1&1 Email

[ibcsweb]

Looking at 1&1 to host my company email through the company website. Anyone have any experience of this?

[jeffpan]

Originally Posted by ibcsweb

Looking at 1&1 to host my company email through the company website. Anyone have any experience of this?

I once also tried it, but 1and1 rejected my registration since I'm not living in the countries they supported.

[theog]

Originally Posted by ibcsweb

Looking at 1&1 to host my company email through the company website. Anyone have any experience of this?

Stay away from 1and1... I've moved all my domains and email accounts from their servers.

I did not heed the warning when I got them and paid last month. I always knew their support was terrible, but figured I'd never need it. When an issue came up that I needed, I saw what everyone else was talking about.... it was insane. I did not push the issue too hard, figured I'd move those domains to customer service happy godaddy and pay a couple of dollars extra a year on the domains. No biggie.

I'd not trust them with my email...

I did try an exchange account with them late last year or earlier this year and it was terrible. I went back to everyone.net. Although, I need to setup ******* soon and try exchange again to see if the issue was 1and1 or exchange. I've been told it was 1and1... their customer service could not help there either.

1and1 does still have stellar uptime though.... and low prices. Get what you pay for though... I learned that the hard way.

[macleon]

Same as Theog I had a really bad experience with 1and1, I had two domanis with them, the email part it was OK, customer support is horrible, but the real nightmare started when I tried to cancel my account, they just don't take a "no", they make it so hard to cancel I was charged one more year for my two domains, I had to ask my credit card to stop the payments and I end up changing the CC numbers. Later on I received a letter from a collection agency requesting payment from a service I had canceled months before, it was a hell to deal with this company. Do a favor yourself and do a Google search for 1and1 horror stories.
My two cents.

[theog]

Originally Posted by macleon

Later on I received a letter from a collection agency requesting payment from a service I had canceled months before, it was a hell to deal with this company.

They sent you to collections as well?

Yea, that was the last straw for me.... I've only been sent to collections one other time in my life (when my apartment complex did not pay the gas bill after I moved out and the gas company thought I was still in the apartment... that was resolved). But one and one sent me to collections for $6 and some change. They automatically renewed a domain for me that I did not want but never told me. I did not know until a collection letter came in the mail.

Was not such a big deal. Plus my fault for not paying attention to unchecking the box that says "automatically renew this domain." I never have that box checked, but I accept I should have been paying attention. My fault. I could still use it, I mean $6 is nothing... no biggie... but collections? No prior warnings? Give me a freakin break....

Yea, 1and1 is ****.

[pin]

Originally Posted by macleon

Same as Theog I had a really bad experience with 1and1, I had two domanis with them, the email part it was OK, customer support is horrible, but the real nightmare started when I tried to cancel my account, they just don't take a "no", they make it so hard to cancel I was charged one more year for my two domains, I had to ask my credit card to stop the payments and I end up changing the CC numbers. Later on I received a letter from a collection agency requesting payment from a service I had canceled months before, it was a hell to deal with this company. Do a favor yourself and do a Google search for 1and1 horror stories.
My two cents.

I have also experienced this. Took me ages to figure out how to cancel my email accounts with them. It wasn't a simple process by a long margin. In the end though I managed to cancel my account and they haven't rebilled so the effort was worth it!

[David]

A suggestion: that EMD create a 'Buyer Beware' sticky thread (in the 'Early Warning' forum) with a link to threads like this one.

This would be of enormous benefit to everyone who uses these forums.

[SAS]

I also had the same experience as the other posters with this company. Theog's post sound pretty similar to the experience that I had.

I agree with David's suggestion. A Buyer Beware would be a great thread to have on here as a sticky.

[ReuvenNY]

Originally Posted by David

A suggestion: that EMD create a 'Buyer Beware' sticky thread (in the 'Early Warning' forum) with a link to threads like this one.

This would be of enormous benefit to everyone who uses these forums.

Any opinion expressed on this forum is just an opinion. Placing it in a special section would give the warning a legitimacy, whether that opinion or warning is founded in reality or not.
A better way (in my opinion... - pun intended) is to let readers do a search for the email service they are exploring. That will enable them to find this kind of a thread as well as other "non sticky" threads with perhaps as helpful information.