Aliases

[hal9000]

Originally Posted by 17pm

Oh.. Not this again! Next weeks.. Hopefully until the end of the year, yes? That's 4 weeks!

Also, what projects? :P

Maybe I should tell you the same you told me 17pm...

[kservik]

Originally Posted by 17pm

I think upgrading the storage space would make an increase in the number of customers.. I think that increase would be more than enough to support the increase in storage space, which would be in favour of RB's objectives... I have no data to support my statement though.

As we have informed about in other threads, we are moving away from cheap (bulk) mail storage to expensive storage, so any large increase in storage space is not on the agenda. But it has been discussed a lot in the last 6 months, before we decided to go the SSD storage route. It might be possible to combine it with more archive-type storage, but that is further ahead.

It is also important to understand that large accounts that use IMAP are extremely taxing on our systems. Just think about it from the perspective of the email system. Large accounts can contain hundreds of thousands to a million files that has to be delivered in a very short time. Multiply that up with many clients per user and you can understand how one large user is the same as hundreds of more average users.

Had we only offered the webmail, then it would not be a problem as it is extremely economical as it only goes to disk to open the message you are opening. But IMAP touches all your files and that is very expensive.

We want to offer great performance at four different price points. Right now, the current offering suits the users we want, our financial needs and our systems and infrastructure.

[FredOnline]

Originally Posted by kservik

Right now, the current offering suits the users we want

Ouch!

[kservik]

Originally Posted by FredOnline

Ouch!

Maybe it sounded harsh, but if we have too many customers with huge IMAP mailboxes (25Gb-100GB) and we go for SSD storage, that does not go well together. If we offered 100GB storage for the Max price point, then we would pay more in hardware, than the customer paid us.

It is more cost effective and easier to give a great experience to users with smaller mailboxes (up to 15GB). We do have email accounts up to about 30GB, but they pay a lot extra.

We can't be everything for everyone.

[Geir]

hal9000: We have discussed your request and if you really want a short alias despite the possible downsides we can set it up for you without changing the limit in the web interface. Please contact Runbox Support and we'll take care of it.

I think hal9000 AT runbox would be a great email address though.

- Geir

[jl66]

Can we request the same Geir?

[dbowdley]

Originally Posted by jl66

Can we request the same Geir?

If you contact support and the alias is available we will set it up for you.

[jl66]

Answer from support: aliases with 3 characters were used long time ago and so there are a lot of them active now (or could be a security problem to those who used them before) and it´s very difficult to get a new "name" with only 3 characters