"Download Zip" not working in File Storage

ehabshoubaki · 19 Aug 2004, 09:30 AM

Hi all,

when I check several files in the file storage area and try to "download zip" them all I get is a file that has the correct size yet seems to be empty when opened with winzip or winrar. what gives ?

take care.

Killer · 19 Aug 2004, 09:33 AM

Are you using winzip? Or perhaps that zip file isn't the compression file we are familar with.

ehabshoubaki · 19 Aug 2004, 09:35 AM

I tried both winzip and winrar!

Killer · 19 Aug 2004, 09:43 AM

Maybe they are suspected virus attachment and the load have been deleted.

SusanUKF · 19 Aug 2004, 09:46 AM

Very strange, perhaps it actually is empty and you did not zip it properly, maybe try to extract it and zip it all over again!!

If it is still in your received files or dwnloads, just do it all over again, from scratch and simply delete the other file later. To check if it is actually empty, right click on the file and check the size of it in properties!

Susan.

claven · 19 Aug 2004, 10:20 AM

That's strange. I don't know if my problem is the same, but something's a little askew for me as well.

I chose 2 files from my file storage, downloaded them as a zip file, then opened the downloaded file. The detail inside the zip file shows 2 entries, but neither of the entries has a file name!

When I download one file from file storage by right clicking on it and not by using the zip feature, the system works as expected.

Can the FM team have a look?

kurianja · 19 Aug 2004, 10:23 AM

I would think it is probably due to something at our end. Could you send in a support request.

claven · 19 Aug 2004, 10:36 AM

Done.

If you need additional testing or details, let me know.

**Shelded** · 3 Oct 2004, 10:48 PM

No matter whether I try zipping one or two files, in either of two accounts, if I try to zip files the archive contains no listing of files when I open it. Downloading files is only possible one at a time. This thing seems broken on the FM side, IMO.

Additionally, if it is HTML it must be renamed to avoid browser execution because clicking it executes it. I'm wanting an action that would "download these individual files". The result is that I've got a website in storage that can't be copied back to local without renaming the files

**Shelded** · 3 Oct 2004, 10:56 PM

There are no spaces, no capitals in my test.
Folder name is lowercase.
robots.txt
page1.html
index.html

:P

kurianja · 4 Oct 2004, 03:34 AM

Just tested this, and works fine for me. Could you send in a support request? Please mention the folder for which you are seeing the problem and I'll check.

CML209 · 4 Oct 2004, 03:58 AM

I've had problems uploading/unzipping zips in the past. Had it a few times with download too. I wonder if it has something to do with the amount of files more than the size. It's hard to see what's up with someone else's issue, but I thought I'd give it a stab.
CMLane

**Shelded** · 9 Oct 2004, 10:41 AM

I have a ticket going with Kurian on this still, and we've found a difference between Fastmail and Winzip file contents.

Jeremy Howard · 9 Oct 2004, 09:24 PM

I've upgraded our Zip library and done a test - the result worked fine in Winzip, but was not displayed correctly in XP's built-in compress-folder view.

Is it working for you in Winzip and Winrar now?

We'll try to fix the XP compressed-folder support, although that might not be easy.

flob · 9 Oct 2004, 09:33 PM

FWIW I've just done a test with 7-Zip with no problems.

Flob

19 Aug 2004, 09:30 AM	#1
ehabshoubaki Member Join Date: Apr 2002 Posts: 65	"Download Zip" not working in File Storage Hi all, when I check several files in the file storage area and try to "download zip" them all I get is a file that has the correct size yet seems to be empty when opened with winzip or winrar. what gives ? take care.

3 Oct 2004, 10:48 PM	#9
Shelded Moderator Join Date: Aug 2001 Location: USA Northwest Posts: 3,849	File storage is a one way street? No matter whether I try zipping one or two files, in either of two accounts, if I try to zip files the archive contains no listing of files when I open it. Downloading files is only possible one at a time. This thing seems broken on the FM side, IMO. Additionally, if it is HTML it must be renamed to avoid browser execution because clicking it executes it. I'm wanting an action that would "download these individual files". The result is that I've got a website in storage that can't be copied back to local without renaming the files

9 Oct 2004, 10:41 AM	#13
Shelded Moderator Join Date: Aug 2001 Location: USA Northwest Posts: 3,849	An update for you all I have a ticket going with Kurian on this still, and we've found a difference between Fastmail and Winzip file contents.

19 Aug 2004, 09:33 AM	#2
Killer Intergalactic Postmaster Join Date: Nov 2000 Location: Singapore Posts: 6,762 Representative of: Killer.kkk.sg	Are you using winzip? Or perhaps that zip file isn't the compression file we are familar with.

19 Aug 2004, 09:35 AM	#3
ehabshoubaki Member Join Date: Apr 2002 Posts: 65	I tried both winzip and winrar!

19 Aug 2004, 09:43 AM	#4
Killer Intergalactic Postmaster Join Date: Nov 2000 Location: Singapore Posts: 6,762 Representative of: Killer.kkk.sg	Maybe they are suspected virus attachment and the load have been deleted.

19 Aug 2004, 09:46 AM	#5
SusanUKF Intergalactic Postmaster Join Date: Oct 2003 Location: Canada Posts: 5,428	Very strange, perhaps it actually is empty and you did not zip it properly, maybe try to extract it and zip it all over again!! If it is still in your received files or dwnloads, just do it all over again, from scratch and simply delete the other file later. To check if it is actually empty, right click on the file and check the size of it in properties! Susan.

19 Aug 2004, 10:20 AM	#6
claven Senior Member Join Date: Aug 2003 Location: Chicago Posts: 184	That's strange. I don't know if my problem is the same, but something's a little askew for me as well. I chose 2 files from my file storage, downloaded them as a zip file, then opened the downloaded file. The detail inside the zip file shows 2 entries, but neither of the entries has a file name! When I download one file from file storage by right clicking on it and not by using the zip feature, the system works as expected. Can the FM team have a look?

19 Aug 2004, 10:23 AM	#7
kurianja Master of the @ Join Date: Apr 2003 Posts: 1,395 Representative of: Fastmail.FM	I would think it is probably due to something at our end. Could you send in a support request.

19 Aug 2004, 10:36 AM	#8
claven Senior Member Join Date: Aug 2003 Location: Chicago Posts: 184	Done. If you need additional testing or details, let me know.

3 Oct 2004, 10:56 PM	#10
Shelded Moderator Join Date: Aug 2001 Location: USA Northwest Posts: 3,849	There are no spaces, no capitals in my test. Folder name is lowercase. robots.txt page1.html index.html :P

4 Oct 2004, 03:34 AM	#11
kurianja Master of the @ Join Date: Apr 2003 Posts: 1,395 Representative of: Fastmail.FM	Just tested this, and works fine for me. Could you send in a support request? Please mention the folder for which you are seeing the problem and I'll check.

4 Oct 2004, 03:58 AM	#12
CML209 Essential Contributor Join Date: Feb 2004 Posts: 328	I've had problems uploading/unzipping zips in the past. Had it a few times with download too. I wonder if it has something to do with the amount of files more than the size. It's hard to see what's up with someone else's issue, but I thought I'd give it a stab. CMLane

9 Oct 2004, 09:24 PM	#14
Jeremy Howard Ultimate Contributor Join Date: Sep 2001 Location: Australia Posts: 11,501	I've upgraded our Zip library and done a test - the result worked fine in Winzip, but was not displayed correctly in XP's built-in compress-folder view. Is it working for you in Winzip and Winrar now? We'll try to fix the XP compressed-folder support, although that might not be easy.

9 Oct 2004, 09:33 PM	#15
flob Senior Member Join Date: Aug 2003 Location: Location independent Posts: 149	FWIW I've just done a test with 7-Zip with no problems. Flob