WAY over quota - Page 3

brong · 3 Mar 2011, 01:56 AM

mlevin: we can't tell when they were done so easily - but you can use the self-service Restore command to get all the emails you've deleted in the past week - which you can then copy back everything you want from.

janusz · 3 Mar 2011, 01:57 AM

Quote:

Originally Posted by mlevin

Any chance you can roll back any deletions I made in the last 6 hours or so

That's a DIY job: Options => Restore from backups

mlevin · 3 Mar 2011, 01:58 AM

Quote:

Originally Posted by brong

mlevin: we can't tell when they were done so easily - but you can use the self-service Restore command to get all the emails you've deleted in the past week - which you can then copy back everything you want from.

Thanks - for some reason I recalled there being a charge for that...?

tjsc · 3 Mar 2011, 01:59 AM

any idea how much longer until my account is working again

minutes, hours, days, weeks, months

a clue would be good

shall i go to the pub for a pint, or take my wife out to dinner?

brong · 3 Mar 2011, 02:04 AM

take your wife out for dinner is always good advice

(should be done within an hour says the status blog - quicker if you're early in the alphabet... the fixup commands run alphabetically - but actually it's more to do with luck of being on the right store that has fewer masters on its disks, so runs faster)

janusz · 3 Mar 2011, 02:05 AM

Quote:

Originally Posted by mlevin

Thanks - for some reason I recalled there being a charge for that...?

There used to be, when it had to be done by FM staff only.

brong · 3 Mar 2011, 02:05 AM

mlevin: super old news. A couple of years ago I ran the numbers on the amount we actually made from that service vs the cost of having support people deal with the requests, and convinced people we were better off making it free and self-triggerable.

jfinlayson · 3 Mar 2011, 02:08 AM

I don't know if this is a related problem, but along with the way-over-quota glitch, I noticed something else weird when I fired up my email client (Thunderbird) this morning.

In addition to the expected folders, it displayed more than 2 dozen folders -- all empty and italicized -- that I deleted months or years ago.

I don't see the same zombie folders when I log into the webmail interface.

Anyone else see this?

bithaze · 3 Mar 2011, 02:12 AM

I have the same problem as jfinlayson and was in the middle of creating a thread. Thunderbird v3.1.8, don't see the deleted folders on other IMAP clients or the webmail interface.

dra415 · 3 Mar 2011, 02:14 AM

I was about to make the same comment--my file sizes seem to be fixed, but every folder I ever had is now listed in Thunderbird, italicized and greyed out.

Support ticket ID 23861, if it helps.

brong · 3 Mar 2011, 02:18 AM

Yeah - I rolled back a way and found a version with an LSUB bug. Actually, Thunderbird probably shouldn't display them, but I will fix that one up in a sec.

Just don't want to break anything else, so I'm going careful here...

brong · 3 Mar 2011, 02:30 AM

Fixed and rolled out. Thunderbird folders should be fixed. You may need to disconnect and reconnect to get the updated folder list.

mlevin · 3 Mar 2011, 02:31 AM

Quote:

Originally Posted by brong

mlevin: super old news. A couple of years ago I ran the numbers on the amount we actually made from that service vs the cost of having support people deal with the requests, and convinced people we were better off making it free and self-triggerable.

Excellent. The DIY worked perfectly.

brong · 3 Mar 2011, 02:32 AM

mlevin: glad to hear

dra415 · 3 Mar 2011, 02:40 AM

That fixed folders in the inbox. level. Any idea how to get rid of the extra subfolders?

3 Mar 2011, 02:08 AM	#38
jfinlayson Member Join Date: Dec 2004 Location: Chicago Posts: 82	zombie folders I don't know if this is a related problem, but along with the way-over-quota glitch, I noticed something else weird when I fired up my email client (Thunderbird) this morning. In addition to the expected folders, it displayed more than 2 dozen folders -- all empty and italicized -- that I deleted months or years ago. I don't see the same zombie folders when I log into the webmail interface. Anyone else see this?

3 Mar 2011, 01:56 AM	#31
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	mlevin: we can't tell when they were done so easily - but you can use the self-service Restore command to get all the emails you've deleted in the past week - which you can then copy back everything you want from.

3 Mar 2011, 01:59 AM	#34
tjsc Junior Member Join Date: Mar 2011 Posts: 12	any idea how much longer until my account is working again minutes, hours, days, weeks, months a clue would be good shall i go to the pub for a pint, or take my wife out to dinner?

3 Mar 2011, 02:04 AM	#35
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	take your wife out for dinner is always good advice (should be done within an hour says the status blog - quicker if you're early in the alphabet... the fixup commands run alphabetically - but actually it's more to do with luck of being on the right store that has fewer masters on its disks, so runs faster)

3 Mar 2011, 02:05 AM	#37
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	mlevin: super old news. A couple of years ago I ran the numbers on the amount we actually made from that service vs the cost of having support people deal with the requests, and convinced people we were better off making it free and self-triggerable.

3 Mar 2011, 02:12 AM	#39
bithaze Junior Member Join Date: Sep 2005 Posts: 2	I have the same problem as jfinlayson and was in the middle of creating a thread. Thunderbird v3.1.8, don't see the deleted folders on other IMAP clients or the webmail interface.

3 Mar 2011, 02:14 AM	#40
dra415 Member Join Date: Jul 2002 Posts: 52	I was about to make the same comment--my file sizes seem to be fixed, but every folder I ever had is now listed in Thunderbird, italicized and greyed out. Support ticket ID 23861, if it helps.

3 Mar 2011, 02:18 AM	#41
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	Yeah - I rolled back a way and found a version with an LSUB bug. Actually, Thunderbird probably shouldn't display them, but I will fix that one up in a sec. Just don't want to break anything else, so I'm going careful here...

3 Mar 2011, 02:30 AM	#42
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	Fixed and rolled out. Thunderbird folders should be fixed. You may need to disconnect and reconnect to get the updated folder list.

3 Mar 2011, 02:32 AM	#44
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	mlevin: glad to hear

3 Mar 2011, 02:40 AM	#45
dra415 Member Join Date: Jul 2002 Posts: 52	That fixed folders in the inbox. level. Any idea how to get rid of the extra subfolders?