new emails showing as read

JamesHenderson · 17 Aug 2020, 08:02 PM

Hi,

Does anyone else have this problem?

Sometimes a new email will come into my inbox (I get the notification) but then cannot find the email because it has already been marked as read.

I use the web interface on my Mac and the iOS app on my iPhone. I see this problem on both devices (but I guess one needs to be causing it).

pjroutledge · 18 Aug 2020, 04:47 AM

I don't have the problem, but I would suspect either a rule is marking them as read, or somebody else is accessing your mailbox.
You might want to change your password (and set up 2FA or similar if not done already).

JamesHenderson · 18 Aug 2020, 04:49 AM

Quote:

Originally Posted by pjroutledge

I don't have the problem, but I would suspect either a rule is marking them as read, or somebody else is accessing your mailbox.
You might want to change your password (and set up 2FA or similar if not done already).

I have 2FA setup and it is only intermittently marking some emails as read. I have no reason to believe my account has been compromised. I think this is more likely to be a bug of some sort (I do not have any mark-as-reads rules).

17 Aug 2020, 08:02 PM	#1
JamesHenderson Cornerstone of the Community Join Date: Jan 2003 Location: Oxfordshire, UK Posts: 603	new emails showing as read Hi, Does anyone else have this problem? Sometimes a new email will come into my inbox (I get the notification) but then cannot find the email because it has already been marked as read. I use the web interface on my Mac and the iOS app on my iPhone. I see this problem on both devices (but I guess one needs to be causing it).

18 Aug 2020, 04:47 AM	#2
pjroutledge Senior Member Join Date: Jan 2010 Location: Melbourne, Oz Posts: 133	I don't have the problem, but I would suspect either a rule is marking them as read, or somebody else is accessing your mailbox. You might want to change your password (and set up 2FA or similar if not done already).