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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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26 May 2022, 04:08 AM | #1 |
Junior Member
Join Date: May 2022
Posts: 5
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Problems with outgoing emails
Hello there!
I'm testing FastMail with my custom domain. I have configured correctly the DNS settings and under the tab "Domains" everything is green checked. I have bought the domain using NameCheap. Using the Fastmail web application (to exclude client configuration error) I can only receive the e-mail but If I send one the receiving does not receive anything not even in the spam folder. In summary: From other providers to FastMail everything is OK From FastMail to other providers the outgoing mail is not delivered or sometimes the emails are delivered after hours... I have noticed that the problem is when the emails pass by new3-smtp.messagingengine.com. Have you got any suggestions? Let me know! Thanks Last edited by leuppolo : 26 May 2022 at 04:26 AM. |
26 May 2022, 05:13 AM | #2 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,751
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Possibly some ideas in this previous thread would be helpful: http://www.emaildiscussions.com/showthread.php?t=79101
And, also this blog post on Fastmail: https://fastmail.blog/advanced/what-...-spam-folders/ |
26 May 2022, 06:01 AM | #3 |
The "e" in e-mail
Join Date: Oct 2002
Location: Holon, Israel.
Posts: 4,863
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It looks as if there are dedicated smtp clients for new customers, and they might be blocked by some major email providers, perhaps because some new customers manged to send some spam out before being caught...
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26 May 2022, 06:52 AM | #4 | |
Junior Member
Join Date: May 2022
Posts: 5
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Quote:
I have got the same impression! Unfortunately, in this way, I cannot evaluate the services (continue I to subscribe with FM or other providers?) when the delivery delay is 4 hours for a very very simple test e-mail. |
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26 May 2022, 06:58 AM | #5 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,751
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Try sending an email to here and see what it tells you: https://www.mail-tester.com/
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26 May 2022, 12:09 PM | #6 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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Am I right in thinking that you have tried to set the DNS records at NameCheap (directing the MX records at Fastmail's servers) rather than parking your domain at Fastmail, and letting Fastmail do the heavy lifting of ensuring things like DMARC are set correctly?
Unless you have special reasons for keeping the DNS at NameCheap (or another DNS service) it is usually preferable to use Fastmail for the DNS. Ensuring optimal settings on the DNS records for email these days is harder than most people realise, and allowing Fastmail to do it automatically is usually the best policy. |
26 May 2022, 04:05 PM | #7 | ||
Junior Member
Join Date: May 2022
Posts: 5
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Quote:
Quote:
This is an intestation of email that was delivered after 2 hours. Code:
Delivered-To: leonardo.barbiero@gmail.com Received: by 2002:a4f:a50c:0:0:0:0:0 with SMTP id o12csp5007925ive; Wed, 25 May 2022 14:06:14 -0700 (PDT) X-Google-Smtp-Source: ABdhPJyOfNTowI0XFpS5v3no2lUYFluyX9eTg6qkxhf2NUSxydItToeUuX6WjUg1JWPfbtN+1H4N X-Received: by 2002:a05:622a:1a18:b0:2fb:e220:2775 with SMTP id f24-20020a05622a1a1800b002fbe2202775mr1241164qtb.162.1653512774701; Wed, 25 May 2022 14:06:14 -0700 (PDT) ARC-Seal: i=1; a=rsa-sha256; t=1653512774; cv=none; d=google.com; s=arc-20160816; b=fA05TUdGKPfoinzkxRn59HA5FZE0GYdoA5IKD1hLXTyUJiO4fqvitSSdyJA5HKc4Xa XT1sFmVskbFFLE2L2QdIThV+buBM71yxMF4MelI9/ZFToOUu06PK92tGyjTXNIV9ZAve 6IlJFwyM+IcTRbKrNGZvBxQW3V70MVWEzASx2m9uGbMIy4+azofuI96X134RCg8fRrYu tpqyjdWzXijMF/AxFkFFQhkCUVt/epLkvNgjIsC/ouH0hbYlG9yLnKPGHcfOzZopCbrx nHu47+yIm23gaypAI+SL/SaAC1OHa0KVq8K6VF6dwCvk57QwxgcCxf5B8mDgoZ+RNdxs sABw== ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816; h=subject:to:from:date:message-id:mime-version:user-agent:feedback-id :dkim-signature:dkim-signature; bh=pjfKDTT1X2JudfTS4kI+XeqVh04NUN8P3lTdu3ONHlk=; b=glGrJLvOT0Rk6hzC/zKwDoDcIDx0BraIrLCgvtZ0M3Oibc7asTCC0GMonyCfjnuWKz 48zajTzMAGTupydFDz5KkIen5sWyd2JIpn2/aKe4XMElaRvgAuAqn/24/v6i1mrlk1MZ bFCDJr6lIGQip7hP4zWrKcikdIRZLvWfjDrDypMU4+iAvWjICIMk5eNhjAsSPJhOZhze XnkJgZc8K+CiPxSJhmeN3liRy+zer0DbkSVtyiquTG7x2LD2NjmNKTTIH+BzJ6LAIAgG O/8zNqW9EzDNrFIEdhplCVTYOteR4qTjXetzLeuyTdGs3POK3MZ1MByHuXJTLwvcRZug HFeQ== ARC-Authentication-Results: i=1; mx.google.com; dkim=neutral (expired) header.i=@barbiero.me; dkim=neutral (expired) header.i=@barbiero.me; spf=pass (google.com: domain of leonardo@barbiero.me designates 66.111.4.224 as permitted sender) smtp.mailfrom=leonardo@barbiero.me Return-Path: <leonardo@barbiero.me> Received: from new2-smtp.messagingengine.com (new2-smtp.messagingengine.com. [66.111.4.224]) by mx.google.com with ESMTPS id u188-20020a3792c5000000b0069feffa3052si1839846qkd.607.2022.05.25.14.05.51 for <leonardo.barbiero@gmail.com> (version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256); Wed, 25 May 2022 14:06:14 -0700 (PDT) Received-SPF: pass (google.com: domain of leonardo@barbiero.me designates 66.111.4.224 as permitted sender) client-ip=66.111.4.224; Authentication-Results: mx.google.com; dkim=neutral (expired) header.i=@barbiero.me; dkim=neutral (expired) header.i=@barbiero.me; spf=pass (google.com: domain of leonardo@barbiero.me designates 66.111.4.224 as permitted sender) smtp.mailfrom=leonardo@barbiero.me Received: from compute4.internal (compute4.nyi.internal [10.202.2.44]) by mailnew.nyi.internal (Postfix) with ESMTP id DD61F58052B for <leonardo.barbiero@gmail.com>; Wed, 25 May 2022 16:54:50 -0400 (EDT) Received: from imap48 ([10.202.2.98]) by compute4.internal (MEProxy); Wed, 25 May 2022 16:54:50 -0400 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=barbiero.me; h= cc:content-type:date:date:from:from:in-reply-to:message-id :mime-version:reply-to:sender:subject:subject:to:to; s=fm1; t= 1653512090; x=1653512690; bh=pjfKDTT1X2JudfTS4kI+XeqVh04NUN8P3lT du3ONHlk=; b=BbqqPLbu2QlV1NyusUxxlCxfRGAh00iyOQKP+9s3oScdFl/lR6G yQQAF6i5DmIcxCPQ2CrQJ2q2zYp8Z4AUa57LXNNUHIVUsKCGUj+M4AbGVHtPzwE9 I1dm/ZKRu4VGVqn9RLrU7CifdbtJP2l8xIyELyEP+CWw5qV/hxbGM4Ro8O5wCn6y P9pMDvZNUvscZ73ehCLgFHOFyGt4MQicVOkwlzfiwm4KxPyma0UogXDV1X7CX4VE CceXnXf9/em35R0zYEJpI8gyR1ZrmlsB9eU1gfUcl5FbMeNXDO+tnt/4x+vBQf1V 7pfxkahaasgMBb33U/2UZnCAhFdKyepkwUw== DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d= messagingengine.com; h=cc:content-type:date:date:feedback-id :feedback-id:from:from:in-reply-to:message-id:mime-version :reply-to:sender:subject:subject:to:to:x-me-proxy:x-me-proxy :x-me-sender:x-me-sender:x-sasl-enc; s=i92a1462c.fm1; t= 1653512090; x=1653512690; bh=pjfKDTT1X2JudfTS4kI+XeqVh04NUN8P3lT du3ONHlk=; b=GKdhhf1jnk16T8SCpQ2MJRMYtxNhZitDzypRQT1P0vTeBYRGGPJ m4XPAec+Q7WOT6DOWqGOUk38yfH1eblFbkwE56TlMyaPB2WOKRtXADuF2We8zjzZ 1zAHFfaWQOv7lYmLlei2WLkuEl2qlSIF0m+OGgHPjoU8RPmXxS4kUy/IPuy7tVAu eyVDGItlGybh1R/mRnJMGqDXS7BHcfby4e2GD+IkTDxJIMB1akoUVst+kpEqQnl7 oamXpfvsn3uPRts84YMpBlUKKCG5y+F8N6VkqNm9RRoRDGa7avDEKSQFn/BjQu5E srygoScWTdsfCSD65zarejYlbeP1Q2eQUbQ== X-ME-Sender: <xms:mpeOYriZC62ZW0Ql8ZyKThWiAAQcZjWztrR85hkBESGqXfe8xf8hbA> <xme:mpeOYoDfoadEIgrQBDJjqsciNetnzBvFs4As0pEGMdcjR5nmOCkXjP-Gp9h82lH7K 8txilKdhh18kuSjFyQ> X-ME-Proxy-Cause: gggruggvucftvghtrhhoucdtuddrgedvfedrjeehgdduhedvucetufdoteggodetrfdotf fvucfrrhhofhhilhgvmecuhfgrshhtofgrihhlpdfqfgfvpdfurfetoffkrfgpnffqhgen uceurghilhhouhhtmecufedttdenucenucfjughrpefofgggkfffhffvufgtsegrtderre erredtnecuhfhrohhmpedfnfgvohhnrghrughouceurghrsghivghrohdfuceolhgvohhn rghrughosegsrghrsghivghrohdrmhgvqeenucggtffrrghtthgvrhhnpeefudeltdekfe dvleefjeeiffeuvdekteevgeetgeffjedtudfgtefhueekiefgtdenucevlhhushhtvghr ufhiiigvpedtnecurfgrrhgrmhepmhgrihhlfhhrohhmpehlvghonhgrrhguohessggrrh gsihgvrhhordhmvg X-ME-Proxy: <xmx:mpeOYrGBGdDXvN3CbBKM5p58GlgglRrfDaINcB1wDST1XYw4sASiSw> <xmx:mpeOYoSqcNeIDSl9ZuB_DjxidWbLCO7MbONpoXZc_0cJO7BKAjSomw> <xmx:mpeOYoz2Htri-p7-jtDUQ-2ZbW0ef-nc31qmnuoWkAWzS0sSzLmF6A> <xmx:mpeOYn-D4I4qUQ9i9l7Azle_KPQST-qA7EcXD9cQZ8Z_pDsq1PciN-VjDuQZwfuZ> Feedback-ID: i92a1462c:Fastmail Received: by mailuser.nyi.internal (Postfix, from userid 501) id 9B74431A0061; Wed, 25 May 2022 16:54:50 -0400 (EDT) X-Mailer: MessagingEngine.com Webmail Interface User-Agent: Cyrus-JMAP/3.7.0-alpha0-591-gfe6c3a2700-fm-20220427.001-gfe6c3a27 Mime-Version: 1.0 Message-Id: <c22d0a2d-05db-4d0c-bbe2-1d5d18f0b435@www.fastmail.com> Date: Wed, 25 May 2022 22:54:29 +0200 From: Leonardo Barbiero <leonardo@barbiero.me> To: Leonardo Barbiero <leonardo.barbiero@gmail.com> Subject: Arriva prima di domani? Content-Type: multipart/alternative; boundary=712bd9f9bf074a0dbe6821480c8675b4 --712bd9f9bf074a0dbe6821480c8675b4 Content-Type: text/plain Questa email arriva prima di domani? --712bd9f9bf074a0dbe6821480c8675b4 Content-Type: text/html <!DOCTYPE html><html><head><title></title><style type="text/css">p.MsoNormal,p.MsoNoSpacing{margin:0}</style></head><body><div>Questa email arriva prima di domani?<br></div></body></html> --712bd9f9bf074a0dbe6821480c8675b4-- |
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26 May 2022, 05:09 PM | #8 | |
The "e" in e-mail
Join Date: Oct 2002
Location: Holon, Israel.
Posts: 4,863
|
Quote:
Code:
Received: by mailuser.nyi.internal (Postfix, from userid 501) id 9B74431A0061; Wed, 25 May 2022 16:54:50 -0400 (EDT) Code:
Received: by 2002:a4f:a50c:0:0:0:0:0 with SMTP id o12csp5007925ive; Wed, 25 May 2022 14:06:14 -0700 (PDT) So total delay is 11 minutes and 24 seconds from submission to final delivery. The gap is between these two Received headers: Code:
Received: from new2-smtp.messagingengine.com (new2-smtp.messagingengine.com. [66.111.4.224]) by mx.google.com with ESMTPS id u188-20020a3792c5000000b0069feffa3052si1839846qkd.607.2022.05.25.14.05.51 for <...............> (version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256); Wed, 25 May 2022 14:06:14 -0700 (PDT) ............... Received: from compute4.internal (compute4.nyi.internal [10.202.2.44]) by mailnew.nyi.internal (Postfix) with ESMTP id DD61F58052B for <............>; Wed, 25 May 2022 16:54:50 -0400 (EDT) It may be a few minutes delay on Fastmail's side. It may be greylisting on Gmail's side. These are Gmail's authentication results: Code:
Received-SPF: pass (google.com: domain of ................. designates 66.111.4.224 as permitted sender) client-ip=66.111.4.224; Authentication-Results: mx.google.com; dkim=neutral (expired) header.i=@..............; dkim=neutral (expired) header.i=@............; spf=pass (google.com: domain of ................. designates 66.111.4.224 as permitted sender) smtp.mailfrom=.................... Last edited by hadaso : 26 May 2022 at 05:19 PM. |
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26 May 2022, 06:30 PM | #9 |
Junior Member
Join Date: May 2022
Posts: 5
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26 May 2022, 06:57 PM | #10 |
The "e" in e-mail
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,616
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Edit: I've since noticed you don't have a DMARC record, I suggest you create one.
Last edited by FredOnline : 26 May 2022 at 07:04 PM. Reason: Edit: DMARC Record |
27 May 2022, 04:04 AM | #11 |
Junior Member
Join Date: May 2022
Posts: 5
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Hello guys,
I have solved the problem at the moment also with Fastmail support. There were two reasons: 1) the new accounts and domains are subjects of hard filter spam for the first times 2) it was missing the DMARK record on DNS Thank you very much for your help! This is a great forum! Leonardo |