Fastmail falsely rejecting GMail as Spam?

GrahamS · 16 Nov 2006, 10:31 PM

I have just had two different friends contact me to let me know that their mails are being rejected as spam by my own and my wife's fastmail accounts.

The delivery reports state:

Quote:

This is the mail delivery agent at messagelabs.com.
I was not able to deliver your message to the following addresses.

<xxxxxxx@xxxx.net>:
xx.xx.160.24 failed after I sent the message.
Remote host said: 550 Spamming not allowed

Is there an issue with messagelabs filtering being a bit overzealous?

Is there any way to whitelist addresses in a standard Member account? The addresses concerned are in my Address Book so I would have expected them to be exempt from Spam detection.

annezo · 17 Nov 2006, 01:33 AM

I'm having a similar problem, with GoogleGroups. I haven't received any mail from any GoogleGroups for two or three days.

ejg2 · 17 Nov 2006, 02:34 AM

That doesn't surprise me, a lot of spammers use Google mail to send their junk. I used to get one nearlyevery day that traces to a google IP using Spamcop.

BinaryTB · 17 Nov 2006, 04:07 AM

Just because a spammer is using Google's ip to send spam, doesn't mean that Fastmail should block all mail from Google. Hotmail does this, silent disards, it's very annoying (but they're very over zealous about it and their filtering is broken anyway). FM should block obvious spammers at the MX level, the rest should be dealt with via spam scoring. I wonder if FM takes into account forwards. E.g. somebody forwards all their gmail to FM and FM blocks Google that way thinking Google sent the spam.

Terry · 17 Nov 2006, 04:17 AM

It depends on the contents of the message, if its forwarded junk then yes it may get rejected.

GrahamS · 17 Nov 2006, 04:21 AM

The messages that were bounced for me were not forwarded junk.
It was a conversation between my friends.

Surely addresses in the address book should be exempt?

annezo · 17 Nov 2006, 04:48 AM

I agree. Addresses in the address book should be exempt.

I didn't have any problems getting mail from GoogleGroups until the big crash but I've been having problems since then. Could this be connected?

robmueller · 17 Nov 2006, 12:30 PM

Quote:

Originally posted by GrahamS
I have just had two different friends contact me to let me know that their mails are being rejected as spam by my own and my wife's fastmail accounts.

The delivery reports state:

Is there an issue with messagelabs filtering being a bit overzealous?

Is there any way to whitelist addresses in a standard Member account? The addresses concerned are in my Address Book so I would have expected them to be exempt from Spam detection.

This is not us rejecting the message, this is messagelabs rejecting the message, I don't believe we have no control over this.

Rob

robmueller · 17 Nov 2006, 12:32 PM

Quote:

Originally posted by annezo
I'm having a similar problem, with GoogleGroups. I haven't received any mail from any GoogleGroups for two or three days.

Hmmm, I've had to do some pretty aggressive IP blocking because of recent zombie problems (I'll detail in another thread) and may have accidentally caught a googlegroups server.

Can you PM me your account details, and where I can find in your account the last googlegroups message that did get through?

Rob

annezo · 21 Nov 2006, 11:20 PM

Any progress on this?

robmueller · 24 Nov 2006, 08:19 AM

We're definitely not catching google groups servers, and I can see lots of google groups email going through.

If anyone is having a specific problem, you can PM me your account name and all the details (which group, when messages stopped, what folders they should be in, etc) and I can look into it.

Rob

annezo · 25 Nov 2006, 12:10 AM

Okay, my mail started coming through again the day after I posted that.

thanks!

17 Nov 2006, 01:33 AM	#2
annezo Junior Member Join Date: Oct 2002 Location: Colorado Posts: 13	I'm having a similar problem, with GoogleGroups. I haven't received any mail from any GoogleGroups for two or three days.

17 Nov 2006, 02:34 AM	#3
ejg2 Junior Member Join Date: Nov 2006 Posts: 3	That doesn't surprise me, a lot of spammers use Google mail to send their junk. I used to get one nearlyevery day that traces to a google IP using Spamcop.

17 Nov 2006, 04:07 AM	#4
BinaryTB Essential Contributor Join Date: Mar 2003 Location: Boston, MA Posts: 271	Just because a spammer is using Google's ip to send spam, doesn't mean that Fastmail should block all mail from Google. Hotmail does this, silent disards, it's very annoying (but they're very over zealous about it and their filtering is broken anyway). FM should block obvious spammers at the MX level, the rest should be dealt with via spam scoring. I wonder if FM takes into account forwards. E.g. somebody forwards all their gmail to FM and FM blocks Google that way thinking Google sent the spam.

17 Nov 2006, 04:17 AM	#5
Terry The "e" in e-mail Join Date: Jul 2002 Location: VK4 Posts: 3,029	It depends on the contents of the message, if its forwarded junk then yes it may get rejected.

17 Nov 2006, 04:21 AM	#6
GrahamS Junior Member Join Date: Dec 2002 Location: Edinburgh, UK Posts: 4	The messages that were bounced for me were not forwarded junk. It was a conversation between my friends. Surely addresses in the address book should be exempt?

17 Nov 2006, 04:48 AM	#7
annezo Junior Member Join Date: Oct 2002 Location: Colorado Posts: 13	I agree. Addresses in the address book should be exempt. I didn't have any problems getting mail from GoogleGroups until the big crash but I've been having problems since then. Could this be connected?

21 Nov 2006, 11:20 PM	#10
annezo Junior Member Join Date: Oct 2002 Location: Colorado Posts: 13	Any progress on this?

24 Nov 2006, 08:19 AM	#11
robmueller Intergalactic Postmaster Join Date: Oct 2001 Location: Melbourne, Australia Posts: 6,102 Representative of: Fastmail.FM	We're definitely not catching google groups servers, and I can see lots of google groups email going through. If anyone is having a specific problem, you can PM me your account name and all the details (which group, when messages stopped, what folders they should be in, etc) and I can look into it. Rob

25 Nov 2006, 12:10 AM	#12
annezo Junior Member Join Date: Oct 2002 Location: Colorado Posts: 13	Okay, my mail started coming through again the day after I posted that. thanks!