FastMail want your feedback

FredOnline · 18 Apr 2019, 01:44 PM

From @FastMail on Twitter:

Quote:

We’re working to make Fastmail features easier to find and understand, and we want your feedback! If you’re a current FastMail user, and you’d be willing to participate in a 10-15 minute user test (via email), please reach out to support.

https://www.fastmail.com/support/

xyzzy · 18 Apr 2019, 02:16 PM

Thanks for that info since I don't "do" twitter.

So what's the test all about? To see if you are qualified to evaluate and send feedback? Anybody volunteer for this and knows what's in the "test"?

FredOnline · 18 Apr 2019, 03:11 PM

It would be interesting to read here what questions were posed, etc.

And also to hear from those who got upset with FastMail's last attempt at getting feedback.

xyzzy · 18 Apr 2019, 03:34 PM

Quote:

Originally Posted by FredOnline

It would be interesting to read here what questions were posed, etc.

Which is why I asked.

Quote:

And also to hear from those who got upset with FastMail's last attempt at getting feedback.

I've only been with FM since around last July so I didn't know this kind of thing was tried before? Hmm. Why would anyone get upset over this, well other than FM just ignoring all the feedback?

FredOnline · 18 Apr 2019, 07:51 PM

Quote:

Originally Posted by xyzzy

I've only been with FM since around last July so I didn't know this kind of thing was tried before? Hmm. Why would anyone get upset over this, well other than FM just ignoring all the feedback?

You're in for a treat then, have a read of this thread:

http://www.emaildiscussions.com/showthread.php?t=73689

TenFour · 18 Apr 2019, 07:55 PM

It does seem that you will be getting the views mainly of people who also use Twitter, which might skew things I think.

FredOnline · 18 Apr 2019, 08:01 PM

Perhaps after getting stung last time, FastMail have resorted to using the social media to reach out to their customers.

They may have also posted elsewhere in the social media world.

TenFour · 18 Apr 2019, 08:11 PM

I do communications for a nonprofit, and at least in our world you reach different people using different technologies. There is overlap, but there are distinct "camps" you can only hit with certain technologies. For example, younger professionals are 100% email, while retirees are bigger on Facebook and we must also use snail mail. Twitter tends to hit the most techy and the media types. I polled my office the other day and I am the only one who uses Twitter, yet everyone uses Facebook which I rarely do.

18 Apr 2019, 02:16 PM	#2
xyzzy Essential Contributor Join Date: May 2018 Posts: 474	Thanks for that info since I don't "do" twitter. So what's the test all about? To see if you are qualified to evaluate and send feedback? Anybody volunteer for this and knows what's in the "test"?

18 Apr 2019, 03:11 PM	#3
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	It would be interesting to read here what questions were posed, etc. And also to hear from those who got upset with FastMail's last attempt at getting feedback.

18 Apr 2019, 07:55 PM	#6
TenFour Master of the @ Join Date: Feb 2017 Location: USA Posts: 1,722	It does seem that you will be getting the views mainly of people who also use Twitter, which might skew things I think.

18 Apr 2019, 08:01 PM	#7
FredOnline The "e" in e-mail Join Date: Apr 2011 Location: Manchester UK Posts: 2,616	Perhaps after getting stung last time, FastMail have resorted to using the social media to reach out to their customers. They may have also posted elsewhere in the social media world.

18 Apr 2019, 08:11 PM	#8
TenFour Master of the @ Join Date: Feb 2017 Location: USA Posts: 1,722	I do communications for a nonprofit, and at least in our world you reach different people using different technologies. There is overlap, but there are distinct "camps" you can only hit with certain technologies. For example, younger professionals are 100% email, while retirees are bigger on Facebook and we must also use snail mail. Twitter tends to hit the most techy and the media types. I polled my office the other day and I am the only one who uses Twitter, yet everyone uses Facebook which I rarely do.