"Uncancel" account?

knguyen553 · 4 Feb 2013, 05:43 PM

Hey, 2 days ago I decided to cancel my fastmail account, but now I've changed my mind. When I try to add funds (via paypal) to my account to pay for the yearly fee it says I can't because it is in the process of cancelling. I've already emailed them, but I want to see if there's quicker option.

Also, how long does it take them to respond to a support ticket?

Thanks,
Kevin

BritTim · 4 Feb 2013, 09:10 PM

This is not a common situation, and I think you will need to wait for support to sort it out for you. Prompt response to support requests is not an FM strength. If you are unlucky, it might take several days.

4 Feb 2013, 05:43 PM	#1
knguyen553 Junior Member Join Date: Feb 2013 Posts: 1	"Uncancel" account? Hey, 2 days ago I decided to cancel my fastmail account, but now I've changed my mind. When I try to add funds (via paypal) to my account to pay for the yearly fee it says I can't because it is in the process of cancelling. I've already emailed them, but I want to see if there's quicker option. Also, how long does it take them to respond to a support ticket? Thanks, Kevin

4 Feb 2013, 09:10 PM	#2
BritTim The "e" in e-mail Join Date: May 2003 Location: mostly in Thailand Posts: 3,095	This is not a common situation, and I think you will need to wait for support to sort it out for you. Prompt response to support requests is not an FM strength. If you are unlucky, it might take several days.