Attachments -- not being sent

marc1 · 20 Jul 2013, 02:40 AM

I am using the web interface and tested on a few different browsers, notably Chrome 28.0.1500.71.

I attach a PDF to an outgoing mail. It does the upload process and I hit send. After when I look in Sent Items, the attachment is not there (I have the option to save attachments turned on in the personality). More importantly, the recipient did not get it.

Any ideas?

FredOnline · 20 Jul 2013, 03:12 AM

That is confusing.

Just tried the same exercise - e-mail with attachment in both classic/non-classic interfaces on both Chrome and Firefox.

No attachment sent.

Tried also in myopera.com - same result.

Unit22 · 20 Jul 2013, 03:16 AM

I'm having the exact same problem the two of you are encountering regarding attachments.
—
In my case, I'm using Firefox as my web browser, on the Mac platform, and I've tested it using Safari as well.
—
(I've submitted a service ticket to FM regarding this problem nearly an hour ago, but I've yet to receive a reply.)

kirktrue · 20 Jul 2013, 03:34 AM

Same issue.

Tried upload via drag-and-drop, chooser, Dropbox.

Tried on Linux via Chrome and Mac OS X via Chrome and Safari. No magic combination works

janusz · 20 Jul 2013, 03:34 AM

Same issue here: Win7 Home Premium+FF 22+classic interface.

Message arrives without attachments. I tried sending 3 files in one message: .jpg. .doc and .pdf, they all disappeared.
"Save sent files" is on, but no attachment saved locally.

SanjaySheth · 20 Jul 2013, 05:07 AM

I'm seeing same issues with sending attachments.
If you send using an IMAP client like thunderbird, attachments still go thru fine so it must be a bug in the web interface.

I've filed a ticket with support on this. Hopefully they get it resolved quickly.

Bahb · 20 Jul 2013, 08:03 AM

The weekend has started.

Expect tinkering!

brong · 20 Jul 2013, 08:15 AM

Gah! Somebody performed a key-exhaustion attack on the MsgUnqId that's used to link messages and attachments. The immediate middle-of-the-night fixup of increasing the keyspace for SendMessages fixed sending, but didn't fix adding attachments.

Altering the other database tables related to attachments fixed that issue - the underlying problem that attachments were silently not attached is a more significant bug. If something goes wrong the correct approach is to raise an error, not silently do half the job.

I've raised that as a P1 bug internally and CC'd basically everybody!

We have put in place additional limits to make sure nobody can jump an ID right to the top of the keyspace in future.

Bron.

20 Jul 2013, 02:40 AM	#1
marc1 Essential Contributor Join Date: Sep 2002 Posts: 342	Attachments -- not being sent I am using the web interface and tested on a few different browsers, notably Chrome 28.0.1500.71. I attach a PDF to an outgoing mail. It does the upload process and I hit send. After when I look in Sent Items, the attachment is not there (I have the option to save attachments turned on in the personality). More importantly, the recipient did not get it. Any ideas?

20 Jul 2013, 03:16 AM	#3
Unit22 Junior Member Join Date: Nov 2009 Posts: 2	Ditto on the attachement problem I'm having the exact same problem the two of you are encountering regarding attachments. — In my case, I'm using Firefox as my web browser, on the Mac platform, and I've tested it using Safari as well. — (I've submitted a service ticket to FM regarding this problem nearly an hour ago, but I've yet to receive a reply.)

20 Jul 2013, 03:12 AM	#2
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	That is confusing. Just tried the same exercise - e-mail with attachment in both classic/non-classic interfaces on both Chrome and Firefox. No attachment sent. Tried also in myopera.com - same result.

20 Jul 2013, 03:34 AM	#4
kirktrue Junior Member Join Date: Jul 2013 Posts: 7	Same issue. Tried upload via drag-and-drop, chooser, Dropbox. Tried on Linux via Chrome and Mac OS X via Chrome and Safari. No magic combination works

20 Jul 2013, 03:34 AM	#5
janusz The "e" in e-mail Join Date: Feb 2006 Location: EU Posts: 4,945	Same issue here: Win7 Home Premium+FF 22+classic interface. Message arrives without attachments. I tried sending 3 files in one message: .jpg. .doc and .pdf, they all disappeared. "Save sent files" is on, but no attachment saved locally.

20 Jul 2013, 05:07 AM	#6
SanjaySheth Master of the @ Join Date: Mar 2002 Location: Chicago Posts: 1,079	I'm seeing same issues with sending attachments. If you send using an IMAP client like thunderbird, attachments still go thru fine so it must be a bug in the web interface. I've filed a ticket with support on this. Hopefully they get it resolved quickly.

20 Jul 2013, 08:03 AM	#7
Bahb Essential Contributor Join Date: Sep 2003 Location: California Posts: 310	The weekend has started. Expect tinkering!

20 Jul 2013, 08:15 AM	#8
brong The "e" in e-mail Join Date: Jul 2004 Location: Melbourne, Australia Posts: 2,696 Representative of: Fastmail.fm	Gah! Somebody performed a key-exhaustion attack on the MsgUnqId that's used to link messages and attachments. The immediate middle-of-the-night fixup of increasing the keyspace for SendMessages fixed sending, but didn't fix adding attachments. Altering the other database tables related to attachments fixed that issue - the underlying problem that attachments were silently not attached is a more significant bug. If something goes wrong the correct approach is to raise an error, not silently do half the job. I've raised that as a P1 bug internally and CC'd basically everybody! We have put in place additional limits to make sure nobody can jump an ID right to the top of the keyspace in future. Bron.