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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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28 Jun 2017, 09:58 AM | #466 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,090
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Quote:
The classic interface is a tough one. Yes, there is some functionality lost by its removal, but I have moved my customers to the current interface with only temporary impacts to everyday use. There are features I find useful occasionally, but I can live with the classic interface being retired. I understand it might be painful for some others. Meanwhile, I find it entirely credible that continued support of the classic interface is a major drain on FastMail' development resources. I think they would have been better advised to engage with the base, and explain what they cannot do while keeping the legacy support, but the decision itself does seem reasonable to me. |
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28 Jun 2017, 12:43 PM | #467 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,926
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Fastmail has over 150,000 customers and over 40,000 business customers. I think that a lot of people on this forum don't understand the customer base that Fastmail is listening to. Less than 2% of paying Fastmail customers even logged into Classic during the month of last December. My guess is that only a few percent of Fastmail customers even know that the Classic interface has recently existed.
I have several friends and family members who have Fastmail accounts, and none of them have any idea the EMD Forums exist. Fastmail staff are far more active here than staff of Google, AOL, Yahoo, Microsoft, and all other large email providers (who never visit). The fact that some people on this forum are mad that Fastmail doesn't support very old browsers (which are no longer supported and have horrible security issues) shows one reason that Fastmail staff got tired of responding to requests from users resistant to change. Things are different than they were when Fastmail was founded 18 years ago. Bill |
28 Jun 2017, 09:20 PM | #468 |
Essential Contributor
Join Date: Mar 2002
Location: Wicklow, Ireland
Posts: 449
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I no longer use the classic interface but have reported issues with the new UI which are being ignored. They are not a result of using an old browser; I have zero interest in old browsers and support dropping support for them.
I haven't asked for anything more than the ability to sort contacts by nickname but this doesn't even get a response. I account for some of the business users and quite a few of the personal users. My wife's family thank each other when saying goodbye after visits for their "hostility" after a malapropism by a non-native English speaking visitor once. Customer hostility seems to be the new attitude from Fastmail. Nobody want to hear "Don't you realize you are not in the 98% of the customer base we pay attention to". To be clear: I ACCEPT the loss of the old interface but not the hostility that is evident in the refusal to implement a trivial feature from the old one or to even respond when asked about it. |
28 Jun 2017, 09:31 PM | #469 | |
The "e" in e-mail
Join Date: Feb 2006
Location: EU
Posts: 4,944
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Quote:
According to the same unverified LinkedIn source FM has 880 or 645 employees (two different numbers are quoted on one page...). So they have more than enough manpower to respond to requests. |
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28 Jun 2017, 09:40 PM | #470 | |
Essential Contributor
Join Date: Dec 2003
Location: Dover, NH, USA
Posts: 315
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Quote:
880 or 645 still seems rather unreal... lol I imagine a number much smaller then that... but who knows based on the size of this building... do they rent office space because their name is "not" on the building... x( GoogleMaps - FastMail and their: FastMail - Company page doesn't give a peep about employee count |
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29 Jun 2017, 07:07 AM | #471 | |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,926
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Quote:
If you click the "See all 880 employees on LinkedIn" link, you will see that those are just people who associated their profiles in such a way with the Fastmail profile that the LinkedIn system classifies them as "employees". That's not written by Fastmail, who reports on their LinkedIn profile that they have between 11 and 50 employees. Their group photo in Dec 2016 has 13 people, but I doubt that is the complete complement (since they own Pobox). I also believe they have hired several new employees in 2017. https://blog.fastmail.com/2016/12/01...ear-in-review/ Bill |
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29 Jun 2017, 07:45 AM | #472 |
Master of the @
Join Date: Feb 2005
Location: USA
Posts: 1,868
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Its just so sad what they are probably going to do Billy!!!!
Just cause its a little more maintence for them they are gonna cut off whats been better for years..... |
29 Jun 2017, 08:53 AM | #473 |
Essential Contributor
Join Date: Dec 2003
Location: Dover, NH, USA
Posts: 315
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DOOMS DAY! lol ;_;
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30 Jun 2017, 06:59 AM | #474 |
Senior Member
Join Date: Sep 2011
Location: 5th Dimension
Posts: 180
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And so it ends...
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30 Jun 2017, 07:16 AM | #475 |
Essential Contributor
Join Date: Dec 2003
Location: Dover, NH, USA
Posts: 315
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loi X( yah soon not this nano-second.. loi x( but soon..
T-anytime now.. lol X( according to Current Local Time in Melbourne, Victoria, Australia its 10:03am (AEST)(Friday, June 30, 2017)(updated #4) lol ;p so they could be NUKING the Classic UI anytime now.. as soon as they get to work since after all they are a day ahead... X( X( X( X( X( Last edited by joe_devore : 30 Jun 2017 at 09:03 AM. |
30 Jun 2017, 09:03 AM | #476 | |
The "e" in e-mail
Join Date: Jul 2004
Location: Melbourne, Australia
Posts: 2,696
Representative of:
Fastmail.fm |
Quote:
Yes, the classic interface is going away today as planned. All the specific features that we promised to migrate to the new interface have been implemented: https://www.fastmail.com/help/guides...lassiccomeback Specific things that are wanted by one or two very vocal people but not commonly requested need to be weighed against additional code complexity. In the past we have been too eager to implement every request (leading to pain years later as we had to test and maintain all that rarely used functionality) so in some cases the new interface doesn't support everything that the classic interface did. In most cases there is still a way to perform the same operation, it's just not an identical workflow to the classic way of doing things. For example, many things that were done with sorting in classic are now better achieved with filtering/searching. The Classic interface has served us and our customers well for many years and we are sorry to see it go. We know that removing something that seems to 'just work' feels counterintuitive, but behind the scenes it was a lot of work. We are looking forward to not needing to maintain two different codebases, allowing faster feature delivery with fewer bugs. Regards, Bron |
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30 Jun 2017, 09:11 AM | #477 |
Senior Member
Join Date: Sep 2011
Location: 5th Dimension
Posts: 180
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How about increasing the storage space?
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30 Jun 2017, 09:19 AM | #478 | |
Master of the @
Join Date: Feb 2005
Location: USA
Posts: 1,868
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Quote:
Whatever is easier for you and screw the user |
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30 Jun 2017, 09:39 AM | #479 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,090
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Quote:
In essence, they have made the decision to "screw" a few users who believe the classic interface is essential to avoid "screwing" a larger group of users that need new functionality they would be unable to provide if they still needed to invest their effort in maintaining the old code. |
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30 Jun 2017, 09:41 AM | #480 | |
Essential Contributor
Join Date: Dec 2003
Location: Dover, NH, USA
Posts: 315
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Hi Brong, thx for your reply and stopping by...
BUT for many of us that rely on these "rarely used features" This is still DOOMS DAY.. for me I will be LOGGED into the Classic UI right down to the L.A.S.T. nanosecond.. lol so do u have an exact time? NOTE the melodramatics... lol :P :P ______________________________________________ This is all I am asking for... Quote:
the SETTINGS -->MAIL --> FOLDERS page That way everyone is happy... not to mention the paying "customers" part and that us "few" users that use these features... well we have been with FastMail since the beginning... for me its been 14 years (ie 2003) Is the Classic UI code not compatible with the New UI code base?? ie. u can't just copy and paste code.. lol ahh yeah... |
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