EmailDiscussions.com  

Go Back   EmailDiscussions.com > Email Service Provider-specific Forums > FastMail Forum
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read
Stay in touch wirelessly

FastMail Forum All posts relating to FastMail.FM should go here: suggestions, comments, requests for help, complaints, technical issues etc.

Reply
 
Thread Tools
Old 10 Aug 2022, 02:23 PM   #1
n5bb
Intergalactic Postmaster
 
Join Date: May 2004
Location: Irving, Texas
Posts: 8,786
Arrow Ghost messages (may be related to notes)

Starting about 8 hours ago, my three Fastmail accounts all started showing "ghost" email messages. These messages have a date/time but no content and can't be selected, viewed, or deleted. There were also some spurious email messages appearing today which appeared to be copies of some or all of my Notes - I was able to delete these note-related messages, but not the "ghost" empty messages.

I have filed a support request with Fastmail about this issue, including a screen capture. I don't believe that these spurious messages are visible to an external email client, but I have only made a cursory check of this.

Bill
n5bb is offline   Reply With Quote

Old 10 Aug 2022, 02:57 PM   #2
n5bb
Intergalactic Postmaster
 
Join Date: May 2004
Location: Irving, Texas
Posts: 8,786
After more experimentation, the empty "ghost" messages date/time display is erratic. Sometimes some or all of the empty message date/times are visible, but after UI interaction the date/times will all disappear. The empty message issue can be seen on the production or beta web interface, Fastmail iOS app, and Fastmail iPadOS app.
n5bb is offline   Reply With Quote
Old 10 Aug 2022, 11:31 PM   #3
gardenweed
Cornerstone of the Community
 
Join Date: Jun 2008
Location: Perth
Posts: 662
Very strange.
No ghost messages here. So far.
gardenweed is offline   Reply With Quote
Old 10 Aug 2022, 11:33 PM   #4
n5bb
Intergalactic Postmaster
 
Join Date: May 2004
Location: Irving, Texas
Posts: 8,786
Quote:
Originally Posted by gardenweed View Post
Very strange.
No ghost messages here. So far.
Do you actively use Fastmail Notes?
n5bb is offline   Reply With Quote
Old 10 Aug 2022, 11:40 PM   #5
gardenweed
Cornerstone of the Community
 
Join Date: Jun 2008
Location: Perth
Posts: 662
Quote:
Originally Posted by n5bb View Post
Do you actively use Fastmail Notes?
I do use FM Notes.
For things like:
  • Storing standard replies
  • Storing complex URL's that I need to access regularly
  • Keeping lists of alias uses

So I do have many Notes. I access them regularly, but I don't create new ones very often or edit the existing notes very often.
gardenweed is offline   Reply With Quote
Old 11 Aug 2022, 06:55 AM   #6
KevinS
Senior Member
 
Join Date: Jun 2004
Location: San Francisco
Posts: 129
me too

I started seeing these ghost messages, all from notes, starting about the same time. They show up in searches for unread and recent messages. They cannot be selected or moved (by drag and drop).

I deleted and recreated the notes with a slightly different title but the old ghosts remain. I can't seem to get rid of them. Thunderbird does not show the ghosts, but I do see them in the web UI (prod & beta), and the Android app.
KevinS is offline   Reply With Quote
Old 11 Aug 2022, 10:19 AM   #7
Grhm
Essential Contributor
 
Join Date: Mar 2007
Location: UK
Posts: 256
No 'ghosts' here, so far. I use notes a lot, every day.
Grhm is offline   Reply With Quote
Old 12 Aug 2022, 04:49 AM   #8
SideshowBob
Essential Contributor
 
Join Date: Jan 2017
Posts: 236
I don't know if this is relevant, but FWIW there is a folder called "Notes" which lets you read your notes from an IMAP client. The folder is hidden in webmail.
SideshowBob is offline   Reply With Quote
Old 12 Aug 2022, 09:47 AM   #9
gardenweed
Cornerstone of the Community
 
Join Date: Jun 2008
Location: Perth
Posts: 662
Quote:
Originally Posted by SideshowBob View Post
I don't know if this is relevant, but FWIW there is a folder called "Notes" which lets you read your notes from an IMAP client. The folder is hidden in webmail.
Interesting. Did not know that.
How do you make it appear in the folder list when using an email client?

Last edited by gardenweed : 12 Aug 2022 at 09:48 AM. Reason: typo
gardenweed is offline   Reply With Quote
Old 12 Aug 2022, 11:36 AM   #10
somdcomputerguy
Cornerstone of the Community
 
Join Date: Jun 2004
Location: Rupert, WV
Posts: 823
Quote:
Originally Posted by gardenweed View Post
Interesting. Did not know that.
How do you make it appear in the folder list when using an email client?
Well I'm not sure exactly, but one probably needs to make sure their client is subscribed to it.

- Bruce
somdcomputerguy is offline   Reply With Quote
Old 12 Aug 2022, 01:45 PM   #11
n5bb
Intergalactic Postmaster
 
Join Date: May 2004
Location: Irving, Texas
Posts: 8,786
Arrow Problem has been fixed by Fastmail

I received a message from Fastmail support about an hour ago. They have fixed this problem, and I have confirmed that I no longer see "ghost" empty messages (related to Notes) in my account.

Bill
n5bb is offline   Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +9. The time now is 08:54 AM.

 

Copyright EmailDiscussions.com 1998-2022. All Rights Reserved. Privacy Policy