Unauthorized access-locked out

jolycu · 22 Jan 2014, 08:50 AM

I received an email that my account was locked due to unauthorized activity. It was sent yesterday evening but I didn't see it until this morning. I did as they said, changed my password and opened a support ticket. That was almost 14 hours ago, and I still haven't received any indication that they are doing anything about it. The status of the support ticket says "New - waiting for support to take." How long will this take? I really need access to my account! I can post the ticket number if needed, or you can look under my email address. It's the same as my UN here with mailcan dot com after.

jolycu · 22 Jan 2014, 07:37 PM

Well, my account is unlocked now. It happened shortly after I posted last night but I didn't see the email until this morning. It's unlocked though, and I'm a happy camper once again.

22 Jan 2014, 08:50 AM	#1
jolycu Member Join Date: Feb 2002 Posts: 80	Unauthorized access-locked out I received an email that my account was locked due to unauthorized activity. It was sent yesterday evening but I didn't see it until this morning. I did as they said, changed my password and opened a support ticket. That was almost 14 hours ago, and I still haven't received any indication that they are doing anything about it. The status of the support ticket says "New - waiting for support to take." How long will this take? I really need access to my account! I can post the ticket number if needed, or you can look under my email address. It's the same as my UN here with mailcan dot com after.

22 Jan 2014, 07:37 PM	#2
jolycu Member Join Date: Feb 2002 Posts: 80	Unlocked Well, my account is unlocked now. It happened shortly after I posted last night but I didn't see the email until this morning. It's unlocked though, and I'm a happy camper once again.