New hosting provider

Geir · 28 Nov 2008, 03:49 AM

We will be moving our entire server park to a brand new, state of the art hosting facility provided by Linpro, the same company that manages our servers. We believe this move will improve both reliability and uptime, as both hosting services and server maintenance will be provided by the same organization.

The relocation will occur Thursday December 4 at approximately 9 AM CET (3 AM EST).

While we will complete the operation as quickly and safely as possible it will unfortunately entail some downtime (estimated 4 hours) affecting all our users. We hope to provide outgoing email delivery while the main service is inaccessible.

We'll update with more information when it becomes available.

- Geir

vazwaz · 28 Nov 2008, 06:24 PM

I assume this will not affect the web site hosting for individual users ?

thanks
Robin

Geir · 28 Nov 2008, 11:58 PM

Good point -- this relocation will not affect Runbox Web Hosting, which is provided from another location entirely.

In other words, all web sites hosted with Runbox will keep working throughout.

- Geir

Geir · 4 Dec 2008, 01:22 AM

Just a reminder: We are moving our servers as planned tomorrow morning local time.

We have already moved 3 (redundant) servers to the new location and everything is looking good so far.

We will post more information on our website once we start moving.

- Geir

gabriele · 4 Dec 2008, 08:45 PM

Hey what's up with the migration? Did you know we're in 2k8? this things can happen without affecting users

by the way, I expect something more than a "thank you for being so patient"

Liz · 4 Dec 2008, 09:29 PM

It would be hard not to have users be affected by unplugging the servers, driving them across town, and plugging them back in. We don't have a duplicate set of servers with everyone's mail and everything else on them, ready to step in in a case like that. But it only happens once a decade, however...

Liz

NashTax · 4 Dec 2008, 09:29 PM

It's still down!

and I agree.. thank you for being patient would of been nice. I'll have so much work to do and apoligies to be made once the server is back up and running...

Liz · 4 Dec 2008, 09:33 PM

Thank you all for being patient! And we too will be equally backed up work wise once we're back up, if that is any consolation.

Liz

gabriele · 4 Dec 2008, 09:54 PM

i don't care about a big "thank you". I payed for a service that I haven't been able to use for the last 6 hours. And this service happens to be email that is the most critical service for modern businesses. what's even worse you weren't able to restore the service in time, so you're nearly one hour beyond schedule. what about a free extra month for every 30 extra-schedules minutes?

by the way, i don't care about your hardware problems either. why should I? I payed for a service that claims to be "reliable". If you didn't know, in 2k8 you can lease your hardware from the hosting companies so that you don't have to physically move servers between web farms.

artN · 4 Dec 2008, 10:02 PM

I can understand that from 4 hours is 6 hours, maybe it will be more but what I cannot understand why are you moving servers during working day and peak business hours in Europe, we are all working day without email service. To avoid affecting EU and US customers it would be possible to do such a work e.g. from 4 a.m. (in US 10 p.m.) and be "up" again at 9 or 10 a.m or do it over the weekend. All banks are doing their maintenance of internet banking during the night on Saturday/Sunday !!!

navlasop · 4 Dec 2008, 10:07 PM

Gabriele:

If you need to act like a spoiled brat for 6 hours of downtime for your mail...well i'll let others draw the conclusions.

I do agree that it's annoying when time estimates from companies slip, but jheez! Even tough this is a forum, and not a face to face conversation, try to imagine yourself telling these people exactly what you said, to their face. Never would have happened.

dbowdley · 4 Dec 2008, 10:20 PM

For an excellent service that costs me less than $0.15 a day, Runbox can have the whole day to move their servers as far as I am concerned.

NashTax · 4 Dec 2008, 10:25 PM

Quote:

Originally Posted by navlasop

Gabriele:

If you need to act like a spoiled brat for 6 hours of downtime for your mail...well i'll let others draw the conclusions.

I do agree that it's annoying when time estimates from companies slip, but jheez! Even tough this is a forum, and not a face to face conversation, try to imagine yourself telling these people exactly what you said, to their face. Never would have happened.

I've done it before and not scared to either. When I worked and lives in the US, my rea-seller account went down with a datacenter 10 minutes drive away from where I lived, I sent a support ticket in and no reply. 5+ hours later I went to the datacenter and yelled and screamed at the first person I could find.

suzi · 4 Dec 2008, 10:33 PM

Here was me thinking "at least people can't say they weren't warned".

Days ago I received an email from Runbox about this, it's also been on their front page, as well as on these forums. I don't know what other warning they could have given...

It's a shame it's down longer, of course we all want to check out mail, but I really would prefer to wait a little bit more so they can make sure everything is working properly.

gabriele · 4 Dec 2008, 10:35 PM

Quote:

Originally Posted by navlasop

try to imagine yourself telling these people exactly what you said, to their face.

then I'd cut short: keep your apologies, gimme a refund

28 Nov 2008, 03:49 AM	#1
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	New hosting provider We will be moving our entire server park to a brand new, state of the art hosting facility provided by Linpro, the same company that manages our servers. We believe this move will improve both reliability and uptime, as both hosting services and server maintenance will be provided by the same organization. The relocation will occur Thursday December 4 at approximately 9 AM CET (3 AM EST). While we will complete the operation as quickly and safely as possible it will unfortunately entail some downtime (estimated 4 hours) affecting all our users. We hope to provide outgoing email delivery while the main service is inaccessible. We'll update with more information when it becomes available. - Geir

4 Dec 2008, 08:45 PM	#5
gabriele Junior Member Join Date: Jul 2006 Location: Italy Posts: 26	Hey what's up with the migration? Did you know we're in 2k8? this things can happen without affecting users by the way, I expect something more than a "thank you for being so patient" Last edited by gabriele : 4 Dec 2008 at 09:12 PM.

4 Dec 2008, 10:02 PM	#10
artN Member Join Date: Apr 2007 Posts: 40	lost day I can understand that from 4 hours is 6 hours, maybe it will be more but what I cannot understand why are you moving servers during working day and peak business hours in Europe, we are all working day without email service. To avoid affecting EU and US customers it would be possible to do such a work e.g. from 4 a.m. (in US 10 p.m.) and be "up" again at 9 or 10 a.m or do it over the weekend. All banks are doing their maintenance of internet banking during the night on Saturday/Sunday !!!

28 Nov 2008, 06:24 PM	#2
vazwaz Senior Member Join Date: Jul 2005 Location: Here Posts: 130	I assume this will not affect the web site hosting for individual users ? thanks Robin

28 Nov 2008, 11:58 PM	#3
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Good point -- this relocation will not affect Runbox Web Hosting, which is provided from another location entirely. In other words, all web sites hosted with Runbox will keep working throughout. - Geir

4 Dec 2008, 01:22 AM	#4
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Just a reminder: We are moving our servers as planned tomorrow morning local time. We have already moved 3 (redundant) servers to the new location and everything is looking good so far. We will post more information on our website once we start moving. - Geir

4 Dec 2008, 09:29 PM	#6
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	It would be hard not to have users be affected by unplugging the servers, driving them across town, and plugging them back in. We don't have a duplicate set of servers with everyone's mail and everything else on them, ready to step in in a case like that. But it only happens once a decade, however... Liz

4 Dec 2008, 09:29 PM	#7
NashTax Member Join Date: Oct 2006 Posts: 37	It's still down! and I agree.. thank you for being patient would of been nice. I'll have so much work to do and apoligies to be made once the server is back up and running...

4 Dec 2008, 09:33 PM	#8
Liz The "e" in e-mail Join Date: Jul 2001 Location: Los Angeles,CA Posts: 4,652 Representative of: Runbox.com	Thank you all for being patient! And we too will be equally backed up work wise once we're back up, if that is any consolation. Liz

4 Dec 2008, 09:54 PM	#9
gabriele Junior Member Join Date: Jul 2006 Location: Italy Posts: 26	i don't care about a big "thank you". I payed for a service that I haven't been able to use for the last 6 hours. And this service happens to be email that is the most critical service for modern businesses. what's even worse you weren't able to restore the service in time, so you're nearly one hour beyond schedule. what about a free extra month for every 30 extra-schedules minutes? by the way, i don't care about your hardware problems either. why should I? I payed for a service that claims to be "reliable". If you didn't know, in 2k8 you can lease your hardware from the hosting companies so that you don't have to physically move servers between web farms.

4 Dec 2008, 10:07 PM	#11
navlasop Junior Member Join Date: Dec 2008 Location: Norway Posts: 1	Gabriele: If you need to act like a spoiled brat for 6 hours of downtime for your mail...well i'll let others draw the conclusions. I do agree that it's annoying when time estimates from companies slip, but jheez! Even tough this is a forum, and not a face to face conversation, try to imagine yourself telling these people exactly what you said, to their face. Never would have happened.

4 Dec 2008, 10:20 PM	#12
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	For an excellent service that costs me less than $0.15 a day, Runbox can have the whole day to move their servers as far as I am concerned.

4 Dec 2008, 10:33 PM	#14
suzi Senior Member Join Date: Jul 2003 Location: UK Posts: 195	Here was me thinking "at least people can't say they weren't warned". Days ago I received an email from Runbox about this, it's also been on their front page, as well as on these forums. I don't know what other warning they could have given... It's a shame it's down longer, of course we all want to check out mail, but I really would prefer to wait a little bit more so they can make sure everything is working properly.