Webmail very slow

David · 5 Feb 2015, 04:27 AM

Runbox webmail is currently (for me) very very slow, and is now 'timing out'

Other sites appear normal.

This may be a local problem.................

kbkgraphx · 5 Feb 2015, 04:43 AM

Really slow for me now too. C'mon!

Geir · 5 Feb 2015, 04:59 AM

Runbox is currently under a DDoS attack. We are working with our ISP to resolve the problem and expect our services to respond normally again shortly.

- Geir

goky · 5 Feb 2015, 05:35 AM

I hope you get it fixed soon

I wonder why Runbox?

Normally I think of ddos as "against" something... Runbox seems pretty harmless.

zdt · 8 Feb 2015, 02:48 AM

Just a few posibilitites:
* A kid is playing with his computer to test his new script.
* A paid attacker sponsored by a competitor.
* A 3-letter agency of a democratic government is testing its ability to do harm.

Geir · 8 Feb 2015, 08:48 AM

We can't provide any details, but we do from time to time see attempts at forcing Runbox to disclose information, shut down accounts, or perform some other action.

This will of course never work.

Runbox has a strong team of system administrators with extensive experience in systems and network security, and we work closely with our ISP to prevent and resolve attempts at disrupting our services.

- Geir

jl66 · 9 Feb 2015, 02:37 AM

Geir: I don´t know why you "can´t provide details", your clients must know what is going on inside RB and it´s something that Norway laws don´t forbit (if I understand them well).
But anyway, reading your post I understand that many government authorities/agencies want to know more about your clients and their emails, and it´s something normal (not something strange) in this online world that we are living, they want to know everything about us (bad thing), but it´s important that you share it with us and don´t hide it.

zdt · 9 Feb 2015, 03:14 AM

+1
I know transparency is difficult though...

dbowdley · 10 Feb 2015, 05:24 AM

Geir saying "Can't provide any details" doesn't mean we are prevented from doing so.

We can't/won't because revealing details could compromise the privacy of customers. Nothing more.

jl66 · 10 Feb 2015, 03:56 PM

Quote:

Originally Posted by dbowdley

Geir saying "Can't provide any details" doesn't mean we are prevented from doing so.

We can't/won't because revealing details could compromise the privacy of customers. Nothing more.

I think we are not talking about information of customers but information of where the requests are coming from and some more information about it. Anyway, if some customer is being investigated or if there is some request about him/her then you can communicate with him/her alone, without compromising his/her privacy.

dbowdley · 10 Feb 2015, 04:20 PM

Quote:

Originally Posted by jl66

I think we are not talking about information of customers but information of where the requests are coming from and some more information about it. Anyway, if some customer is being investigated or if there is some request about him/her then you can communicate with him/her alone, without compromising his/her privacy.

Please don't read more in to this than there is.

It is quite routine that services are attacked on the Internet for a whole variety of reasons that have nothing to do with "official" bodies.

jl66 · 10 Feb 2015, 05:02 PM

Quote:

Originally Posted by dbowdley

Please don't read more in to this than there is.

It is quite routine that services are attacked on the Internet for a whole variety of reasons that have nothing to do with "official" bodies.

Ok dbowdley but it´s something he also posted: "attempts at forcing Runbox to disclose information".
But thanks for the answer.

dbowdley · 10 Feb 2015, 05:30 PM

Quote:

Originally Posted by jl66

Ok dbowdley but it´s something he also posted: "attempts at forcing Runbox to disclose information".
But thanks for the answer.

It was just an example of things that happen. We sometimes get people pretending to be other people (e.g. friends, relatives, business partners or even the account holder) in order to get us to reveal account information or username and passwords. If they don't get their way some make threats against us saying they will disrupt our services. In some cases that then happens, and in others we hear nothing more.

It doesn't happen very often, but when it does we just deal with it.

We don't divulge information about accounts unless we are certain that it is the account holder asking. That's why we ask for things like alternative email addresses or that you register a special piece of information with us that only you would know.

jl66 · 10 Feb 2015, 08:25 PM

Thank you very much, I understand it more clearly now, and that´s good to know.

Geir · 11 Feb 2015, 06:13 AM

If we do receive any requests from authorities, you can find out about it here:

https://runbox.com/why-runbox/email-...arency-report/

- Geir

5 Feb 2015, 04:27 AM	#1
David Ultimate Contributor Join Date: Dec 2001 Location: Canada. Posts: 10,355	Webmail very slow Runbox webmail is currently (for me) very very slow, and is now 'timing out' Other sites appear normal. This may be a local problem.................

5 Feb 2015, 05:35 AM	#4
goky Member Join Date: Dec 2007 Posts: 58	good luck I hope you get it fixed soon I wonder why Runbox? Normally I think of ddos as "against" something... Runbox seems pretty harmless.

9 Feb 2015, 02:37 AM	#7
jl66 Essential Contributor Join Date: Oct 2013 Posts: 413	Geir: I don´t know why you "can´t provide details", your clients must know what is going on inside RB and it´s something that Norway laws don´t forbit (if I understand them well). But anyway, reading your post I understand that many government authorities/agencies want to know more about your clients and their emails, and it´s something normal (not something strange) in this online world that we are living, they want to know everything about us (bad thing), but it´s important that you share it with us and don´t hide it. Last edited by jl66 : 9 Feb 2015 at 06:30 PM.

5 Feb 2015, 04:43 AM	#2
kbkgraphx Member Join Date: Apr 2003 Location: Ohio Posts: 67	Really slow for me now too. C'mon!

5 Feb 2015, 04:59 AM	#3
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	Runbox is currently under a DDoS attack. We are working with our ISP to resolve the problem and expect our services to respond normally again shortly. - Geir

8 Feb 2015, 02:48 AM	#5
zdt Member Join Date: Dec 2012 Posts: 47	Just a few posibilitites: * A kid is playing with his computer to test his new script. * A paid attacker sponsored by a competitor. * A 3-letter agency of a democratic government is testing its ability to do harm.

8 Feb 2015, 08:48 AM	#6
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	We can't provide any details, but we do from time to time see attempts at forcing Runbox to disclose information, shut down accounts, or perform some other action. This will of course never work. Runbox has a strong team of system administrators with extensive experience in systems and network security, and we work closely with our ISP to prevent and resolve attempts at disrupting our services. - Geir

9 Feb 2015, 03:14 AM	#8
zdt Member Join Date: Dec 2012 Posts: 47	+1 I know transparency is difficult though...

10 Feb 2015, 05:24 AM	#9
dbowdley Cornerstone of the Community Join Date: Nov 2008 Location: UK Posts: 549 Representative of: Runbox.com	Geir saying "Can't provide any details" doesn't mean we are prevented from doing so. We can't/won't because revealing details could compromise the privacy of customers. Nothing more.

10 Feb 2015, 08:25 PM	#14
jl66 Essential Contributor Join Date: Oct 2013 Posts: 413	Thank you very much, I understand it more clearly now, and that´s good to know.

11 Feb 2015, 06:13 AM	#15
Geir The "e" in e-mail Join Date: Sep 2001 Location: Oslo, Norway Posts: 2,938 Representative of: Runbox.com	If we do receive any requests from authorities, you can find out about it here: https://runbox.com/why-runbox/email-...arency-report/ - Geir