Locked out of gmail! HELP!

angie5 · 2 Jul 2007, 07:29 AM

For the past 2 days, I have been not signed in when I went to check my gmail and then when I tried to sign in, its said username and password didnt match and I knew I had the right ones in there. So I opted for password help and was able to sign in. Now today..I try and I get no password assistance in my secondary email, so I have no way to log into my email and no way to check it now! Anybody know what the hell is going on?

Its my business email and I NEED TO GET IT!

war17 · 2 Jul 2007, 08:09 AM

angie5,

Welcome to the EMD forums. Try alternate login address https://mail.google.com/mail/
or
http://mail.google.com/mail/h/

angie5 · 2 Jul 2007, 08:33 AM

Nope..doesnt work..tried it, and just tried it again!

drew · 2 Jul 2007, 06:39 PM

angie, have you tried to empty cache of old history and visited pages and to delete cookies and such. To switch to another browser could help too.

angie5 · 2 Jul 2007, 10:43 PM

deleted all history, cookies, etc and tried both firefox and IE..still nothing..absolutely NOTHING! I am almost wondering if someone got my password and changed it!

David · 2 Jul 2007, 10:47 PM

Try contacting support, they will likely restore your account, if you can answer the 'secret question'

David · 2 Jul 2007, 10:54 PM

Also: use the search button (at the top of the forums) and click on the 'advanced' tab. Type the one word 'hacked' (without the quotes) select the Gmail forum and run a search. There are a few threads that will give you more info. I would post the link myself but search links are not 'sticky' here at emd - unless they are links to one specific thread

angie5 · 3 Jul 2007, 02:29 AM

I went and made a whole new email..thing is..I used that email for so many things and also had google adwords and adsense accounts set up through it and now im SCREWED! I did finally get to email gmail and gave them a piece of MY mind! I have to spend all flippin day changing all the places I used that address! This sucks BIG TIME!

drew · 3 Jul 2007, 02:39 AM

angie5, you gave up then? You never found out what went wrong? I can understand you frustration but gmail usually works for most of us so maybe you could give it a try again when your feelings have calmed down?

Ok your the boss over your life so do as you please.

Drew

PS to those of us who still are curious on what could it be that failed?

angie5 · 3 Jul 2007, 09:23 AM

OH believe me, I am going to find out what happened. But in meantime, I have changed my email address with all the places I can remember. I am thinking someone hacked in to my email through ebay. I was unable to get into ebay and went to live help and they said someone was spamming people from my ebay account. Nice huh? What the hell, I just dont understand what is wrong with people who have no life and choose to just make the rest of our lives HELL! I am patiently waitin to hear from gmail and my husband has also emailed them, so hopefully I will be able to at least retrieve some things from my account eventually!

earlzsta · 3 Jul 2007, 09:45 PM

Quote:

Originally Posted by angie5

For the past 2 days, I have been not signed in when I went to check my gmail and then when I tried to sign in, its said username and password didnt match and I knew I had the right ones in there. So I opted for password help and was able to sign in. Now today..I try and I get no password assistance in my secondary email, so I have no way to log into my email and no way to check it now! Anybody know what the hell is going on?

Its my business email and I NEED TO GET IT!

This is why you dont use a free email provider for business correspondence in the case with what has happened to you.

theog · 4 Jul 2007, 02:01 AM

As much as I don't like gmail, I would have to say they were fairly helpful when I forgot my email password and locked myself out of my account. I emailed them, and then they had me answer some questions account questions and they reset the password for me. Heck, I could not even remember the spare email when I setup the account.

I can't remember how long it took for them to email me back, but I don't think it was a long time since I'd have noted it (and had something else to complain about).

I would give them a couple of days to email you back... my guess is they should email you back within three or four days...

Good luck... if you like the service, please give gmail a chance to respond...

djbethell · 26 Sep 2008, 09:39 PM

I have a gmail account and when I try to enter it says that the user name and password do not match. I know they do as I use them everyday, but I did as requested and reset my password anyway, but hey, still doesn't match-up.
So I went to Help centre and I sent a report to the gmail people; they sent back an automated response telling me to change my password - go figure!
I filled out another form (same as last time telling them I've already reset my password - in fact it's a form for filling out if changing your password doesn't solve the problem!). And still the same automated "change your password" response.
Where else can I go to get help? There seems to be no link to get to any real people who can help solve my issue. Just links that take me in circles to trouble-shooting pages and help centres which take me back, yes you've guessed it, to trouble-shooting pages or the (un)Help Centre! Or the fill-out form that tells me to keep changing my password.
I really can't figure how to get back into my account. Anyone had similar problems? Please share your experience and tell me what you did
And for those of you who emailed gmail; what is their email address?
You'll make my day if you have it.

thanks,
David

war17 · 27 Sep 2008, 12:16 AM

Use Captcha Verification
https://www.google.com/accounts/DisplayUnlockCaptcha

Then try to log in again.

2 Jul 2007, 07:29 AM	#1
angie5 Junior Member Join Date: Jul 2007 Posts: 5	Locked out of gmail! HELP! For the past 2 days, I have been not signed in when I went to check my gmail and then when I tried to sign in, its said username and password didnt match and I knew I had the right ones in there. So I opted for password help and was able to sign in. Now today..I try and I get no password assistance in my secondary email, so I have no way to log into my email and no way to check it now! Anybody know what the hell is going on? Its my business email and I NEED TO GET IT!

26 Sep 2008, 09:39 PM	#13
djbethell Junior Member Join Date: Sep 2008 Posts: 6	Same story but no help from gmail I have a gmail account and when I try to enter it says that the user name and password do not match. I know they do as I use them everyday, but I did as requested and reset my password anyway, but hey, still doesn't match-up. So I went to Help centre and I sent a report to the gmail people; they sent back an automated response telling me to change my password - go figure! I filled out another form (same as last time telling them I've already reset my password - in fact it's a form for filling out if changing your password doesn't solve the problem!). And still the same automated "change your password" response. Where else can I go to get help? There seems to be no link to get to any real people who can help solve my issue. Just links that take me in circles to trouble-shooting pages and help centres which take me back, yes you've guessed it, to trouble-shooting pages or the (un)Help Centre! Or the fill-out form that tells me to keep changing my password. I really can't figure how to get back into my account. Anyone had similar problems? Please share your experience and tell me what you did And for those of you who emailed gmail; what is their email address? You'll make my day if you have it. thanks, David Last edited by djbethell : 26 Sep 2008 at 10:26 PM. Reason: spelling correction

2 Jul 2007, 08:09 AM	#2
war17 The "e" in e-mail Join Date: Jul 2004 Location: California Posts: 3,452	angie5, Welcome to the EMD forums. Try alternate login address https://mail.google.com/mail/ or http://mail.google.com/mail/h/

2 Jul 2007, 08:33 AM	#3
angie5 Junior Member Join Date: Jul 2007 Posts: 5	Nope..doesnt work..tried it, and just tried it again!

2 Jul 2007, 06:39 PM	#4
drew The "e" in e-mail Join Date: Jan 2006 Posts: 2,626	angie, have you tried to empty cache of old history and visited pages and to delete cookies and such. To switch to another browser could help too.

2 Jul 2007, 10:43 PM	#5
angie5 Junior Member Join Date: Jul 2007 Posts: 5	deleted all history, cookies, etc and tried both firefox and IE..still nothing..absolutely NOTHING! I am almost wondering if someone got my password and changed it!

2 Jul 2007, 10:47 PM	#6
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	Try contacting support, they will likely restore your account, if you can answer the 'secret question'

2 Jul 2007, 10:54 PM	#7
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	Also: use the search button (at the top of the forums) and click on the 'advanced' tab. Type the one word 'hacked' (without the quotes) select the Gmail forum and run a search. There are a few threads that will give you more info. I would post the link myself but search links are not 'sticky' here at emd - unless they are links to one specific thread

3 Jul 2007, 02:29 AM	#8
angie5 Junior Member Join Date: Jul 2007 Posts: 5	I went and made a whole new email..thing is..I used that email for so many things and also had google adwords and adsense accounts set up through it and now im SCREWED! I did finally get to email gmail and gave them a piece of MY mind! I have to spend all flippin day changing all the places I used that address! This sucks BIG TIME!

3 Jul 2007, 02:39 AM	#9
drew The "e" in e-mail Join Date: Jan 2006 Posts: 2,626	angie5, you gave up then? You never found out what went wrong? I can understand you frustration but gmail usually works for most of us so maybe you could give it a try again when your feelings have calmed down? Ok your the boss over your life so do as you please. Drew PS to those of us who still are curious on what could it be that failed?

3 Jul 2007, 09:23 AM	#10
angie5 Junior Member Join Date: Jul 2007 Posts: 5	OH believe me, I am going to find out what happened. But in meantime, I have changed my email address with all the places I can remember. I am thinking someone hacked in to my email through ebay. I was unable to get into ebay and went to live help and they said someone was spamming people from my ebay account. Nice huh? What the hell, I just dont understand what is wrong with people who have no life and choose to just make the rest of our lives HELL! I am patiently waitin to hear from gmail and my husband has also emailed them, so hopefully I will be able to at least retrieve some things from my account eventually!

4 Jul 2007, 02:01 AM	#12
theog = Permanently banned = Join Date: Sep 2005 Location: 1 Microsoft Way Posts: 2,119	As much as I don't like gmail, I would have to say they were fairly helpful when I forgot my email password and locked myself out of my account. I emailed them, and then they had me answer some questions account questions and they reset the password for me. Heck, I could not even remember the spare email when I setup the account. I can't remember how long it took for them to email me back, but I don't think it was a long time since I'd have noted it (and had something else to complain about). I would give them a couple of days to email you back... my guess is they should email you back within three or four days... Good luck... if you like the service, please give gmail a chance to respond...

27 Sep 2008, 12:16 AM	#14
war17 The "e" in e-mail Join Date: Jul 2004 Location: California Posts: 3,452	Use Captcha Verification https://www.google.com/accounts/DisplayUnlockCaptcha Then try to log in again.