Web login problems right now

adam1991 · 30 May 2015, 09:52 AM

logging in may get you to your webmail, or may not--it may kick you back to login screen.

If you get to webmail, you can't go anywhere--it kicks you back to the login screen.

David · 30 May 2015, 10:33 AM

Quote:

Originally Posted by adam1991

logging in may get you to your webmail, or may not--it may kick you back to login screen.

If you get to webmail, you can't go anywhere--it kicks you back to the login screen.

Yes: it just stays on the login screen for me.

smithmb001 · 30 May 2015, 11:46 AM

Runbox staff are working on the issue.

https://support.runbox.com/index.php...gin-in-webmail

hajonez · 30 May 2015, 11:48 AM

I managed to get in but there is certainly some unusual behaviour with the web client concerning the loss of connections and the log in screen. It is almost as though there is some issue with the login cookie or something. I'm not quite sure what is causing it.

It is early Saturday morning in Norway right now but the Runbox team are usually pretty quick with their support so I know they'll be on to it as soon as possible.

- Henry

adam1991 · 30 May 2015, 11:59 AM

https://support.runbox.com/

They've acknowledged it and are working on it.

David · 30 May 2015, 12:38 PM

All is good again it seems, at least for me.

Geir · 1 Jun 2015, 07:44 AM

Quote:

Originally Posted by hajonez

I managed to get in but there is certainly some unusual behaviour with the web client concerning the loss of connections and the log in screen. It is almost as though there is some issue with the login cookie or something. I'm not quite sure what is causing it.

It is early Saturday morning in Norway right now but the Runbox team are usually pretty quick with their support so I know they'll be on to it as soon as possible.

- Henry

Hi Henry, great to see you!

You were pretty close -- there was a problem with the database connection between the web servers and the database server. We are not yet sure what is causing it since there was no lack of database threads at the time, and load was low on all relevant servers. A restart of the web server software (Apache) resolved the problem for now.

We are continuing investigations with our sysadmins to find the cause and prevent it from happening again.

- Geir

adam1991 · 4 Jun 2015, 11:40 AM

Happening again right now.

amamea · 4 Jun 2015, 11:47 AM

Same thing is happening to me. I log into webmail and I try to click on something and I immediately get logged out and it says session expired. This happened a few days ago as well.

Geir · 4 Jun 2015, 04:10 PM

It's happening intermittently and we are still investigating to find out what exactly is going on. Some symptoms indicate an issue with the capacity of the central database server, but the server itself does not show any symptoms. A restart of the web server software resolves the problem temporarily, but is clearly no solution so we are working with our sysadmins to fix it permanently.

- Geir

30 May 2015, 09:52 AM	#1
adam1991 Senior Member Join Date: Dec 2009 Posts: 104	Web login problems right now logging in may get you to your webmail, or may not--it may kick you back to login screen. If you get to webmail, you can't go anywhere--it kicks you back to the login screen.

30 May 2015, 11:46 AM	#3
smithmb001 Senior Member Join Date: May 2013 Posts: 162	Runbox staff are working on the issue. https://support.runbox.com/index.php...gin-in-webmail

30 May 2015, 11:48 AM	#4
hajonez Cornerstone of the Community Join Date: Dec 2001 Location: Melbourne, Australia Posts: 727	I managed to get in but there is certainly some unusual behaviour with the web client concerning the loss of connections and the log in screen. It is almost as though there is some issue with the login cookie or something. I'm not quite sure what is causing it. It is early Saturday morning in Norway right now but the Runbox team are usually pretty quick with their support so I know they'll be on to it as soon as possible. - Henry

30 May 2015, 11:59 AM	#5
adam1991 Senior Member Join Date: Dec 2009 Posts: 104	https://support.runbox.com/ They've acknowledged it and are working on it.

30 May 2015, 12:38 PM	#6
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	All is good again it seems, at least for me.

4 Jun 2015, 11:40 AM	#8
adam1991 Senior Member Join Date: Dec 2009 Posts: 104	Happening again right now.

4 Jun 2015, 11:47 AM	#9
amamea Member Join Date: Mar 2002 Posts: 38	Same thing is happening to me. I log into webmail and I try to click on something and I immediately get logged out and it says session expired. This happened a few days ago as well.

4 Jun 2015, 04:10 PM	#10
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	It's happening intermittently and we are still investigating to find out what exactly is going on. Some symptoms indicate an issue with the capacity of the central database server, but the server itself does not show any symptoms. A restart of the web server software resolves the problem temporarily, but is clearly no solution so we are working with our sysadmins to fix it permanently. - Geir