|
FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
|
Thread Tools |
5 Mar 2021, 03:20 PM | #1 | |
The "e" in e-mail
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,616
|
Fastmail - Customer Support
@Fastmail on Twitter:
Quote:
|
|
5 Mar 2021, 07:03 PM | #2 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,749
|
I'm currently involved in a very slow FM customer service roundabout. It's been going on for days. I guess that is a disadvantage from relying on a company on the other side of the world. My messages arrive in their night. Their responses arrive in the middle of my night.
|
7 Mar 2021, 04:05 PM | #3 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,029
|
I thought they had support directly in the US as well as AUS
|
7 Mar 2021, 07:03 PM | #4 | |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,749
|
Quote:
|
|
8 Mar 2021, 02:08 AM | #5 |
Master of the @
Join Date: May 2003
Posts: 1,326
|
FM is deteriorating badly especially what they charge for it.
|
12 Mar 2021, 04:25 AM | #6 |
Junior Member
Join Date: Aug 2011
Posts: 7
|
I've been a user for years and my recent "support" experience with them was downright shocking.
I thought they had been taken over by some horrible hedge-fund or something the way I was treated. Today I wanted to lookup their most current host/protocol settings and they have conflicting info all over their site, including recommending hostnames that I thought had been deprecated years ago. The support reps I interacted with earlier play some kind of cat-and-mouse game with you, not just telling you what you want to know, it's incredible. Like they're trying to hide things from people or something. Polar opposite of the traditional Fastmail I signed up with. |
12 Mar 2021, 08:50 AM | #7 |
Essential Contributor
Join Date: Mar 2007
Location: UK
Posts: 270
|
I've had cause to call on Fastmail customer support several times recently, and my experience has been uniformly excellent, as ever.
|
13 Mar 2021, 07:17 PM | #8 | |
Essential Contributor
Join Date: Dec 2017
Location: Scotland
Posts: 492
|
Quote:
In the last couple of years I'd say that every support question I've raised has been fairly promptly responded to by the first-level support people, but none of them have ever been able to help. They always refer my questions on to more technically-minded people, and that can take days. Moreover, I find that even then the more expert people often don't read what I wrote carefully enough and make hasty responses, so I nearly always have to re-explain what I already stated and try to get them to understand. |
|
14 Mar 2021, 08:38 AM | #9 | |
Master of the @
Join Date: Feb 2005
Location: USA
Posts: 1,876
|
Quote:
They lost alot of people when they dropped the basic interface..... Totally uncalled for......... |
|
14 Mar 2021, 07:55 PM | #10 |
Master of the @
Join Date: May 2003
Posts: 1,326
|
Has anyone emailed Bron?
|
15 Mar 2021, 02:26 AM | #11 |
Master of the @
Join Date: Feb 2005
Location: USA
Posts: 1,876
|
Bron is nice im sure he would look into things
|