Fastmail Support Phone Number

malcarada · 31 Aug 2016, 04:50 AM

It should be more visible on their website, I have been with Fastmail for years and I had no clue they had a phone number for support. The next step is to add a time table for calls and timezone.

robn · 31 Aug 2016, 05:22 AM

We do not have phone support. This is a fairly common scam attempting to steal your login details. I have reported it to the mods as such.

FredOnline · 31 Aug 2016, 05:24 AM

Mods, please delete this thread.

BritTim · 31 Aug 2016, 05:49 AM

Fastmail seems now to be going for the business email market. The lack of an emergency support number is a serious lack in that sector. It would be OK to charge a hefty per incident support charge for anyone choosing to use such a number, but businesses need the assurance that they will not be left high and dry for a day while waiting for regular support.

somdcomputerguy · 31 Aug 2016, 08:36 AM

I think this thread should not be deleted. I think it should remain so it might inform some folks.

- Bruce

Terry · 31 Aug 2016, 08:43 AM

Support is really good now, but not sure what its like overseas as there would be 8 to10 hour difference. I now get a reply in a few minutes.

pjwalsh · 31 Aug 2016, 08:47 AM

If the thread remains, the ph# in the title should be removed.

**ReuvenNY** · 31 Aug 2016, 08:51 AM

I deleted the phone number but left the thread so members can see Robn's (Fastmail) statement that calling that number will expedite stealing of your identity.

malcarada · 31 Aug 2016, 12:00 PM

Quote:

Originally Posted by robn

We do not have phone support. This is a fairly common scam attempting to steal your login details. I have reported it to the mods as such.

Thanks for the warning Rob, I was close to falling for it. The fake copy and paste was convincing, it did not occur me that there was no link to the source.

On the other hand it really isn't clever posting it on a forum where company staff hangs around, they should have expected somebody would notice it.

David · 31 Aug 2016, 12:13 PM

The bad English language skills of the scammers is usually a dead give away..........

malcarada · 31 Aug 2016, 12:15 PM

Quote:

Originally Posted by David

The bad English language skills of the scammers is usually a dead give away..........

It is you are English speaker. As far as I am concerned it was perfect English.

robn · 31 Aug 2016, 12:19 PM

Quote:

Originally Posted by malcarada

On the other hand it really isn't clever posting it on a forum where company staff hangs around, they should have expected somebody would notice it.

They post everywhere, mostly Twitter, Youtube and a ton of random blogs. I have a Google search alert set up to find them, and report them when I can. For most of them though there's nothing that can be done.

Incidentally, this is why 2FA is important. Even if you give away your password by mistake, it's useless for login without a second factor.

And of course, never login anywhere claiming to be FastMail that doesn't have the green badge in the location bar: https://www.fastmail.com/help/account/phishing.html

David · 31 Aug 2016, 12:23 PM

Quote:

Originally Posted by malcarada

It is you are English speaker. As far as I am concerned it was perfect English.

I am not going to disagree with you malcarada and wish you a very good day.

malcarada · 31 Aug 2016, 02:26 PM

Quote:

Originally Posted by robn

Incidentally, this is why 2FA is important. Even if you give away your password by mistake, it's useless for login without a second factor.

It would also help if Fastmail staff didn't ask for the password to provide support, if you open a ticket you have to enter your password in the form so customers get used to give it away.

I think that the system is archaic, I can't imagine any online banking asking for a customer's password to help staff troubleshoot.

David · 31 Aug 2016, 02:37 PM

Quote:

Originally Posted by malcarada

It would also help if Fastmail staff didn't ask for the password to provide support, if you open a ticket you have to enter your password in the form so customers get used to this.

I think that the system is archaic, I can't imagine any online banking asking for a customer's password to help staff troubleshoot.

I could be totally wrong here malcarada but I have never been asked for my password when I have contacted support.

31 Aug 2016, 04:50 AM	#1
malcarada Senior Member Join Date: Feb 2008 Location: European Union Posts: 184	Fastmail Support Phone Number It should be more visible on their website, I have been with Fastmail for years and I had no clue they had a phone number for support. The next step is to add a time table for calls and timezone.

31 Aug 2016, 08:51 AM	#8
ReuvenNY Moderator Join Date: Mar 2002 Location: New York Posts: 4,259	Moderator's Comment I deleted the phone number but left the thread so members can see Robn's (Fastmail) statement that calling that number will expedite stealing of your identity.

31 Aug 2016, 05:22 AM	#2
robn Master of the @ Join Date: May 2012 Location: Melbourne, Australia Posts: 1,007 Representative of: Fastmail.fm	We do not have phone support. This is a fairly common scam attempting to steal your login details. I have reported it to the mods as such.

31 Aug 2016, 05:24 AM	#3
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	Mods, please delete this thread.

31 Aug 2016, 05:49 AM	#4
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 3,095	Fastmail seems now to be going for the business email market. The lack of an emergency support number is a serious lack in that sector. It would be OK to charge a hefty per incident support charge for anyone choosing to use such a number, but businesses need the assurance that they will not be left high and dry for a day while waiting for regular support.

31 Aug 2016, 08:36 AM	#5
somdcomputerguy Cornerstone of the Community Join Date: Jun 2004 Location: Rupert, WV Posts: 880	I think this thread should not be deleted. I think it should remain so it might inform some folks. - Bruce

31 Aug 2016, 08:43 AM	#6
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,028	Support is really good now, but not sure what its like overseas as there would be 8 to10 hour difference. I now get a reply in a few minutes.

31 Aug 2016, 08:47 AM	#7
pjwalsh Essential Contributor Join Date: Dec 2008 Location: Canada Posts: 312	If the thread remains, the ph# in the title should be removed.

31 Aug 2016, 12:13 PM	#10
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	The bad English language skills of the scammers is usually a dead give away..........