Gmail community barely literate?

TenFour · 23 Mar 2019, 09:09 PM

When I peruse the questions from the Gmail community I am struck by the terrible quality of the questions. Yes, I understand that many of the people must not be native English speakers, but in many cases either the question is ridiculous (like, please send me my password) or almost incomprehensible with misspellings and such. On the other hand, there are endless repeats of the same problems, over and over and over again. Go to the Google accounts community page and it is an endless list of people locked out of their accounts, and apparently they haven't read or can't comprehend the help instructions. What a nightmare it must be to make some sense of these customer service problems!

https://support.google.com/mail/community
https://support.google.com/accounts/community

FredOnline · 23 Mar 2019, 10:36 PM

What you describe is not limited to users of Google, but occurs throughout all aspects of life.

https://www.boredpanda.com/dumbest-t...ard-customers/

If you're a CSR either accept your lot, or change your occupation.

TenFour · 23 Mar 2019, 11:40 PM

Quote:

What you describe is not limited to users of Google, but occurs throughout all aspects of life.

The scary thing is presumably these people work for a living so they are driving our buses, cooking our food, teaching our children, repairing our cars, and running our nuclear power plants.

23 Mar 2019, 09:09 PM	#1
TenFour Master of the @ Join Date: Feb 2017 Location: USA Posts: 1,722	Gmail community barely literate? When I peruse the questions from the Gmail community I am struck by the terrible quality of the questions. Yes, I understand that many of the people must not be native English speakers, but in many cases either the question is ridiculous (like, please send me my password) or almost incomprehensible with misspellings and such. On the other hand, there are endless repeats of the same problems, over and over and over again. Go to the Google accounts community page and it is an endless list of people locked out of their accounts, and apparently they haven't read or can't comprehend the help instructions. What a nightmare it must be to make some sense of these customer service problems! https://support.google.com/mail/community https://support.google.com/accounts/community

23 Mar 2019, 10:36 PM	#2
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	What you describe is not limited to users of Google, but occurs throughout all aspects of life. https://www.boredpanda.com/dumbest-t...ard-customers/ If you're a CSR either accept your lot, or change your occupation.