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Old 25 Sep 2018, 04:44 AM   #1
TenFour
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Zoho went down today

They are apparently back up. Their domain registrar took them down. https://downdetector.com/status/zoho...oblems-at-zoho
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Old 25 Sep 2018, 06:44 AM   #2
TenFour
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More of the story: https://techcrunch.com/2018/09/24/zo...ints-ceo-says/

I can see the lawyers gearing up for the court battle now...But, seriously, this is why I think any business of almost any size should only go with the largest and most established email providers, especially if you also rely on them for your office suite/cloud storage/etc.
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Old 25 Sep 2018, 09:23 AM   #3
Tsunami
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But aren't they part of those "largest and most established email providers"? They're definitely not a small player or recently established provider whose long term future is uncertain… They're actually even recommended as email provider by some external parties (= non-email providers). Zoho may not be Gmail or Hotmail/Outlook/Microsoft, but still they're not an obscure minor player neither...
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Old 25 Sep 2018, 09:27 AM   #4
TenFour
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IMHO only G Suite and Microsoft are worth considering if your business is dependent on email.
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Old 25 Sep 2018, 09:30 AM   #5
Tsunami
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What about private (non business) users? You think they too should be better off sticking to the big players?
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Old 25 Sep 2018, 09:47 AM   #6
TenFour
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For me, yes, I prefer using services that are the most reliable and secure for my main email accounts. I have found them to be the least hassle and the best value in the long run. However, I also use some smaller email services for various things that are less critical. I have been using Gmail since 2006 and have never experienced a major outage or failure of the service to work properly. Their spam filters are superior to anything else too.
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Old 25 Sep 2018, 11:53 AM   #7
jeffpan
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Representative of:
Mail.dnsbed.com
My biz mail hostings are g-suite and fastmail.
both are solid enough from my experience.
I have tried many others such as runbox, tuffmail, mailbox.org, 1and1... not as good as the above.
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Old 25 Sep 2018, 03:12 PM   #8
TenFour
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Another article on the Zoho issue. Twitter indicates some people are still having problems reaching zoho.com. https://www.zdnet.com/article/domain...r-30mil-users/
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Old 25 Sep 2018, 11:14 PM   #9
janusz
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From the source quoted in post #2:
Quote:
TierraNet [Zohp's registrar} received three complaints about Zoho-hosted email users in the past two months, which resulted in the domain blocking
That's very worrying. Three complains in two months can result in, effectively, taking the whole service down???
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Old 25 Sep 2018, 11:19 PM   #10
TenFour
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I'm sure there are two sides to the story.
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Old 25 Sep 2018, 11:32 PM   #11
janusz
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The third side of the story is summarized by computing.co.uk as follows
Quote:
Your regular reminder that cloud is 'someone else's computer' and can be blocked at any time
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Old 25 Sep 2018, 11:47 PM   #12
TenFour
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That's true about the cloud, but in my experience I have had many more instances of my own equipment and software failing than I have had of the failure of major cloud services.
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Old 25 Sep 2018, 11:50 PM   #13
ankupan
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https://www.zoho.com/service-updates...isruption.html

You have my assurance that nothing like this will ever happen again. We will not let our fate be determined by automated algorithms of others.

We will be a domain registrar ourselves.

(just did google and seen it)
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Old 26 Sep 2018, 12:05 AM   #14
FredOnline
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Quote:
Originally Posted by ankupan View Post
That was an interesting and informative read, although at the end of the day if your business was impacted by this, it's small consolation.

Of particular interest was this:

Somehow this automated algorithm decided to shut down the Zoho domain based on these 3 cases—without prior warning of the shutdown, or investigation into the traffic supported by this domain.

Which poses the question, are there others that have fallen foul of this algorithm?

Zoho surely can't be unique.
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Old 26 Sep 2018, 12:09 AM   #15
janusz
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Quote:
Originally Posted by TenFour View Post
in my experience I have had many more instances of my own equipment and software failing than I have had of the failure of major cloud services.
Hear, hear...
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