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FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc. |
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12 Jan 2017, 09:02 AM | #1 |
Essential Contributor
Join Date: Nov 2004
Location: France
Posts: 472
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spam issue
Hello,
in spam protection, i have custom spam protection level Since 1/6/2017, i have a lot of no-spam amount on Trash folder... Very very strange. Am i alone ? Now i know where really was the second daily part of an important newsletter ^^ |
12 Jan 2017, 10:38 AM | #2 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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When asking for advice on spam filtering failures, including false positives, it is useful to post the full headers (with obfuscated identity) for one or two of the emails that are affected. There are particular reasons why mailing list messages can end up with a high spam score, but seeing the headers can help confirm whether you have hit these.
If you have not done so, consider adding the sender email for the mailings to your address book to whitelist messages from there. |
12 Jan 2017, 02:42 PM | #3 |
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Join Date: Nov 2004
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X-Cyrus-Session-Id: sloti34d2t06-2784094-1484193834-2-907951414494654153
X-Sieve: CMU Sieve 2.4 X-Spam-known-sender: no X-Spam-score: 0.0 X-Spam-hits: BAYES_00 -1.9, HTML_IMAGE_ONLY_28 1.404, HTML_MESSAGE 0.001, ME_NOAUTH 0.01, MIME_HTML_MOSTLY 0.428, SPF_FAIL 0.001, LANGUAGES fr, BAYES_USED user, SA_VERSION 3.4.0 X-Spam-source: IP='217.24.81.215', Host='webmail.galacsys.net', Country='FR', FromHeader='fr', MailFrom='fr' X-Spam-charsets: plain='ISO-8859-1', html='ISO-8859-1' |
12 Jan 2017, 03:09 PM | #4 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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I originally misread the headers. It does not seem as though the message is failing spam checks. Is it ending up in trash or the spam folder? Anyway, I think something other than spam filtering is the cause of the problem.
Last edited by BritTim : 12 Jan 2017 at 03:15 PM. |
12 Jan 2017, 03:43 PM | #5 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,929
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The normal (and custom) spam filter by default only files spam into the Spam folder, not Trash. Look at the a Spam Protection screen Advanced preferences and see if you changed any setting to Trash. As BritTim pointed out, that message has a zero spam score and you should use address book whitelisting.
My guess is that you have a normal or custom sieve rule causing this issue. Bill |
12 Jan 2017, 07:25 PM | #6 |
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Join Date: Nov 2004
Location: France
Posts: 472
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Ooooooops sorry !!! my big fault !!! messages will goes on Spam folder not Trash folder. sorry again.
I maintain the bug behaviour of course. |
12 Jan 2017, 08:04 PM | #7 |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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If there was a bug that was filing messages with a spam score of 0.0 into the spam folder that affected Fastmail users generally, we would have soon heard about it. If, as Bill suggested, you do not have a rule that is causing this, perhaps it is time to carefully check your custom spam settings for something odd. Alternatively, maybe bad drag and drop behavior is hurting you.
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12 Jan 2017, 09:16 PM | #8 |
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Join Date: Nov 2004
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> If there was a bug that was filing messages with a spam score of 0.0 into the spam folder that affected Fastmail users generally, we would have soon heard about it. If, as Bill suggested,
some of them as 0.0 , 2.3 ... > you do not have a rule that is causing this, perhaps it is time to carefully check your custom spam settings for something odd. Alternatively, maybe bad drag and drop behavior is hurting you hum... maybe i clicked on spam button instead of delete but 100% of them was unread and some others are messages i tend to always open... I agree it can be my fault, i will check now every 3 days and see what will happend... but now i indicated them "no-spam message" so it can helps to avoid the automatic spam detecting... |
17 Jan 2017, 07:35 AM | #9 |
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Join Date: Nov 2004
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hummm.... seems only 3/5 specific newsletters...
i report now them "no spam" since 3 days but no effect at all.. spam scores of them are ALWAYS below 0.3 !!! very very strange.. |
17 Jan 2017, 07:48 AM | #10 |
Intergalactic Postmaster
Join Date: May 2004
Location: Irving, Texas
Posts: 8,929
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Have you checked your rules? And do you have any custom sieve rules?
Bill |
17 Jan 2017, 11:02 AM | #11 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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Quote:
I would suggest going to Settings->Rules and clicking Edit custom sieve code (bottom right). Carefully trace the sieve script logic to see if you can figure it out. |
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17 Jan 2017, 04:33 PM | #12 | |
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Join Date: Nov 2004
Location: France
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Quote:
Computed MAIL FROM envelope: lopinion@info.lopinion.fr Computed RCTP TO envelope: xxxx@fastmail.fm filing message into 'INBOX.Folder' A real spam message (spam score: 8.9) give that Computed MAIL FROM envelope: vzst.Microsoft@hinet.net Computed RCTP TO envelope: xxxxx@fastmail.fm keeping message and was automaticcaly placed on spam folder. |
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17 Jan 2017, 04:56 PM | #13 | |
The "e" in e-mail
Join Date: May 2003
Location: mostly in Thailand
Posts: 3,095
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Quote:
I like to look at the sieve script myself, and ask questions of myself such as if this test fails, what would happen then? |
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17 Jan 2017, 05:11 PM | #14 |
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Join Date: Nov 2004
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moving a message on a bad folder push it to the Inbox.... i did it X years ago.
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17 Jan 2017, 06:45 PM | #15 |
The "e" in e-mail
Join Date: Jul 2002
Location: VK4
Posts: 3,029
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Try just using INBOX don't mention the folder part in your script.
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