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Old 28 May 2019, 10:58 AM   #1
Join Date: Dec 2009
Posts: 97
Search not working

I'm on RMM6. When I try to search, I get:

"Unable to load search index for your account"

adam1991 is offline   Reply With Quote

Old 29 May 2019, 06:19 PM   #2
Cornerstone of the Community
Join Date: Nov 2008
Location: UK
Posts: 549

Representative of:
Hello. This is a known problem with the new search indexing for some accounts. If this is still affecting your account you will need to contact us at [email protected] or so that we can look at your account specifically. Thanks.
dbowdley is offline   Reply With Quote
Old 31 May 2019, 07:14 PM   #3
Join Date: Dec 2007
Posts: 58
Originally Posted by adam1991 View Post
I'm on RMM6. When I try to search, I get:

"Unable to load search index for your account"

Did they get you fixed up? I had this problem several months ago... They managed to get it fixed fairly quick.

I have however found the new search to have a variety of problems. The database doesn't update very quickly = doesn't reflect movement from one folder to another for quite a while.

It doesn't handle searches in general very well. "Quotes" basically don't limit the search. It can't handle boolean search or approximate it either.

Last I checked the documentation was still referring to behaviors that it doesn't do.

I'm hoping it will eventually get fixed... But it's been quite a while. Unfortunately, it seems to be the same in Runbox 7 as well (though in general, I prefer 6 over 7).

Good luck
goky is offline   Reply With Quote

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