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Google Gmail Forum Discussions related to Google's Gmail service should go here: suggestions, tips, comments, requests for help, tech issues etc. |
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31 Jan 2019, 12:05 AM | #1 |
Master of the @
Join Date: Jan 2002
Location: Denmark
Posts: 1,302
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Google One Support Experience(s)
First, for a little background, and for anyone who doesn't know what Google One is, follow this link to find out what Google One is all about: https://one.google.com/.
I've entrusted Google to keep many of my digital assets safe, including documents, photographs, email, appointments, contacts, and just about everything else I have on my computer. I've tried (almost) every service that tries to compete with Google, including many paid services, but nothing today meets or beats the services Google provides in my view. That's not to say I'm a great fan of their business model, but that's a subject for another thread. Since I already entrust Google with so much important data, it has been nagging me for years that they have no official support channel other than their product forums which have proven woefully inadequate (as most forums do) when the s*** hits the fan. Best case, you get a hold of one the forum regulars with access to Google employees who will pass on your request. In most cases, you are on your own. That's why one of the main selling points that brought me to sign up for Google One was the official, human support they offer for all products and all Google One plans. Support channels include email, chat, or phone 24/7, all in numerous languages. I contacted their support yesterday via chat, and I'm pleased to say that they were both quick to respond (less than two minutes waiting time), courteous, professional, and knowledgeable. After the chat session ended, a summary of the conversation written by the support representative I talked to was sent to me by email. All in all a very pleasant support experience, and even better than the support experiences I've had with G Suite representatives. Anyone else here have experience with Google One support? |
31 Jan 2019, 08:23 PM | #2 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,751
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I am interested in this too. I don't currently use One, but have been tempted to do so just for the potential of receiving actual customer service if something goes wrong, which it inevitably will at the worst time. Just yesterday I had a fair bit of back and forth with G Suite cs via email and on the phone trying to resolve some issues at work and found the people friendly, communicative, and unfortunately useless so far. I will probably be back in touch with them today in order to figure out what is going on. Frankly, I think all tech companies would improve their products 100% if they just hired English majors to write and organize their Help documents and online information. I find that a high percentage of the time the Help information is difficult to understand, is inaccurate, and is incomplete. Not having any sort of real customer service is huge negative for Google's consumer free products.
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1 Feb 2019, 03:25 AM | #3 |
The "e" in e-mail
Join Date: Apr 2011
Location: Manchester UK
Posts: 2,616
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Does Google One offer any better upload speeds compared to the ordinary Drive account?
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1 Feb 2019, 04:28 AM | #4 |
Master of the @
Join Date: Jan 2002
Location: Denmark
Posts: 1,302
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I doubt it. It's not something they claim is better with Google one, only added drive storage.
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2 Feb 2019, 08:36 AM | #5 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,751
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Battled another several rounds with Google cs today and they promise me that in a "day or two" my G Suite will be working properly. We will see, but the people I spoke to were very friendly, polite, and trying to be helpful. I think one woman sounded like she was really working on the issue, so I am somewhat hopeful. In any case, this reminds me of how important customer service is to any product, particularly one like email and office software that can be the difference between getting work done and nothing ...And, it again points out how horrible most Help information is: incomplete, incomprehensible, and incorrect.
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18 Nov 2019, 09:58 AM | #6 |
The "e" in e-mail
Join Date: Jan 2002
Location: San Francisco
Posts: 2,458
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Google officially Evil
I was also excited when I heard about support being part of google One.
I've yet to get any useful support from it too, not for lack of trying. Google officially Evil? This is so disappointing: Google is #6 in the world when it comes to hosting major spam operations infrastructure. https://www.spamhaus.org/sbl/listings/google.com They also shirk responsibility for serving illegal ads - (kind of like facebook declaring it will allow ALL political ads) - their submission system is clearly intentionally broken; they refuse to fix it. (That is, they try as hard as possible to not understand the problems, and when that finally doesn't work any more, they stonewall in other ways.) |
18 Nov 2019, 09:50 PM | #7 | |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,751
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Quote:
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18 Dec 2019, 03:07 PM | #8 |
Junior Member
Join Date: Dec 2019
Posts: 1
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Google Mail Support
I'm using gmail since 3 past years, recently getting 007 error with my email. SO, I tried to fix it but nothing happens. Also I tried to contact gmail helpdesk ... but they only provide chat support and i'm not a tech seavy who understand the technical ways.
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18 Dec 2019, 09:18 PM | #9 |
Cornerstone of the Community
Join Date: Jun 2004
Location: Rupert, WV
Posts: 882
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Maybe one of these search result page links will help.
https://duckduckgo.com/?q=gmail+007+...alemoon&ia=web - Bruce |
18 Dec 2019, 09:23 PM | #10 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,751
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Don't click that link in the nina007 post. There is no Gmail Help Desk.
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16 Oct 2020, 06:09 AM | #11 |
The "e" in e-mail
Join Date: Jan 2002
Location: San Francisco
Posts: 2,458
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16 Oct 2020, 06:27 AM | #12 | |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,751
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Quote:
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13 Apr 2021, 07:41 AM | #13 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,751
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Thread revival! Has anyone used GoogleOne's support for anything? In particular, I wonder if they might be able to help with getting back into your account once one of Google's inscrutable algorithms decides you need to be locked out for some undeclared reason.
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12 May 2021, 08:39 PM | #14 |
Master of the @
Join Date: Feb 2017
Location: USA
Posts: 1,751
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Anyone have feedback on Google One support?
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