imap through Outlook

alistair234 · 24 Aug 2011, 01:07 AM

hi, i'm using to setup imap through Outlook 2010, followed all the instructions on:

http://doc.runbox.com/twiki/bin/view/RunboxHelp/IMAP

all seems well, until i try to create a top level folder in Outlook 2010, the folder does appear on top level in Outlook but when i go to runbox via web, the folder is in Inbox as a sub folder,

how can i correct this please

thanks in advance

kservik · 24 Aug 2011, 07:41 PM

You can correct it by going to Folder Management and move the folder to Root.

Kim

alistair234 · 24 Aug 2011, 07:44 PM

hi, but why does this happen in the first place? it doesn't happen with my other accounts

kservik · 24 Aug 2011, 10:57 PM

As I said in the ticket, I have verified that this also happen in Thunderbird. We will have to look at it internally to see what causes the problem.

Kim

Jacinto · 6 Sep 2011, 12:04 AM

Hello Kim.

Any updates?

I, too, can confirm the same behaviour under Thunderbird 3.1.13 (AMD64 Linux).

It's not intolerable, but certainly an unnecessary annoyance.

Thanks.

24 Aug 2011, 01:07 AM	#1
alistair234 Senior Member Join Date: Jul 2005 Location: Greenock in Scotland, UK Posts: 182	imap through Outlook hi, i'm using to setup imap through Outlook 2010, followed all the instructions on: http://doc.runbox.com/twiki/bin/view/RunboxHelp/IMAP all seems well, until i try to create a top level folder in Outlook 2010, the folder does appear on top level in Outlook but when i go to runbox via web, the folder is in Inbox as a sub folder, how can i correct this please thanks in advance Last edited by alistair234 : 24 Aug 2011 at 01:37 AM.

24 Aug 2011, 07:41 PM	#2
kservik Cornerstone of the Community Join Date: Sep 2005 Location: Oslo, Norway Posts: 555 Representative of: Runbox.com	You can correct it by going to Folder Management and move the folder to Root. Kim

24 Aug 2011, 07:44 PM	#3
alistair234 Senior Member Join Date: Jul 2005 Location: Greenock in Scotland, UK Posts: 182	hi, but why does this happen in the first place? it doesn't happen with my other accounts

24 Aug 2011, 10:57 PM	#4
kservik Cornerstone of the Community Join Date: Sep 2005 Location: Oslo, Norway Posts: 555 Representative of: Runbox.com	As I said in the ticket, I have verified that this also happen in Thunderbird. We will have to look at it internally to see what causes the problem. Kim

6 Sep 2011, 12:04 AM	#5
Jacinto Essential Contributor Join Date: Jun 2009 Posts: 395	Hello Kim. Any updates? I, too, can confirm the same behaviour under Thunderbird 3.1.13 (AMD64 Linux). It's not intolerable, but certainly an unnecessary annoyance. Thanks.