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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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17 Jun 2021, 12:44 AM | #1 |
Member
Join Date: May 2005
Location: Vermont, USA
Posts: 62
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Account gone?
Anyone else having troubles today or experienced this before?
I started getting "incorrect password" errors today. Tried using the account recovery option, but it says there's no account by that name. I recently renewed for 3 years so I know my account is current. I've put in a ticket w/ FM support but I'm kind of panicking now that they've accidentally deleted all my account info. |
17 Jun 2021, 03:50 AM | #2 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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If this is an error by Fastmail, they are able to restore pretty much everything. It is a strange situation which I have seen with other email providers, but never before with Fastmail.
Have you tried sending an email to your Fastmail account? It would be interesting to see whether the message is bounced. |
17 Jun 2021, 09:26 AM | #3 |
Member
Join Date: May 2005
Location: Vermont, USA
Posts: 62
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Turns out there was a security breach. Not FM's fault. I've since worked w/ Fastmail and fully recovered my account.
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17 Jun 2021, 01:35 PM | #4 |
Master of the @
Join Date: Feb 2005
Location: USA
Posts: 1,876
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Im glad things are ok
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17 Jun 2021, 04:23 PM | #5 |
Essential Contributor
Join Date: Dec 2017
Location: Scotland
Posts: 492
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20 Jun 2021, 01:24 PM | #6 |
The "e" in e-mail
Join Date: Jan 2002
Location: San Francisco
Posts: 2,458
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