PayPal told customer her death breached its rules

[janusz]

PayPal wrote to a woman who had died of cancer saying her death had breached its rules and that it might take legal action as a consequence.

Lindsay Durdle died on 31 May aged 37. PayPal was informed of Mrs Durdle's death three weeks ago by her husband Howard Durdle. He provided the online payments service with copies of her death certificate, her will and his ID, as requested.

He has now received a letter addressed in her name, sent to his home. It was headlined: "Important: You should read this notice carefully." It said that Mrs Durdle owed the company about £3,200 and went on to say: "You are in breach of condition 15.4(c) of your agreement with PayPal Credit as we have received notice that you are deceased... this breach is not capable of remedy."

PayPal has told Mr Durdle that it is looking into this "as a priority", and has written off the debt in the meantime.t

https://www.bbc.com/news/technology-44783779

[chrisretusn]

Mr Durdle said a member of PayPal's staff had told him there were three possible explanations:

a bug
a bad letter template
human error

I'm going with the last.

Glad PayPal is at least looking in to this.

[spamsux]

Stories from the satirical webiste The Onion aren't that good. So much for "artificial intelligence..."