FM logo appears on Android 'phone screen

NJSS · 16 Nov 2023, 07:28 PM

I have been using FM on my Samsung Galaxy S22 Ultra phone perfectly satisfactorily for well over a year.

All of a sudden in the last few days the FM logo appears on the screen, overwriting the display.

This does not happen when FM is accessed from my Samsung tablet or Windows PC.

I have raised a ticket - but is anyone else experiencing this problem?

NJSS

n5bb · 17 Nov 2023, 04:14 AM

A new beta version was just released. Are you using beta on that device? Look at Settings>Device settings>Show advanced settings. Is the logo grey or full color? Does it cover up al screens (Notes, Calendar, Contacts) or just Mail?

I usually use my iPad and iPhone with the Fastmail iOS app, or a browser with the iPad, or a browser with my Windows PC. I haven’t noticed this issue with any of these devices. I have a Samsung Galaxy Tab A and will get it updated and see if the same problem shows up with this device.

Bill

NJSS · 17 Nov 2023, 05:02 PM

Bill

Very many thanks.

I'm not using beta. The logo was full colour & only appeared on the Mail screen.

In the end with help from support I have, I think, resolved the issue by clearing "Data/Storage" and "Cache".

NJSS

16 Nov 2023, 07:28 PM	#1
NJSS Master of the @ Join Date: Jul 2002 Location: Hampshire, UK Posts: 1,238	FM logo appears on Android 'phone screen I have been using FM on my Samsung Galaxy S22 Ultra phone perfectly satisfactorily for well over a year. All of a sudden in the last few days the FM logo appears on the screen, overwriting the display. This does not happen when FM is accessed from my Samsung tablet or Windows PC. I have raised a ticket - but is anyone else experiencing this problem? NJSS

17 Nov 2023, 05:02 PM	#3
NJSS Master of the @ Join Date: Jul 2002 Location: Hampshire, UK Posts: 1,238	Hopefully resolved Bill Very many thanks. I'm not using beta. The logo was full colour & only appeared on the Mail screen. In the end with help from support I have, I think, resolved the issue by clearing "Data/Storage" and "Cache". NJSS

17 Nov 2023, 04:14 AM	#2
n5bb Intergalactic Postmaster Join Date: May 2004 Location: Irving, Texas Posts: 8,929	A new beta version was just released. Are you using beta on that device? Look at Settings>Device settings>Show advanced settings. Is the logo grey or full color? Does it cover up al screens (Notes, Calendar, Contacts) or just Mail? I usually use my iPad and iPhone with the Fastmail iOS app, or a browser with the iPad, or a browser with my Windows PC. I haven’t noticed this issue with any of these devices. I have a Samsung Galaxy Tab A and will get it updated and see if the same problem shows up with this device. Bill