The restore plan screws enhanced users!

Launched · 11 Nov 2005, 09:31 PM

Notice the details in the status post, "...although we’ll restore the smaller mailboxes first...".

The enhanced users have bigger accounts and bigger mailboxes! I'm screwed! I'll be last for sure.

So, the clients that pay the most are last to get their email accounts restored? Anyone see a problem here?

Xenna · 11 Nov 2005, 09:38 PM

Standard triage, isn't it? This way more users will be helped quicker. Having a big mailbox doesn't mean your mail is more important. I'm sure there are plenty of enhanced users that are way below the GB mark. I have 700 MB, I hope that means my box'll be back up by saturday...

The more MB's you have, the longer your restore is going to take.

It's not an unreasonable choice, at least it's nowhere as unreasonable as deciding that 2 days downtime in case of a filesystem corruption is ACCEPTABLE.

X,

CML209 · 11 Nov 2005, 11:12 PM

Quote:

Originally posted by Launched
Notice the details in the status post, "...although we’ll restore the smaller mailboxes first...".

The enhanced users have bigger accounts and bigger mailboxes! I'm screwed! I'll be last for sure.

So, the clients that pay the most are last to get their email accounts restored? Anyone see a problem here?

And the enhanced users will be the first to go down again unless they allow us to move to another server.

inVision · 11 Nov 2005, 11:27 PM

I'm also an enhances user (for 3 years now) and my mailbox is less then 100 kb... everything is working fine here...

elvey · 11 Nov 2005, 11:35 PM

Quote:

Originally posted by inVision
I'm also an enhances user (for 3 years now) and my mailbox is less then 100 kb... everything is working fine here...

Only the users on server 4 are down.

CML209 · 11 Nov 2005, 11:38 PM

I just realized it's only Friday! So to hear that it will be down till the end of the weekend represents 4 working days days.

nickbeee · 12 Nov 2005, 12:59 AM

Four days as far as I am concerned is totally unacceptable.
I would have hoped that FM had some kind of contingency to cover this. Obviously not.

I would hope that Fm will make some kind of goodwill gesture to those of use who have been inconvenienced in the form of extra service credit?

As someone who is in their third year of enhanced level service I feel that we have received the poorest service response. Fortunately I'm in a postion where I can manage my MX records and send my mail elsewhere, others may not be so lucky.

CML209 · 12 Nov 2005, 01:05 AM

Quote:

Originally posted by nickbeee
Four days as far as I am concerned is totally unacceptable.
I would have hoped that FM had some kind of contingency to cover this. Obviously not.

I would hope that Fm will make some kind of goodwill gesture to those of use who have been inconvenienced in the form of extra service credit?

As someone who is in their third year of enhanced level service I feel that we have received the poorest service response. Fortunately I'm in a postion where I can manage my MX records and send my mail elsewhere, others may not be so lucky.

I tried posting stuff here last year, hoping to get custserve. I felt that it might be a better way to do things, so they could see it in the midst of all of the complaints.

It was not until I directly sought customer support that I really received an answer. That is your best bet.

jimmm33 · 12 Nov 2005, 01:36 AM

I have realized that running my business off fastmail is a bad idea. When the only support option is posting in a forum, the product should not be used for important applications.

I'm currently looking for an alternative. I need a service that will allow me to host my own domain, check pop accounts and have a powerful web interface. I don't care what it costs. Anyone know any options to consider?

allpar · 12 Nov 2005, 02:19 AM

I'm enchanced and a heavy user, BUT I had very little mail stored (I assume) - I never used the file storage features. So it's not always punishing Enhanced users... and I suspect it is indeed triage, they might be able to restore 50 low-storage users in the time it takes to get 1 high-storage user.

PS> Jimmm, what about hosting it yourself? Exim supports most of Sieve. The hard thing is the challenge/response system.

11 Nov 2005, 09:31 PM	#1
Launched Member Join Date: Jan 2005 Posts: 82	The restore plan screws enhanced users! Notice the details in the status post, "...although we’ll restore the smaller mailboxes first...". The enhanced users have bigger accounts and bigger mailboxes! I'm screwed! I'll be last for sure. So, the clients that pay the most are last to get their email accounts restored? Anyone see a problem here?

11 Nov 2005, 09:38 PM	#2
Xenna Junior Member Join Date: Apr 2004 Posts: 23	Standard triage, isn't it? This way more users will be helped quicker. Having a big mailbox doesn't mean your mail is more important. I'm sure there are plenty of enhanced users that are way below the GB mark. I have 700 MB, I hope that means my box'll be back up by saturday... The more MB's you have, the longer your restore is going to take. It's not an unreasonable choice, at least it's nowhere as unreasonable as deciding that 2 days downtime in case of a filesystem corruption is ACCEPTABLE. X,

11 Nov 2005, 11:27 PM	#4
inVision Senior Member Join Date: Nov 2004 Location: fgfdg Posts: 158	I'm also an enhances user (for 3 years now) and my mailbox is less then 100 kb... everything is working fine here...

11 Nov 2005, 11:38 PM	#6
CML209 Essential Contributor Join Date: Feb 2004 Posts: 328	I just realized it's only Friday! So to hear that it will be down till the end of the weekend represents 4 working days days.

12 Nov 2005, 12:59 AM	#7
nickbeee Junior Member Join Date: Jul 2003 Location: Nottingham/UK Posts: 29	Four days as far as I am concerned is totally unacceptable. I would have hoped that FM had some kind of contingency to cover this. Obviously not. I would hope that Fm will make some kind of goodwill gesture to those of use who have been inconvenienced in the form of extra service credit? As someone who is in their third year of enhanced level service I feel that we have received the poorest service response. Fortunately I'm in a postion where I can manage my MX records and send my mail elsewhere, others may not be so lucky.

12 Nov 2005, 01:36 AM	#9
jimmm33 Junior Member Join Date: Jul 2003 Posts: 26	I have realized that running my business off fastmail is a bad idea. When the only support option is posting in a forum, the product should not be used for important applications. I'm currently looking for an alternative. I need a service that will allow me to host my own domain, check pop accounts and have a powerful web interface. I don't care what it costs. Anyone know any options to consider?

12 Nov 2005, 02:19 AM	#10
allpar Member Join Date: Feb 2003 Posts: 60	I'm enchanced and a heavy user, BUT I had very little mail stored (I assume) - I never used the file storage features. So it's not always punishing Enhanced users... and I suspect it is indeed triage, they might be able to restore 50 low-storage users in the time it takes to get 1 high-storage user. PS> Jimmm, what about hosting it yourself? Exim supports most of Sieve. The hard thing is the challenge/response system.