Runbox down again?? - Page 2

Geir · 4 Aug 2007, 01:23 AM

Quote:

Originally Posted by hellie

Can't get into webmail either now?

If you can't log in to either POP, IMAP, or webmail there might be a problem with your account. What's your Runbox username, please?

- Geir

jsamuelson · 4 Aug 2007, 01:30 AM

The errors were not intermittent for me - they were each time, every time.

Although things seem back to normal now, I hope you set up your monitoring system to catch these kinds of errors...

The alternative "error monitoring system" is to have someone keep an eye on this forum and trust me WE will let you know smartly!

Regards,

John

hellie · 4 Aug 2007, 02:04 AM

I emailed support and Liz is on the case!

Helen

Geir · 4 Aug 2007, 05:22 AM

Quote:

Originally Posted by jsamuelson

The errors were not intermittent for me - they were each time, every time.

That's very strange. We're still investigating the cause of these errors.

Quote:

Originally Posted by jsamuelson

Although things seem back to normal now, I hope you set up your monitoring system to catch these kinds of errors...

We will adjust the monitoring system to be more sensitive to this type of error, yes.

Quote:

Originally Posted by jsamuelson

The alternative "error monitoring system" is to have someone keep an eye on this forum and trust me WE will let you know smartly!

Absolutely!

- Geir

hawaiian0325 · 4 Aug 2007, 11:32 AM

Hi Geir,
After a good night sleep IMAP/SMTP are back to normal for me.

Syl.

benjaminy · 5 Aug 2007, 01:43 PM

I don't know if it's related to Runbox (I don't know what Runbox is), but I have been almost completely unable to send mails over the last few hours.

Benjamin

**Sherry** · 5 Aug 2007, 02:28 PM

Quote:

Originally Posted by benjaminy

I don't know if it's related to Runbox (I don't know what Runbox is),

Benjamin, Runbox is an email service. I noticed you posted in the FastMail forum before. Do you have a Runbox account or a FM one? (or both

)

Sherry

Mechant Loup · 8 Aug 2007, 02:33 AM

For the last two days the "Files" link on RMM has been extremely slow to open. It seems to take appr. 15 minutes of "waiting for secure.runbox.com..." before it opens. This every time one clicks on it.

I don't dare to try the FTP any more as it is does not support SFTP, so can't comment on speed there.

EDIT: Maybe it is simply down now, as I'm passing the 20 minutes mark...

goofy · 8 Aug 2007, 02:45 AM

500 Internal Server Error???

Mechant Loup · 8 Aug 2007, 02:51 AM

Quote:

Originally Posted by goofy

500 Internal Server Error???

No errors on Firefox... just keeps waiting. Won't timeout either.

carverrn · 8 Aug 2007, 03:09 AM

It is quite slow but I did get into "Files" using secure.runbox.com (connecting via Comcast Cable Internet in the Chicago, IL USA area).

I did a Trace Route and it seems to show a big jump in Internet times for the Norway hops.

Regards,
Rich

Mechant Loup · 8 Aug 2007, 03:14 AM

Quote:

Originally Posted by carverrn

It is quite slow but I did get into "Files" using secure.runbox.com (connecting via Comcast Cable Internet in the Chicago, IL USA area).

I did a Trace Route and it seems to show a big jump in Internet times for the Norway hops.

Regards,
Rich

I can't get into Files. RMM runs otherwise fine.

EDIT: Now it let me in

Geir · 8 Aug 2007, 03:14 AM

Quote:

Originally Posted by Mechant Loup

For the last two days the "Files" link on RMM has been extremely slow to open. It seems to take appr. 15 minutes of "waiting for secure.runbox.com..." before it opens. This every time one clicks on it.

The reason the Files link has responded slowly is mainly that the system is synchronizing the contents in the database (which is what you see in the Files web interface) with the actual files in your home directory on the server, in case files have been uploaded or deleted via FTP since your last visit.

We have now changed this so that a synchronization will only occur when you click the Refresh link inside the Files section, with the effect that opening Files should be much faster.

- Geir

RyanNelson · 8 Aug 2007, 06:23 AM

The runbox smtp was down today in addition to no emails being delivered via POP or webmail. We're in the middle of a big project and the downtime is really killing us.

ultra · 9 Aug 2007, 12:53 AM

Quote:

Originally Posted by goofy

500 Internal Server Error???

Yes, I was getting that whenever I tried sending via wap.runbox.com (using a mobile phone over the weekend)... Very frustrating for me (the more so as I could not take a look on here to see comments from anyone about Runbox). The delay between sending and receipt seemed to get pretty big (I had sent a few messages to the BBC on Thursday and had their auto-responder responses on Tuesday night)

Having sent a pretty important message on Saturday regarding a house to a real estate firm, and getting no response, I wondered if my mail was being lost... a test on Monday was also still quite slow, but hopefully things are OK now...

(headers for a message from RB back to RB with only a domain lookup to do...)

Received: from [10.9.9.65] (helo=argos.runbox.com)
by anubis.runbox.com with esmtp (Exim 4.50)
id 1IIVpM-0003QL-Pe
for xxxxxxxxxxx@runbox.com; Tue, 07 Aug 2007 22:38:52 +0200

Received: from exim by argos.runbox.com with spamfilter (Exim 4.34)
id 1IIVpG-0007MR-Qc
for xxxxxxxxxxx@runbox.com; Tue, 07 Aug 2007 22:38:52 +0200

Received: from mail by argos.runbox.com with local (Exim 4.34)
id 1IHzV1-0004vH-2c
for xxxxx@xxxxxx-xxxxx.xxx; Mon, 06 Aug 2007 12:07:43 +0200

...
Received: from [149.254.201.120] by wap.runbox.com with http (uid:226084) (RMM 3.0);
for xxxxx@xxxxxx-xxxxx.xxx; Mon, 06 Aug 2007 10:07:42 GMT

Date: Mon, 06 Aug 2007 10:07:42 GMT

4 Aug 2007, 02:04 AM	#18
hellie Essential Contributor Join Date: Sep 2004 Location: Marlow Bucks Posts: 417	For Geir I emailed support and Liz is on the case! Helen

5 Aug 2007, 01:43 PM	#21
benjaminy Junior Member Join Date: Oct 2003 Posts: 4	Runbox down again?? I don't know if it's related to Runbox (I don't know what Runbox is), but I have been almost completely unable to send mails over the last few hours. Benjamin

8 Aug 2007, 02:33 AM	#23
Mechant Loup Member Join Date: Dec 2006 Location: Finland Posts: 93	For the last two days the "Files" link on RMM has been extremely slow to open. It seems to take appr. 15 minutes of "waiting for secure.runbox.com..." before it opens. This every time one clicks on it. I don't dare to try the FTP any more as it is does not support SFTP, so can't comment on speed there. EDIT: Maybe it is simply down now, as I'm passing the 20 minutes mark... Last edited by Mechant Loup : 8 Aug 2007 at 02:43 AM.

4 Aug 2007, 01:30 AM	#17
jsamuelson Senior Member Join Date: Oct 2006 Location: Switzerland Posts: 138	The errors were not intermittent for me - they were each time, every time. Although things seem back to normal now, I hope you set up your monitoring system to catch these kinds of errors... The alternative "error monitoring system" is to have someone keep an eye on this forum and trust me WE will let you know smartly! Regards, John

4 Aug 2007, 11:32 AM	#20
hawaiian0325 Junior Member Join Date: May 2006 Location: Shanghai Posts: 4	Hi Geir, After a good night sleep IMAP/SMTP are back to normal for me. Syl.

8 Aug 2007, 02:45 AM	#24
goofy Essential Contributor Join Date: Apr 2002 Posts: 226	500 Internal Server Error???

8 Aug 2007, 03:09 AM	#26
carverrn Intergalactic Postmaster Join Date: Jan 2002 Location: Chicago, IL Posts: 5,606 Representative of: Runbox.com	It is quite slow but I did get into "Files" using secure.runbox.com (connecting via Comcast Cable Internet in the Chicago, IL USA area). I did a Trace Route and it seems to show a big jump in Internet times for the Norway hops. Regards, Rich

8 Aug 2007, 06:23 AM	#29
RyanNelson Junior Member Join Date: Aug 2007 Posts: 1	The runbox smtp was down today in addition to no emails being delivered via POP or webmail. We're in the middle of a big project and the downtime is really killing us.