EmailDiscussions.com  

Go Back   EmailDiscussions.com > Email Service Provider-specific Forums > FastMail Forum
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read
Stay in touch wirelessly

FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc.

Reply
 
Thread Tools
Old 23 Aug 2018, 10:08 PM   #16
EdinwolfPA
Cornerstone of the Community
 
Join Date: Oct 2009
Location: PA
Posts: 680
Arrow Outage Explanation

Quote:
Originally Posted by vivil View Post
still a big silence from FM staff about the small shutdown of the 2 main MX servers during this outage ^^
Hello,

This was on Pobox's website:

https://fastmail.blog/2018/08/08/fas...ge-2018-08-01/

IF you are looking for a better explanation try submitting a support ticket regarding issue.

Just a suggestion

David

Last edited by EdinwolfPA : 23 Aug 2018 at 10:47 PM.
EdinwolfPA is offline   Reply With Quote
Old 24 Aug 2018, 05:34 AM   #17
TenFour
Essential Contributor
 
Join Date: Feb 2017
Posts: 351
FM is generally quite good about explaining what happened in outages--especially compared to other providers that often provide no information. However, they may have jinxed themselves with this statement: "Given that this has never happened before in the over 15 years we have been with NYI, we’re confident that it won’t happen again." I suggest that people who have been struck by lightning multiple times also confidently state the same thing after the first one! Read about Roy Sullivan who was struck 7 times and survived all of them. https://en.wikipedia.org/wiki/Roy_Sullivan
TenFour is offline   Reply With Quote
Old 24 Aug 2018, 09:52 AM   #18
Terry
The "e" in e-mail
 
Join Date: Jul 2002
Location: VK4
Posts: 2,590
I wonder why they don't have an Aussie back up server, surly they could get that up and running in a few minutes.
Terry is offline   Reply With Quote
Old 26 Aug 2018, 06:23 PM   #19
NJSS
Master of the @
 
Join Date: Jul 2002
Location: Hampshire, UK
Posts: 1,202
With FastMail & PoBox down again today - Sunday 26th August - they really need to do something to ensure that they have no single point of failure.

I suggest we should all raise support tickets, & post the response here for all to see,

NJSS
NJSS is offline   Reply With Quote
Old 28 Aug 2018, 06:06 PM   #20
NJSS
Master of the @
 
Join Date: Jul 2002
Location: Hampshire, UK
Posts: 1,202
As David suggested above I raised at ticket (PTN445791) at 07:59 BST this morning:-

Quote:
For the second time this month Fastmail has been down
for some time.

In each case the secondary MX server in Seattle was
unavailable at the same time as the primary MX server.

This makes the secondary MX server absolutely worthless.

Can you confirm that you are taking urgent action to
eliminate the shared failure point that results in
simultaneous inability to access both MX servers.
I would encourage others to raise similar, but not identical tickets.

I will post FM's response here when received.

NJSS
NJSS is offline   Reply With Quote
Old 31 Aug 2018, 03:57 AM   #21
NJSS
Master of the @
 
Join Date: Jul 2002
Location: Hampshire, UK
Posts: 1,202
I had a response from FM Customer Support:-

Quote:
There was a problem with the backup server deferring emails when the primary was down. This was quickly identified by our engineers, and was fixed the next day, so in future, we don't expect this to be a problem.
The emboldening is mine.

NJSS
NJSS is offline   Reply With Quote
Old 31 Aug 2018, 05:33 AM   #22
BritTim
The "e" in e-mail
 
Join Date: May 2003
Location: mostly in Thailand
Posts: 2,665
Well, if it was "quickly identified", why did it happen with both the recent outages?
BritTim is offline   Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +9. The time now is 07:56 PM.

 

Copyright EmailDiscussions.com 1998-2013. All Rights Reserved. Privacy Policy