Unable to reach fastmail server, Fasttest keeps crashing

shankargopal · 2 Jul 2003, 06:30 PM

Dear all,
I am unable to access Fastmail either through the Internet or through my email software. Fasttest crashes every time I try to run it. Eventually, after a very long delay, my browser returns an error: "504: Gateway Timeout."

I suspect this is an ISP problem or a problem with my Winsock (Win 98 SE), but was wondering if I could get some help with this.

Thanks
Shankar

yally04 · 2 Jul 2003, 07:35 PM

I'm having no luck either. Any news on this?

fmfan · 2 Jul 2003, 08:27 PM

Can access my FastMail.fm account by secure login web interface.

Immediate send/receive one FM.fm account to another FM.fm account using OE6.

Sound similar to http://www.emaildiscussions.com/...threadid=14082 ?

However, FastTest:

FastMail.FM SMTP proxy test:

Observations log
----------------

Failed 21
Failed 22
Failed 23
Failed 70
Failed 443

But, since I don't use proxies, not prob. for me
OR
what that response/observation should be?

**psalzer** · 2 Jul 2003, 08:28 PM

Strange. I guess it's some kind of ISP or DNS thing. I got up and checked mail at about the time of the second post and had no problem.

mammaduck · 2 Jul 2003, 09:22 PM

There's another thread that discusses the exact same think. I don't have any problems whatsoever though

Hanneke

shankargopal · 3 Jul 2003, 12:11 AM

I saw the other thread, but I notice that no one seems to have any answers there either...

Meanwhile, I managed to get Fasttest back up by cutting the connection after it froze up. The output is pasted below.

Can someone please let me know if they have any clue where the issue is? I rather desperately need to get to my email.

Thanks
Shankar

Observations log
----------------

IP is on private net
DNS Server 202.54.6.60 did not complete all tests
FastMail.FM IMAP test failed
FastMail.FM SMTP test failed
FastMail.FM Alternate SMTP test failed
Failed 21
Failed 22
Failed 23
Failed 70
Failed 443

Diagnostic log
--------------

Windows version:
Windows 95/98/ME
Major Version = 4
Minor Version = 10
Build Number = 67766446
Platform ID = 1
CSDVersion = A

Web browser:
Browser = iexplore.exe
Version = 5.0.2919
Path = C:\Program Files\Internet Explorer

Mail client:
Mail client = OUTLOOK.EXE
Version = 10.0.2616
Path = C:\Program Files\Microsoft Office\Office10

Internet Connection:
Modem

Current time:
02-Jul-2003 14:49:47

UTC Time:
02-Jul-2003 09:19:47

Your IP address:
192.168.0.1

Checking ICMP connectivity:
resolving 216.239.51.101
216.239.51.101 resolved to 216.239.51.101
response from host 216.239.51.101 in 3476 millisec.

Your DNS Servers:
202.54.6.60

DNS Server Results:

ZoneEdit DNS Test:

Traceroute ZoneEdit:
resolving 207.228.252.101
207.228.252.101 resolved to 207.228.252.101
Timed out.
202.54.7.27
TTL=255
202.54.7.16
TTL=254
202.54.6.91
TTL=252
202.54.2.165
TTL=251
?.?.?.?
Timed out.
12.124.58.133
TTL=250
?.?.?.?
Timed out.
12.123.21.74
TTL=249
12.122.12.21
TTL=247
12.122.10.69
TTL=246
12.122.11.182
TTL=246
12.123.194.1
TTL=245
12.126.64.194
TTL=243
207.228.224.7
TTL=242
?.?.?.?
Timed out.
?.?.?.?
Timed out.
?.?.?.?
Timed out.
?.?.?.?
Timed out.
?.?.?.?
Timed out.
?.?.?.?
Timed out.
?.?.?.?
Timed out.

Traceroute FastMail.FM:
resolving 66.111.4.2
66.111.4.2 resolved to 66.111.4.2
Timed out.
202.54.7.27
TTL=255
202.54.7.16
TTL=254
202.54.6.91
TTL=252
202.54.2.165
TTL=251
208.192.183.149
TTL=241
152.63.24.34
TTL=241
152.63.17.29
TTL=242
152.63.22.77
TTL=242
157.130.50.86
TTL=243
209.191.128.161
TTL=243
66.151.122.90
TTL=242
?.?.?.?
Timed out.
?.?.?.?
Timed out.
?.?.?.?
Timed out.
?.?.?.?
Timed out.
?.?.?.?
Timed out.
?.?.?.?
Timed out.
?.?.?.?
Timed out.
?.?.?.?
Timed out.
?.?.?.?
Timed out.
?.?.?.?
Timed out.

FastMail.FM IMAP test:

FastMail.FM SMTP test:

FastMail.FM Alternate SMTP test:

FastMail.FM SMTP proxy test:

FastMail.FM HTTP test:
Gateway Timeout
The following error occurred:
Server unreachable

Please contact the administrator.

SanjaySheth · 3 Jul 2003, 01:05 AM

One thing you can try out is an anonymous proxy to see if the problems are in the link between you and fm. Try going to
http://www.the-cloak.com/ and see if you can access fastmail from there.

Ninniku · 3 Jul 2003, 01:11 AM

No luck here in CA either ... FastTest won't connect, and I'm getting DNS errors in IE ...

shankargopal · 3 Jul 2003, 01:54 AM

Yes, I did try through one proxy (www.surfola.com) after my last post, and now have tried through www.the-cloak.com.

Both seem to work. However, since at least three other people have reported the same errors in the last few hours, I suspect that the problem is not limited to me. The traceroute also seems to start timing out well after it has left my ISP's computer, if I am reading it correctly.

Any ideas?

shankargopal · 3 Jul 2003, 02:03 AM

SOrry, that last post was misleading in one thing - www.the-cloak.com does not allow HTTP POST requests, so I couldn't log in, but I was able to reach the site.

2 Jul 2003, 06:30 PM	#1
shankargopal Senior Member Join Date: Jun 2003 Posts: 133	Unable to reach fastmail server, Fasttest keeps crashing Dear all, I am unable to access Fastmail either through the Internet or through my email software. Fasttest crashes every time I try to run it. Eventually, after a very long delay, my browser returns an error: "504: Gateway Timeout." I suspect this is an ISP problem or a problem with my Winsock (Win 98 SE), but was wondering if I could get some help with this. Thanks Shankar

2 Jul 2003, 07:35 PM	#2
yally04 Member Join Date: Jun 2003 Posts: 53	ditto I'm having no luck either. Any news on this?

2 Jul 2003, 08:27 PM	#3
fmfan Master of the @ Join Date: Jul 2002 Location: TX US Posts: 1,298	Can access my FastMail.fm account by secure login web interface. Immediate send/receive one FM.fm account to another FM.fm account using OE6. Sound similar to http://www.emaildiscussions.com/...threadid=14082 ? However, FastTest: FastMail.FM SMTP proxy test: Observations log ---------------- Failed 21 Failed 22 Failed 23 Failed 70 Failed 443 But, since I don't use proxies, not prob. for me OR what that response/observation should be? Last edited by fmfan : 2 Jul 2003 at 09:08 PM.

3 Jul 2003, 12:11 AM	#6
shankargopal Senior Member Join Date: Jun 2003 Posts: 133	Fasttest results I saw the other thread, but I notice that no one seems to have any answers there either... Meanwhile, I managed to get Fasttest back up by cutting the connection after it froze up. The output is pasted below. Can someone please let me know if they have any clue where the issue is? I rather desperately need to get to my email. Thanks Shankar Observations log ---------------- IP is on private net DNS Server 202.54.6.60 did not complete all tests FastMail.FM IMAP test failed FastMail.FM SMTP test failed FastMail.FM Alternate SMTP test failed Failed 21 Failed 22 Failed 23 Failed 70 Failed 443 Diagnostic log -------------- Windows version: Windows 95/98/ME Major Version = 4 Minor Version = 10 Build Number = 67766446 Platform ID = 1 CSDVersion = A Web browser: Browser = iexplore.exe Version = 5.0.2919 Path = C:\Program Files\Internet Explorer Mail client: Mail client = OUTLOOK.EXE Version = 10.0.2616 Path = C:\Program Files\Microsoft Office\Office10 Internet Connection: Modem Current time: 02-Jul-2003 14:49:47 UTC Time: 02-Jul-2003 09:19:47 Your IP address: 192.168.0.1 Checking ICMP connectivity: resolving 216.239.51.101 216.239.51.101 resolved to 216.239.51.101 response from host 216.239.51.101 in 3476 millisec. Your DNS Servers: 202.54.6.60 DNS Server Results: ZoneEdit DNS Test: Traceroute ZoneEdit: resolving 207.228.252.101 207.228.252.101 resolved to 207.228.252.101 Timed out. 202.54.7.27 TTL=255 202.54.7.16 TTL=254 202.54.6.91 TTL=252 202.54.2.165 TTL=251 ?.?.?.? Timed out. 12.124.58.133 TTL=250 ?.?.?.? Timed out. 12.123.21.74 TTL=249 12.122.12.21 TTL=247 12.122.10.69 TTL=246 12.122.11.182 TTL=246 12.123.194.1 TTL=245 12.126.64.194 TTL=243 207.228.224.7 TTL=242 ?.?.?.? Timed out. ?.?.?.? Timed out. ?.?.?.? Timed out. ?.?.?.? Timed out. ?.?.?.? Timed out. ?.?.?.? Timed out. ?.?.?.? Timed out. Traceroute FastMail.FM: resolving 66.111.4.2 66.111.4.2 resolved to 66.111.4.2 Timed out. 202.54.7.27 TTL=255 202.54.7.16 TTL=254 202.54.6.91 TTL=252 202.54.2.165 TTL=251 208.192.183.149 TTL=241 152.63.24.34 TTL=241 152.63.17.29 TTL=242 152.63.22.77 TTL=242 157.130.50.86 TTL=243 209.191.128.161 TTL=243 66.151.122.90 TTL=242 ?.?.?.? Timed out. ?.?.?.? Timed out. ?.?.?.? Timed out. ?.?.?.? Timed out. ?.?.?.? Timed out. ?.?.?.? Timed out. ?.?.?.? Timed out. ?.?.?.? Timed out. ?.?.?.? Timed out. ?.?.?.? Timed out. FastMail.FM IMAP test: FastMail.FM SMTP test: FastMail.FM Alternate SMTP test: FastMail.FM SMTP proxy test: FastMail.FM HTTP test: Gateway Timeout The following error occurred: Server unreachable Please contact the administrator.

3 Jul 2003, 01:54 AM	#9
shankargopal Senior Member Join Date: Jun 2003 Posts: 133	works through proxy service Yes, I did try through one proxy (www.surfola.com) after my last post, and now have tried through www.the-cloak.com. Both seem to work. However, since at least three other people have reported the same errors in the last few hours, I suspect that the problem is not limited to me. The traceroute also seems to start timing out well after it has left my ISP's computer, if I am reading it correctly. Any ideas?

2 Jul 2003, 08:28 PM	#4
psalzer Moderator Join Date: Dec 2001 Location: Long Island, NY Posts: 2,654	Strange. I guess it's some kind of ISP or DNS thing. I got up and checked mail at about the time of the second post and had no problem.

2 Jul 2003, 09:22 PM	#5
mammaduck Cornerstone of the Community Join Date: Mar 2002 Location: Netherlands Posts: 706	There's another thread that discusses the exact same think. I don't have any problems whatsoever though Hanneke

3 Jul 2003, 01:05 AM	#7
SanjaySheth Master of the @ Join Date: Mar 2002 Location: Chicago Posts: 1,079	One thing you can try out is an anonymous proxy to see if the problems are in the link between you and fm. Try going to http://www.the-cloak.com/ and see if you can access fastmail from there.

3 Jul 2003, 01:11 AM	#8
Ninniku Member Join Date: Apr 2002 Location: San Francisco, CA Posts: 55	No luck here in CA either ... FastTest won't connect, and I'm getting DNS errors in IE ...

3 Jul 2003, 02:03 AM	#10
shankargopal Senior Member Join Date: Jun 2003 Posts: 133	not through the cloak SOrry, that last post was misleading in one thing - www.the-cloak.com does not allow HTTP POST requests, so I couldn't log in, but I was able to reach the site.