www & imap down

paluszak · 21 Dec 2006, 03:49 PM

I've been trying to connect to the server for last 15 minutes but it seems to be down. I can ping it (both www.fastmail.fm and mail.messagingengine.com), but neither http nor imap work. Another unexpected outage? To be honest, I'm getting tired if this.

J.

**Sherry** · 21 Dec 2006, 03:51 PM

Thought you'd like to know they are aware of the problem and are on it now.

Status Blog

Sherry

paluszak · 21 Dec 2006, 03:55 PM

Thx, I hope it'll be fixed soon. I'll be looking for another service anyway...

anotherJeremy · 21 Dec 2006, 03:58 PM

This could be the first big test of the replicated system (the first that I'm aware of anyway).

Edit: Back up already for me. I hope an FM staff tells us if they went to the replicated server or worked out the problem without needing to.

**Sherry** · 21 Dec 2006, 04:10 PM

Quote:

Originally posted by anotherJeremy
Edit: Back up already for me. I hope an FM staff tells us if they went to the replicated server or worked out the problem without needing to.

I could be wrong but it sounds to me like they didn't need to move us. From the Status Blog:

"Update: The main database has been restored and all services should be running normally again"

Sherry

kander · 21 Dec 2006, 04:12 PM

Despite the update... I still can't access fastmail. The homepage won't even load.

--K

**Sherry** · 21 Dec 2006, 04:23 PM

Hi kander,

Not that this helps you but I can get into 4 different accounts and all are working in OE and also the login page. I didn't check what "stores" each account is on. Do you know the store yours is on and I can see if one of mine are on it?

Sherry

paluszak · 21 Dec 2006, 04:24 PM

Quote:

Originally posted by kander
Despite the update... I still can't access fastmail. The homepage won't even load.

It works fine for me now.

J.

kander · 21 Dec 2006, 04:37 PM

Hmm.. odd. Not sure what store my account is on at the moment, but since I can't even get into the web interface, I'm wonder if that's even relevant at the moment.

It's good to hear others can get in - maybe it's my own connection..

Update: Working now... switched from FF to Opera and lo-and-behold, it works. Guess FF must remember the server was unreachable or something.

--K

**Sherry** · 21 Dec 2006, 04:43 PM

Glad to hear it's working for you.

Now others will know it may be a temporary cache problem with FF and try another browser (or just clear the cache)?

Sherry

**Sherry** · 21 Dec 2006, 06:20 PM

Quote:

Originally posted by anotherJeremy
I hope an FM staff tells us if they went to the replicated server or worked out the problem without needing to.

I said earlier in this thread that the status blog sounded like we didn't go to the replicated server but, in case you miss it, Rob posted that they did.

Server outage

Sherry

21 Dec 2006, 03:49 PM	#1
paluszak Junior Member Join Date: Jun 2004 Location: Warsaw, Poland Posts: 13	www & imap down I've been trying to connect to the server for last 15 minutes but it seems to be down. I can ping it (both www.fastmail.fm and mail.messagingengine.com), but neither http nor imap work. Another unexpected outage? To be honest, I'm getting tired if this. J.

21 Dec 2006, 03:58 PM	#4
anotherJeremy Essential Contributor Join Date: Aug 2004 Location: Japan Posts: 226	This could be the first big test of the replicated system (the first that I'm aware of anyway). Edit: Back up already for me. I hope an FM staff tells us if they went to the replicated server or worked out the problem without needing to. Last edited by anotherJeremy : 21 Dec 2006 at 04:04 PM.

21 Dec 2006, 03:51 PM	#2
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	Thought you'd like to know they are aware of the problem and are on it now. Status Blog Sherry

21 Dec 2006, 03:55 PM	#3
paluszak Junior Member Join Date: Jun 2004 Location: Warsaw, Poland Posts: 13	Thx, I hope it'll be fixed soon. I'll be looking for another service anyway...

21 Dec 2006, 04:12 PM	#6
kander The "e" in e-mail Join Date: Jan 2002 Location: The Netherlands Posts: 4,112	Despite the update... I still can't access fastmail. The homepage won't even load. --K

21 Dec 2006, 04:23 PM	#7
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	Hi kander, Not that this helps you but I can get into 4 different accounts and all are working in OE and also the login page. I didn't check what "stores" each account is on. Do you know the store yours is on and I can see if one of mine are on it? Sherry

21 Dec 2006, 04:37 PM	#9
kander The "e" in e-mail Join Date: Jan 2002 Location: The Netherlands Posts: 4,112	Hmm.. odd. Not sure what store my account is on at the moment, but since I can't even get into the web interface, I'm wonder if that's even relevant at the moment. It's good to hear others can get in - maybe it's my own connection.. Update: Working now... switched from FF to Opera and lo-and-behold, it works. Guess FF must remember the server was unreachable or something. --K

21 Dec 2006, 04:43 PM	#10
Sherry Moderator Join Date: Dec 2002 Location: USA Posts: 8,687	Glad to hear it's working for you. Now others will know it may be a temporary cache problem with FF and try another browser (or just clear the cache)? Sherry