and rectify it. We can only hope.

Ken7 · 12 Apr 2011, 05:17 AM

Fastcheck still not working here, but I can get email though webmail.

So what your saying is, the Fastmail Servers are where the issue lies. Then everyone with Fastcheck is having the same problem?

odedp · 12 Apr 2011, 05:18 AM

Down for me too

somdcomputerguy · 12 Apr 2011, 09:11 AM

FastCheck seems to be working ok for me now. Both notification and Fastmail login.

- Bruce

Ken7 · 12 Apr 2011, 09:13 AM

I'm working now too...

RickNY · 12 Apr 2011, 09:13 AM

Just started working again for me too.

spiderman · 12 Apr 2011, 10:14 AM

Hi,

Yes, it looks like there was a problem on the server. I told Rob and it seems fixed now. Indeed it looks like there was an authentication issue at some stage (this could be seen in the FC logs if you displayed them).

Eric

**Sherry** · 12 Apr 2011, 10:20 AM

Thank you both for getting that fixed for us. You know we can't get along without our FastCheck.

Sherry

12 Apr 2011, 01:52 AM	#1
Ken7 Member Join Date: Nov 2006 Posts: 91	FastCheck Problems A few hours ago both FastCheck on my home computer and at my work computer will not connect with the Fastmail servers. It says there is a Connection Problem...Is anyone else having this problem? Thanks

12 Apr 2011, 02:03 AM	#3
Blerg Junior Member Join Date: Apr 2011 Posts: 2	Having the same problem. Login via fastmail.fm also doesn't work (says password is wrong).

12 Apr 2011, 02:10 AM	#5
somdcomputerguy Cornerstone of the Community Join Date: Jun 2004 Location: Rupert, WV Posts: 879	I am having a similar situation, except I have no troubles logging into Fastmail both thru it's website and thru the FastCheck program. Also, fastcheck.org will not load, I don't know if this related.

12 Apr 2011, 02:20 AM	#6
Blerg Junior Member Join Date: Apr 2011 Posts: 2	Just tried login via web interface, IMAP and FastCheck again - neither works. In other words, I'm completely locked out of my account right now.

12 Apr 2011, 03:34 AM	#7
somdcomputerguy Cornerstone of the Community Join Date: Jun 2004 Location: Rupert, WV Posts: 879	Well the FastCheck website loads up for me now, however now I can't login to the Fastmail website thru Fastcheck. A dialog is displayed with this message 'Folder URL not cached, opening www.fastmail.fm.' which it does (the Fastmail website loads in my browser).

12 Apr 2011, 04:48 AM	#8
Derek G Junior Member Join Date: Nov 2002 Posts: 23	As far as I can ascertain at 13:20 GMT there was not a problem, but at exactly 15:00 GMT I started getting the "soap/fastcheck" errors. I too get the message "Folder URL not cached, opening www.FastMail.FM" but hitting OK permets the login to proceed. Logging out of fastmail and re-logging in with the Secure Login and the long term autologin option seems to have no effect of overcoming the soap/fastcheck errors. Curiously, the first failed login at 15:00 GMT also told me the last time I'd used fastmail was in December 2010. I suspect that FastMail have reverted to using a contingency server with 4 month old configuration settings? The more evidence posted here may direct FM to find the cause and rectify it. We can only hope.

12 Apr 2011, 05:17 AM	#9
Ken7 Member Join Date: Nov 2006 Posts: 91	Fastcheck still not working here, but I can get email though webmail. So what your saying is, the Fastmail Servers are where the issue lies. Then everyone with Fastcheck is having the same problem?

12 Apr 2011, 05:18 AM	#10
odedp Master of the @ Join Date: Mar 2000 Location: Tel-Aviv, ISRAEL Posts: 1,664	Down for me too

12 Apr 2011, 09:11 AM	#11
somdcomputerguy Cornerstone of the Community Join Date: Jun 2004 Location: Rupert, WV Posts: 879	FastCheck seems to be working ok for me now. Both notification and Fastmail login. - Bruce

12 Apr 2011, 09:13 AM	#12
Ken7 Member Join Date: Nov 2006 Posts: 91	I'm working now too...

12 Apr 2011, 09:13 AM	#13
RickNY Member Join Date: Jul 2005 Location: Long Island, NY Posts: 52	Just started working again for me too.

12 Apr 2011, 10:14 AM	#14
spiderman Cornerstone of the Community Join Date: Feb 2002 Location: Cork, Ireland Posts: 802 Representative of: Fastcheck.org	Hi, Yes, it looks like there was a problem on the server. I told Rob and it seems fixed now. Indeed it looks like there was an authentication issue at some stage (this could be seen in the FC logs if you displayed them). Eric

12 Apr 2011, 10:20 AM	#15
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	Thank you both for getting that fixed for us. You know we can't get along without our FastCheck. Sherry